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FAQs on Outsourcing Call Center Services

Get answers of all the questions you may have in mind regarding outsourcing call center services to India. Read through the comprehensive list of frequently asked questions on call center outsourcing being asked to Outsource2india by its clients.

1. What are the service hours of your call center?

Our call center services are offered 365 X 24 X 7.

2. How many languages do you support?

Most of clients come from English speaking nations like US and UK, but we have adequately trained multilingual staff that speaks different languages like French, Spanish, German, English and Dutch among others.

3. What kind of clients do you work for?

We work with respectable clients who may or may not be Fortune 500 companies. We stress on building long-term relationships with small, medium and large companies alike.

4. How long have you been offering call center solutions?

Outsource2india has been in the outsourcing business since 2002, offering highly accepted outsourcing solutions to its global customers.

5. Is there any training process underlined for your contact center agents?

Our contact center agents are per-trained at handling calls and overcoming different situations, but they are provided a short refresher before they embark any new assignment. Your website, product and service manuals, and previous samples of your email correspondence with your clients help them understand your business better and make them prepared to go live.

6. Do you support any particular Live Chat software?

We support all kinds of chat software and our agents are also trained at using all types of software.

7. How do you take care of lost calls when the phone line is busy?

All the calls are transferred and recorded onto the voicemail during non-service hours or when the phone line is busy. As per the service agreement, our agents respond to those voicemails, so a call is never lost unattended.

8. I have never outsourced, but want to give it a try. I am little apprehensive though

We understand that you may have apprehensions about outsourcing your job to a foreign country; therefore, we recommend you talk to our representatives and get answers for all your queries before offshoring your requirements to us. Only after satisfactorily understanding our business model, skills of our personnel, prices, turnaround time, and the way we work with our clients, you should outsource your needs to us.

9. Is my Data Secure if I outsource?

We never compromise on the security of your data, credit card details, logins, and/or passwords and have implemented stringent data security measures to ensure complete confidentiality of your information. Our staff is made to sign non-disclosure agreements and any data security breach is severely penalized. You can be certain of your business' safety with us.

10. I want to do business with you, how can I start?

This is easy. Fill up the sign-up form or talk to one of our representatives. It will help us draft a customized service contract for you. Once you receive the contract, accept it, and email us the signed copy along with the payment. We will then start training our staff for 1-2 weeks as per your specialized business needs, and will start answering your customer's emails, chats and/or phone calls thereafter.

11. Can agents multitask in free time?

Though our call center agents are billed on timely basis, they can't multitask or provide supplementary services in free time as it will make them disoriented and affect the quality of our solutions.

12. Is there a minimum duration to do business or contract?

There is no minimum contract period and you are free to terminate contract after sending us notice for the same in written at least 30 days in advance. This will help us channelize our resources better.

13. What are your payment terms and conditions?

Work is commenced only after the receipt of payment in advance. We have the right to terminate, suspend, or put work on-hold in case of payment delays.

14. Why should I outsource my call center operations to outsource2india?

Outsourcing call center services to outsource2india comes with a lot of perks. These are:

  • Huge Cost Savings
  • Increased Profits
  • Need to Hire Less Resources
  • Decreased Administrative Hassles
  • Highly Skilled Personnel With high experience at Low Cost
  • Faster TAT and High-Quality Results

Read more on the benefits of outsourcing call center operations to India, in particular O2I.

  • Planning to set up a call center, but not sure what it takes?

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