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O2I Helped an Asia-Pacific Client by Implementing the ServiceNow Solution

Case Study on ServiceNow Implementation for an Asia-Pacific Client

The Client

The client provides a wide range of hybrid workplace solutions and is based in Australia and New Zealand. They help companies improve employee productivity by making use of value addition technologies, especially the cloud technologies from Microsoft. They offer customized services in project implementation, consulting, and training.

Client's Requirement

The client wanted to partner with an experienced and reliable software solutions provider who could help them unify and streamline many disparate processes and workflows.

Client's Challenges

The main challenge the client was facing was that they were not able to track incidents. They also didn't have adequate data storage solutions. They were relying on multiple tools and wanted to unify these disparate processes in one single solution. The customer had experienced a 14% dip in revenue and there was a possibility of the situation worsening. This is when they decided to approach a digital services company that could resolve their issues. They then contacted Outsource2india.

O2I's Solution

After having a detailed discussion with the client to better understand the requirements, the exact nature of the issues, the business model, and the goals. After intense brainstorming, we decided to implement ServiceNow for the client. ServiceNow allows organizations to streamline workflows and business processes to boost productivity. It also has the capability to efficiently log and track incidents and manage them. We implemented the ServiceNow solution with the catalog items and services mentioned below -

  • Created a CMDB for more efficient ITSM processes and better decision making
  • Created an IT Service Desk
  • Servers & Storage
  • Office 365 for streamlined collaboration and communication
  • Network
  • Change Management Implementation
  • Integration Application
  • Customized work
  • ITOM Discovery Implementation with SCCM Integration
  • Results

    Our meticulously implemented ServiceNow solution has unified many different processes and activities into a single solution, helping the client gain significant improvements in productivity and efficiency. Productivity has improved by 20% and they are saving about 2.5 hours a day. Revenue improved by 9% in the first month, and the client is aiming at doubling this in the next month.

    Outsource ServiceNow Implementation Services to Outsource2india

    Outsource2india is a leading software development company that offers a truly wide range of software development services, as well as ServiceNow solutions, to a diverse and growing clientele from around the globe. We have been in the software services business for 22 years, during which time we have addressed innumerable requirements of clients from virtually every industry. We continually keep abreast of all the latest developments and best practices in the industry so that we offer services and solutions that are at the cutting-edge of developments.

    If you are looking for robust and affordable ServiceNow implementation services, get in touch with us today!

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