Healthcare Back-office Support Services for Urgent Care Centers

Is the administrative operation at your urgent care facility is in disorder and require an expert healthcare back-office support? If yes, then let us help you with our healthcare back-office support services for urgent care centers. We can streamline your entire administrative functions by improving the revenue cycle management, billing & coding, and other administrative operations.

Outsource2india is one of the leading providers of the healthcare back-office support services in India for urgent care centers. We have more than 300 AAPC certified medical billing and coding experts who have extensive experience in providing healthcare back-office support services for urgent care centers.

Our Healthcare Back-office Support Services for Urgent Care Centers

When you decide on outsourcing healthcare back-office support services for urgent care centers to us, we can set up a validated support process with our wide range of healthcare back-office support services, including -

1. Revenue Cycle Management

   A streamlined revenue cycle management (RCM) process is the pre-requisite for a positive cash influx. However, several urgent care centers face issues to recover the payoffs and have to compromise only because their healthcare back-office support functions are not organized.

2. Medical Billing

   Our expert medical billing staff abides all the urgent care billing rules to provide the industry's best medical coding services that can cut your billing cost to the amount of 40%. They can also pursue the payers for any pending claims and find out the exact reasons behind the denials. We provide an extensive range of medical billing services under the healthcare back-office support solutions and are at experts at the following -

   • Claim procedures analysis and optimization
   • Initiate the collection process
   • Track receivable balance
   • Follow up with the patients for outstanding balance
   • Bill claims electronically
   • Create & provide reports
   • Review & post EOBs

3. Medical Coding

   We have a team of medical coders who are experts in coding medical services, diagnostic procedures, etc. with the proper medical codes. They do this by referring to the standard coding rules, which includes ICD-9-CM, ICD-10-CM, HCPCS Level II, CPT, etc. They can also provide the correct transcriptions for your facility's notes & laboratory results, can conduct audit & reviews, and provide emergency room e-code evaluation.

4. Medical Claims Processing

   With our healthcare back-office support services for urgent care centers, we provide a plethora of medical claim processing services that also includes patient demographic entry, document scanning, claim adjudication, filing claims, preparation of EOBs, follow-up, etc. We can reduce the rejected/denied claims to a great extent through our medical claim processing services. Some of the sub-services includes -

   • Claim reporting
   • Remittance
   • Electronic posting of Remittance
   • Managing & posting a patient statement
   • Handling the receivables process
   • Handling primary & secondary medical claims reimbursement
   • Handling claim denials

5. Account Receivables Management & Follow-up

   Our account receivable staff are experts in collections, AR calling, medical claims follow-ups, denial analysis, tracking the unsettled balances, etc. We have quite a lot of AAPC-certified AR specialists who can improve the clean/claim rate with their extensive know-how of the diagnostic and procedural coding expertise.

6. Denial Management

   We are adept at re-submitting the denied claims and leverage the latest stack of tools to manage. We can draw patterns to gain insights into the gap areas of your urgent care facility to find the exact reasons for claim denials. We can track the claims and also automate the workflow to maximize the cash flow.

7. Insurance Verification Services

   Our insurance verification healthcare staff is always updated with all the developments in the medical industry. Some of the insurance verification services that we offer include the verification of the following -

   • Payable benefits
   • Co-pays
   • Policy status
   • Deductibles
   • Co-insurances
   • Effective date
   • Insurance coverage benefits
   • Plan exclusions
   • Referrals
   • Pre-authorizations
   • Claims communication address
   • Lifetime maximum, etc.

8. Medical Transcription

   We have provided healthcare back-office support services for urgent care centers and managed the medical transcriptions and since the past two decades. We have an excellent team of transcriptionists, auditors, quality experts, proof-readers, editors, etc. They can transcribe accurately into the system and share the final reports to the doctors/physicians. A few of the medical transcription services that we provide are for the following -

   • Discharge Summary Transcription
   • Neurology Transcription
   • Pathology Transcription
   • Emergency Room Transcription
   • Psychiatry Transcription
   • Radiology Transcription
   • HL7 Transcription

9. Medical Records Indexing

   Our team of medical records indexing specialists can index, scan, and archive each type of medical records. This will help you to unclutter your urgent center. We have expertise in providing medical records indexing for the following -

   • Insurance bills & Information
   • Health insurance ID cards
   • EOBs
   • Clinical history
   • Patient demographics charts
   • Patient records
   • Medical reports
   • Medical charts
   • Physician orders
   • Medical equipment orders
   • Pharmacy requests
   • Healthcare BPO provider notes, etc.

10. Healthcare Analytics

    We can provide a wide range of healthcare analytics solutions to help you streamline your healthcare back-office support process. Our data analytics team can give real-time insights into your facility's operations that will allow you to assess your urgent care's productivity, overpayments, gap areas, etc. Some of the healthcare analytics solutions that we offer include -

    • Predictive Analytics
    • Business Intelligence
    • Modeling and Optimization
    • Medical Records Analytics

11. Health Information Management

    Health information management is vital in the current data-driven healthcare sector that can allow a doctor to access real-time and accurate data. This way the doctor can have the information he needs in the device he wants.

