Outsource Inbound Call Center Services

Recent research has shown that a large percentage of customers prefer live telephone answering services over answering machines with pre-recorded messages, as they are cold, inaccurate and impersonal. When your customers have their calls quickly answered by a live representative, they will definitely continue to use your product or service and remain loyal to your brand.

Maintaining such a well-organized inbound call center in India or any other part of the world requires huge administrative setup and a great deal of time, effort and money, therefore most companies prefer call center outsourcing to India. Other than that, by outsourcing a non-core business functions, like inbound customer support, your company can expect to -

• Drastically reduce operational and infrastructural costs
• Achieve higher service quality with dedicated and experienced resources
• Benefit from an increase in customer satisfaction
• Maximize revenue and productivity by quickly resolving customer queries
• Easily expand your network and leverage on state-of-the-art infrastructure and technology of your vendor

Inbound Call Center Services in Philippines

Apart from our call center services in India we also have our delivery centers in Philippines. Our team at Philippines comprises of talented and multi-lingual contact center agents trained to handle clients from different cultures and regions. They provide high-quality inbound call center services including 800 answering services, IVR services, virtual receptionist services, etc.