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The call center industry is advancing at an exponential rate during the past few years and will continue to do so in the coming future as well.
Although considered as one of the best Call center outsourcing destinations in the world, the Indian call center industry is currently facing quite a few challenges as it tries to reinvent itself for the new global economy.
Is there a connection between a customer's call center experience and customer satisfaction and loyalty?
Global organizations have always preferred outsourcing call center services to India, when compared to outsourcing to China, Philippines, Malaysia and other Asian countries.
We don't keep ourselves well prepared for the future, as we believe that nothing bad will ever happen to us; while in reality, worst seems to come when we are most relaxed.
While deciding to outsource your call center, IT or ITES needs, you might be considering whether to select home-based agents, or dedicated agents.
Online tutoring has become a trend among students and working professionals alike. With the help of the Internet and some specific software, students are now experiencing a new way of studying that is fun yet effective.
Has the risks involved in outsourcing stopped your company from leveraging the benefits that outsourcing offers?
India is a preferred destination for offshore outsourcing of call center services. The country has a large pool of English-speaking graduates who form an educated, computer-savvy workforce that can be tapped by global firms.
Outsource2india, a pioneer in outsourcing is one of the world's leading providers of offshore Spanish telemarketing call center services.
Know how O2I's bilingual tutors can improve your overall cognitive development, and also open up a world of opportunities for you - be it for work, travel or your own self-progress.
Expanding business to an unfamiliar country is never easy, as one is never sure how the products will be received.
Today, India has become the outsourcing hub of the world. As more organizations understand the importance of focusing on their core competencies, they are turning to Indian offshore call center providers to manage their critical but non-core processes.
Get answers of all the questions you may have in mind regarding outsourcing call center services to India.
According to IDC, the worldwide market for outsourced technical support services will increase from $11.1 billion in 2003 to $16.9 billion in 2008, representing a CAGR of 8.8%.
In the competitive business environment of today, the importance of customer support is increasing. Consumers have several options to choose from in the market and other than price and quality, the post-sale technical support and service they receive is a key factor in attracting new customers and retaining existing ones.
A Technical support Center or IT Helpdesk is a system designed to help and support an end-user of a particular product, system or application.
Outsourcing inbound customer services to Outsource2india is a good option as the call center industry in the country is on an upward spiral.
Outsourcing non-core and IT services has become the business strategy for growth in the new millennium.
The key to customer retention is good customer service. Regardless of whichever industry one is a part of, customer care is of utmost importance.
Outsource2india offers strategic call center outsourcing services to leading global companies across various industry verticals.
Call centers in India providing inbound customer service are well equipped with highly qualified agents, good infrastructure, cutting edge technology, security solutions and much more.
A virtual call center is a call center where an organization's virtual call center agents do not work from the organization's building, but work from different geographical locations.
Today, call centers have become crucial support channels for almost every organization. Effective call center management can help you easily ask questions to customers, solve simple problems, collect information and perform routine transactions in a cost-effective manner.
During the late 90's American companies began exploring the possibility of outsourcing their call center services and BPO services abroad This was done mainly to cut operating costs and increase efficiency.
Is your organization looking to outsource customer support services but is not able to find a right call center outsourcing partner?
If you are interested in saving your valuable time and productive resources, then outsourcing your call center services is the best bet.
Email support has become crucial for any business. By outsourcing email support services to countries such as India, you can save on expenses as well as concentrate on the core functions of your business.
Please contact us with your call center outsourcing requirements.
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Our call center services have created global success stories.
Value-added services with no compromise on quality