Back-office Support Services for Medical Billing Companies

A never-ending challenge for a medical billing company is to successfully manage the day-to-day administrative operations. However, their several efforts do not alter the abatement of claim denials, which leads to revenue loss, underpayments, etc. Most part of the cash goes to claims processing, payments, medical billing, revenue cycle management (RCM), and follow-up on bad debts, all because of a disorganized healthcare administrative operation.

At Outsource2india, we can help you establish a healthy bottom-line, with least possible medical billing and coding errors through our extensive healthcare back-office support services.

Our Wide-ranging Services for Medical Billing Companies

In the healthcare sector, the back-office activities are executed through a common method, the agenda is mostly to improve the clinical payoffs, train the clinicians, and a host of other non-clinical staff. Nowadays, a patient's experience can reflect a lot on a hospital's goodwill and reputation. This requires a tight grip on the administrative operations. However, the other non-medical services like insurance verification, billing, financial counseling, follow-ups, collections, payments, etc., fall under the provider's revenue cycle. This leads to discrepancies between back-end system records and the expected outcome.

We pay an unprecedented detail to the methods, support processes, and customer services which are different from a regular healthcare administrative operation. We have a validated approach to improve your payoffs and provide a wide range of healthcare back-office support services. Our back-office support services for medical billing companies in India, US, UK, Australia, Europe, and other parts of the world include -

1. Revenue Cycle Management

   Revenue cycle management is a major aspect that drains a lot of time & skills. At O2I, we are equipped with 200 + healthcare support executives and efficient revenue cycle management tools to accurately record, safe-keep, and dispatch claim settlements and procedures. Our revenue cycle management support services can help manage your organization's claims, generate revenue, and processing the payments from a patient's appointment with his/her account closure.

2. Medical Billing

   With us, you can get access to quality medical billing, while reducing your current operating costs by at least 40%. Our end-to-end medical billing and coding solutions can meet all your needs, from following-up on pending medical claims, to getting reasons for denying claims, tracking receivable balances, or initiating collections.

3. Medical Coding

   Our medical coders can code the healthcare diagnosis, procedures, medical services, and equipment to the relevant codes using the standard coding guidelines, including CPT, ICD-10-CM, and HCPCS Level II, etc. They are apt in medical record documentation and can provide an excellent transcription of the physician's notes, laboratory, radiology results, etc.

4. Account Receivables Management & Follow-up

   We can support you with AR calling, initiating collections, tracking outstanding receivable balances by patient and date, following-up pending claims, finding the reasons for claims denials, etc. Our AAPC-certified medical coders know the finer points of both procedural coding and diagnostic coding.

5. Denial Management

   We have specialized resources and tools to handle the denial management. We can identify the key reasons for denials and draw patterns specific to the healthcare facility. We can completely examine your billing procedures and then, start fixing the denials, leading to more reimbursement.

6. Medical Claims Processing

   Our medical claims processing services encompass a plethora of sub-services, including patient demographic entry, document scanning, adjudication of claims, preparation of explanation of benefits, submitting and filing claims, claims follow-up, etc. Our medical claims processing services can help you significantly reduce the volume of claims rejection.

7. Medical Claims Adjudication

   At Outsource2india, we have been offering claims adjudication services to insurance carriers and TPAs for 27 years now. A few major types of claims that we can help you adjudicate include -

   • HCFA 1500 / CMS 1500
   • UB92/UB04
   • Dental Claims, Pends/Correspondence
   • Enrolment Forms Processing (EFP)
   • Vision Forms, etc.

8. Insurance Verification Services

   We are updated with all the regular development and changes in health plans & policies. Under our insurance verification services, we can verify the following -

   • Payable benefits
   • Co-pays & Co-insurances
   • Policy status
   • Deductibles
   • Effective date
   • Insurance plan type coverage benefits
   • Plan exclusions
   • Referrals & pre-authorizations
   • Claims communication address
   • Lifetime maximum, etc.

9. Medical Transcription

   We have 10+ years of experience in handling medical transcriptions for multi-specialty clinics or hospitals. We have exceptional quality associates, proof-readers, editors, and tier-1 transcriptionists, who can submit the accurate transcription reports into your system, and fax those reports to the referring doctors at your behest. Our medical transcription sub-specialties include -

   • Discharge Summary Transcription
   • Neurology Transcription
   • Pathology Transcription
   • Emergency Room Transcription
   • Psychiatry Transcription
   • Radiology Transcription
   • HL7 Transcription

10. Medical Records Indexing

    We can scan and index your hospital's medical records that could allow to declutter your office space and save a significant amount of time. We are experts in indexing the following types of records -

    • Insurance bills & Information
    • Health insurance ID cards
    • EOBs
    • Clinical history
    • Patient demographics charts
    • Patient records
    • Medical reports
    • Medical charts
    • Healthcare BPO provider notes

    Apart from the aforementioned healthcare support services, we also excel in a few associated healthcare services. Those are -

11. Healthcare Analytics

    We have qualified and experienced health analytics experts who can provide you with actionable and real-time insights that will help you evaluate your organization's efficiency, overpayments, dues, etc. With a single analytics tool at your facility, you can totally revamp the way you handle your data. At O2I, we can identify the areas of inappropriate healthcare analytics utilization and assist you with an entire range of medical analytics services. A few of them are -

    • Healthcare Predictive Analytics
    • Business Intelligence
    • Modeling and Optimization
    • Real-time Medical Data Analytics

12. Healthcare Software

    At Outsource2india, we have a gamut of expert software developers, designers, and testers. They can design customized healthcare software or build a high-quality healthcare software development solution. We can help you build the following software -

    • Electronic Medical Record (EMR) Software
    • Hospital management software
    • Claims processing software
    • Impact Analysis Software, etc.