    When you offshore healthcare back-office support services for urgent care centers to us, we can establish the health information management systems at your facility.

12. Healthcare Consulting

    Our urgent care consultants can provide healthcare consulting to assist you in setting up a better operation system at your medical center, irrespective of its size. Our consulting solutions include expert consulting on transcription, data security, analytics, medical claim processing, communication, etc.

13. Healthcare IT

    Through our healthcare back-office support services, we can provide scalable healthcare IT solutions to set up the best combination of systems and tools at your urgent care center. Moreover, we can update and upgrade your present systems and can migrate the data to the new one, etc.

14. Healthcare Data Entry Services

    We possess the perfect combination of urgent care data entry executives and technology stack to offer data entry services for your medical data. A few of the healthcare data entry services that we offer are -

    • Urgent care center medical records data entry
    • Directory services
    • Data enrichment services
    • Image data entry services
    • Document data entry services
    • Data extraction services
    • Database development
    • Copy paste service
    • Online data entry
    • Data capture services
    • Database migration services
    • Book data entry services
    • Document management systems
    • Offline data entry services, etc.

Tools We Use to Provide Healthcare Back-office Support Services for Urgent Care Centers

We have the best combination of digital and physical resources in term of modern tools and skilled professionals to provide exceptional healthcare back-office support services for urgent care centers. Some of the tools on which we have expertise are -

Other Healthcare Support Services You May Benefit From

• Medical Billing & Coding
• Medical Transcription
• Claims Adjudication
• Back-office Support for Physicians

Why Choose Outsource2india for Healthcare Back-office Support Services for Urgent Care Centers?

We have been the leading provider of third-party back-office support company for urgent care centers for the last 24 years and have gained the requisite expertise & experience in the urgent care support domain. A few of the many benefits outsourcing healthcare back-office support services for urgent care centers to us are -

• HIPAA Compliance

  Our company is certified with the ISO 9001:2000 certification that shows our capability in setting up the HIPAA guidelines and mandating those at each rung of our organization. With us, you do not have to worry about the security of your urgent care center's data as we have rock solid systems and certified professionals who take utmost precautions and abide by the HIPAA's regulations at all times.

• 100% Information Security

  O2I is certified with ISO/IEC 27001:2013 certification and have the necessary infrastructure to protect your medical records. We are committed to implementing the best of the information security management system's protocols and best practices at each stratum of offices.

• Experience

  We have amassed more than two decades of experience in the healthcare back-office support sector and have catered to several healthcare organizations across the globe. Our urgent care support staff exceeds 300 in net capacity and our total management experience has surpassed 100+ man-years. Thus, when you choose us to outsource healthcare back-office support services for urgent care centers, you can expect the best support services that will revamp your entire organization.

• State-of-the-art Infrastructure

  Our offices are well equipped with sophisticated tools and infrastructure facilities to offer healthcare back-office support services on par with international standards. We have robust firewall systems, self-sufficient internet leased circuit systems, intrusion detection technology, VPN technology, 200% power backup, 100% IT redundancies, etc.

• Multiple Global Delivery Centers

  We have marked our global presence through over 10 delivery centers that allow us to provide immediate support by leveraging the local expertise. And when you want to contact us or want us to gather your requirements, we can do that by leveraging the delivery centers. Thus, you can expect quick deliverables at highly-affordable prices.

• 24/7 Availability

  Our team of healthcare back-office support experts work 24/7 and are always available to take the calls or resolve tour queries at all times and at all costs. Thus, you can contact us at your convenient time and through the medium of your choice.

• Options to Scale up

  We can scale up our healthcare back-office support services at any time. We possess the necessary resources who can reduce the delivery time or speed up their services, thus providing you with the much-needed leeway against your competitors.

• One-point Contact

  At O2I, our business model for the healthcare back-office support services is designed in a way to give individual attention to each of our clients. That is the reason why whenever you decide to outsource healthcare back-office support services for urgent care centers to us, we will assign a dedicated resource who will be your one-point contact. This way, you will get the updates on the work done.

• Quick Turnaround

  Whenever we take a project, we plan the services in advance to avoid the risks of delay, deliverables, etc. Also, we have abundant resource, and enough experience in the healthcare back-office support industry to provide you with the best turnaround.

Client Success Stories

Outsource Healthcare Back-office Support Services for Urgent Care Centers to O2I

Outsource2india is the leading provider of healthcare back-office support services in India for urgent care centers with extensive service expertise on Medical Billing & Coding, Medical Claims Processing, Adjudication, RCM, Denial Management, AR Management & Follow Up, etc. Our healthcare back-office support team consists of some of the most qualified professionals with expertise in medical billing, medical coding, insurance verification, denial management, etc. They can improve your urgent care facility's cash influx by organizing the healthcare back-office support functions.

You can partner up with us to boost your urgent care center's productivity, ROI, and improve your staff's utilization through streamlined & systematic administrative operations. Get in touch with us today!