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FAQs on Inbound Customer Services

Inbound Customer Service: Best Practices

Call centers in India providing inbound customer service are well equipped with highly qualified agents, good infrastructure, cutting edge technology, security solutions and much more.

With state-of-the-art multimedia centers which deliver multi-channel interaction via voice, email, web, SMS and fax services, Indian call centers an handle a range of services.

How committed are call center operations in India?

Call centers in India can offer an extremely dedicated customer support program. They cater to your customers 24 hours a day, seven days a week & 365 days a year.

  • Planning to set up a call center, but not sure what it takes?

What kinds of people are hired as call center professionals?

Indian call centers employ college-educated and qualified professionals. There is also a focused effort on creating a stimulating environment for employees that encourages innovation, teamwork, and high performance.

Do call center employees undergo any training?

Comprehensive training programs ensure the continuous development of employees. Call centers make significant investments in training and several even have alliances with foreign universities to offer accredited programs to agents. They also work with strategic partners in countries like USA and Australia to provide ongoing training.

Do Indian inbound call centers have efficient Technology and Infrastructure?

There is considerable investment in technology infrastructure that uses state-of-the-art equipment from leading providers like AVAYA, CISCO and COMPAQ. Redundancy, fail over and load balancing features provide 99.99% reliability. Compliance to open standards architecture and expansion features enable seamless growth of existing facilities without interruption to current operations.

Do Indian call centers have business continuity planning services?

Several Indian call centers have established business continuity sites in India and overseas through strategic tie-ups with other centers to provide disaster recovery services. They have ensured backups in the entire technological infrastructure, from servers, processors, leased lines, and storage systems to full back up UPS and generator systems. Read more about recovery services.

Do Indian inbound call centers follow quality assurance standards?

Call centers in India understand the need to comply with international standards and are committed to quality in a rapidly changing global business environment. They aim to meet ISO 9001:2000 compliance standards in processes and delivery.

Outsourcing Inbound Customer Support to O2I?

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Read more about Inbound Call Center, Call Center Services - FAQs and customer support services offered in India.

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