13. Health Information Management

    To receive accurate, real-time information about the patients, the doctors need an expert tool that they could rely on. And health information management system is one of the solutions that help the doctor to access the patients' information in the manner they want, traditional or in a digital format. We can help you with clinical documentation improvement, medical auditing, etc.

14. Healthcare Consulting

    Our healthcare consultants are adept in handling any type of healthcare consulting requirement, irrespective of its complexity or size. We also offer healthcare consulting services that encompass, medical transcription, data security, healthcare analytics, claims processing, delivery systems, etc.

15. Healthcare Data Entry Services

    At O2I, we have a perfect blend of people and technology to provide a wide range of healthcare data entry services. A few of them are -

    • Document data entry services
    • Online data entry
    • Document management systems
    • Data enrichment services
    • Image data entry services
    • Book data entry services
    • Data capture services
    • Data extraction services
    • Offline data entry services
    • Database development
    • Database migration services
    • Directory services
    • Copy paste service

16. Healthcare IT

    We provide practical solutions that cater to both the regulatory and commercial standards faced by healthcare providers and IT vendors. We work with healthcare providers, clinics, hospitals, physicians, etc. to collaborate on health IT projects. We can update/upgrade your in-house technology, provide on-site support, data migration services, etc.

Tools We Use to Provide Healthcare Services for Medical Companies

At O2I, we believe in digital-physical amalgamation where best tools are leveraged to provide unsurpassed healthcare support services. We use both the manual & automated tools and a few of them are -

Why Offshore Back-office Support Services for Medical Billing Companies to Outsource2india?

We have been in the healthcare support services domain for almost two decades now and have gathered the required experience & know-how of the healthcare industry. A few advantages of choosing our back-office support services are -

• HIPAA Compliance

  O2I is an ISO 9001:2000 certified organization and strictly adheres to the compliance regulations of HIPAA and HL7 standards. We follow the policies of HIPAA at each stage of the support service. The medical records' access is only on the need basis. No two professionals have access to same folders.

• 100% Information Security

  We are an ISO 27001: 2013 ISMS certified company. It confirms our commitment to establish, implement, and advance the information security management system within the periphery of the organization. It also compels us to secure your legal, personal, financial, technical, or business-related data.

• Affordable Services

  We provide our client with highly flexible pricing options. Our services can be customized as per the client's requirements and the client has to pay only for the services they have availed for. This helps in reducing overhead costs and boost the organization's revenues.

• Experience

  We have a combined experience of 27 years in the healthcare support service domain. Our medical support experts exceed 200 in capacity, and our total management experience beats 100+ man-years.

• State-of-the-art Infrastructure

  Our workplaces have modern equipment and infrastructure essential to provide healthcare support services. We have cutting-edge IT redundancies, 200% power backup, firewall & intrusion detection technology, VPN technology, autonomous Internet Leased Circuits, etc. It allows us to deliver quality offshore services on time.

• Multiple Global Delivery Centers

  We can reach our global customers by leveraging the expertise of the local market with our 10 delivery centers. It allows us to provide world-class support services.

• 24/7 Availability

  We provide round the clock support with a dedicated support team accessible 24*7. Our agent will be always available for calls or chats during your work hours, regardless of the work time variance.

• Ease of scalability

  We have the required bandwidth of resources, both in terms of expertise and tools to handle any spike in the deliverables. This way you only need to pay for the rendered services.

• One-point Contact

  We believe in rendering individual attention to all our customers. That is the reason why we arrange a dedicated project manager who will also act as your one-point contact and can provide complete attention to your project.

• Quick Turnaround

  We plan all our healthcare support services in advance that eliminates any risk of delay. Moreover, we have an extensive pool of resources who can manage any deadline pressure, if that happens.

Customer Success Story

Full-service Billing for an Urgent Care Practice

Our services helped the client reduce administrative costs, increase operating efficiency, and improve employee turnover and cash flow.

Read the entire case study

Outsource Healthcare Support Services to Us

Outsource2india has been a leading provider of RCM, Medical Billing & Coding, AR Management & Follow-up, Denial Management, Medical Claims Processing, Adjudication, and many other healthcare support services. Our healthcare support team comprises some of the most talented billers & coders, reimbursement experts, healthcare insurance support executives, etc., who can improve your facility's cash flow and streamline the administrative operations. You can also depend on us to improve your organization's efficiency, enhance your employees' utilization, and increase the reimbursement rate.

If you are looking for a dependable, accurate, and cost-effective back-office support services for medical billing companies in India, then, look no further. For outsourcing back-office support services for medical billing companies, get in touch with us today!