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Healthcare Collection Services

Outsource Healthcare Collection Services

Hire a qualified healthcare collection agent to work side-by-side with patients & encourage timely payment of the money owed to practices at rates starting at $1280 per FTE per month

Are you punctual with your collections or are you letting payment dues accrue? If you are averse to risking the bottomline of your business, it's best to outsource healthcare collection services so experts like us can handle collection calls with a professional and empathetic approach. All the while, we ensure 100% compliance and fulfill the objectives of your practice. What makes us different from any other healthcare collection company is that we don't use legacy tools and technology to follow up on payments. Instead, we are armed with analytics and data-crunching tools, upon which we capitalize along with Business Intelligence to develop custom strategies to secure payments owed to your practice.

It is not easy for hospitals to handle all roles a healthcare collection services providing company handles daily because it requires dedicated infrastructure, well-trained RCM professionals, and collaboration with third-party collectors to coordinate payment collection. In a nutshell, nothing short of outsourcing healthcare collection services can help you improve the cash flow. So don't wait, outsource healthcare collection services to Outsource2india today and get the best of our solutions to improve collections.

Healthcare Collection Services We Offer

As an established healthcare collection services providing company, we provide a range of dispute resolution and collection services to our clients. The most important services among them include -

  1. Credit Balance Service

    Credit Balance Service

    In a complex healthcare ecosystem, a healthcare provider may get hold of more money than the charges rendered for patient care. In such cases, the onus is on the provider to promptly return the surplus to affected patients. Failure to do so can result in non-compliance, litigation, inaccurate AR, dented productivity of AR team, compromised credibility. To skip all these hassles, we analyze patient accounts and validate credit balances. If necessary, reconcile balances. We comply with the local laws and ensure reconciliation within 60 days if the request is valid.

  2. Third-party Liability Service

    Third-party Liability Service

    To ensure payment towards medical assistance provided under Medicaid plans must be fulfilled by third parties and we follow up with them to ensure obligations are met. We also make sure that the legally owed payments by third-party are paid before the Medicaid programs to avoid conflict of policies. We coordinate benefits for a group health plan, self-insured plan, worker compensation, long-term care insurance, court-ordered coverage, and more.

  3. Self-pay Program

    Self-pay Program

    Sometimes, patients may not have the financial soundness or insurance to afford healthcare services for illness, such patients will not be turned away as per the federal poverty income guidelines. To bring relief, we will calculate the patient's household size, income, and other factors to provide a discount schedule for which they are eligible.

  4. Bad Debt Primary Program

    Bad Debt Primary Program

    The payment for the hospitalization is critical for maintaining the operational revenue and if allowed to languish unsettled, it can lead to disruption in service affecting sustenance. So we help hospitals to recover dues from patients through primary recovery options that 120 days to 10 months. We work with patients to provide payment options including installments so all dues can be cleared as soon as possible.

  5. Bad Debt Secondary Program

    Bad Debt Secondary Program

    We have resources who can devote their time and effort towards debt recovery by working with patients after their finances have stabilized. They help you realize a better revenue cycle if primary agencies are unsuccessful in their effort to recover dues through patient tracing or if they were ignored for a significant duration. Our team takes an empathetic approach to ensure the best experience for hospitals and patients.

Healthcare Collection Process We Follow

Being a top healthcare collection service provider, we are backed by experienced and qualified staff with in-depth knowledge of the process. Our healthcare collection process consists of the following steps -


01. Development of Healthcare Collection Strategy

Through excellent collaboration, we develop a successful healthcare collection strategy that helps care providers to recover the dues


02. Negotiate Contracts

We will get in touch with patients who are untraceable or have failed to get notified about the payment by negotiating the payment


03. Payment collection and Reconciliation

Once the contact is established, we collect payments from them and post the same into the hospital's revenue stream. The account data is updated, giving both parties clear insight


04. Summarize and Optimize the BPO Process

We summarize the effort taken by our team and create accurate reports for stakeholders

Other Services You Can Benefit From

Why Outsource Healthcare Collection Services to Outsource2india?

As a reputed healthcare collection service provider, our services offer the following benefits to our clients -

  • Affordable Solutions

    Our healthcare collection services are affordable and budget-friendly. So start by customizing the service to fit your needs.

  • Patient Data Security

    Being a top healthcare collection company, we are ISO 27001:2013 accredited when it comes to data security. We take great care to ensure compliance with data security regulations.

  • High-quality Collection Services

    We are professionals in our approach and take the best measures to ensure payments are collected as per the protocol and in a humane manner.

  • Improve Compliance with Regulations and Contracting Guidelines

    We comply with the HIPAA rules and corporate regulations to prove our commitment to the regulatory policies.

  • Qualified Collection Staff

    We have a team of highly professional members responsible for payment collection and RECM maintenance. They have years of experience in their area of expertise.

  • Scalable Services

    We offer scalable healthcare collection solutions so that there is never a shortage of bandwidth to ensure scalability.

  • Quick Turnaround

    We work with the latest healthcare collection tools and technology so that payment is traceable to source and accounted for.

  • Reliable Customer Support

    You can get in touch with us anytime, anywhere because we have an always-available team ready to take care of customer concerns and provide a timely response.

Client Success Stories

O2I Assisted a Florida-based Medical Billing Company with ICD-10 Implementation

O2I Assisted Medical Billing Firm with ICD-10 Implementation

O2I provided management training support to a billing company based in Florida. We helped them to migrate from the ICD-9 to the ICD-10 system.

Read more
Case Study on Accounts Receivable Services

Case Study on Accounts Receivable Services

From this case study, you'll learn how we helped a healthcare company's accounts receivable and cash flow to recover.

Read more


Hello, I wanted to reach out to you directly and express my gratitude for the hard work that the Data team, as well as the AR team, has done with EJ practice. I have pushed both teams extremely hard over the past month and their efforts, as well as ours, have paid off.

RCM Account Manager,
EMR System Provider, FL, USA
More Testimonials »

Outsource Healthcare Collection Services to Outsource2india

Outsource2india has 22 years of experience in healthcare collection solutions. Over two decades, we have established ourselves as a pioneer and visionary leader in medical billing and healthcare collection. We have edged out most of the competition to clinch the top spot as a trusted partner among top healthcare providers across the US and Asia. We offer the largest portfolio of healthcare collection solutions than most other providers with a proven track record of 98 percent success. Having streamlined so much of the back-end process, we have been able to bring an immense sense of achievement at reasonable rates.

If you are looking for healthcare collection services in India, get in touch with our experts now.

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Have specific requirements? Email us at: healthcare.info@outsource2india.com

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Whom do we serve
Healthcare practitioners
Clinics and care centers
Diagnostic labs
Medical Insurance companies
Medical Billing Companies
Revenue Cycle Management firms
Teleradiology centers

Our Clients

  • Alcon
  • Redwood E-Learning Systems
    Yale School of Management
  • Loomis
    Data Infinity
    Auto MiddleEast
  • Camnet
  • Eraid
    Financial Planning Association of Australia
  • International Career Institute
    Carole Holding
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Starts @ $1280-1440
per FTE/month

Avail best-in-class services at affordable rates

More pricing details


Decide in 24 hours whether outsourcing will work for you.

We respect your privacy. Our Policy.

Have specific requirements? Email us at: healthcare.info@outsource2india.com

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