We believe in total transparency and allow our customers to make informed business decisions. We have expertise in a wide range of inbound contact center services that include -
Partner with us for phone answering services, and you will not ever have to miss a call from a customer again! We give your customers the correct information about your brand and increase your productivity with our efficient services.
Our medical answering services meet HIPAA requirements; we decrease the patient hold time and deliver our services with a personal touch. We increase patient satisfaction and the profitability of your healthcare center.
While placing orders, our inbound call center executives handle customer details with care. We avoid inaccuracies at all costs to save your time, money, and brand reputation. We also use cross-selling and upselling tactics to increase by 25% of your sales.
In the real estate business, every call is important. Any call can lead to thousands of dollars in commission, and you need to make sure not even one gets unanswered. Our experts can help you with that.
Our omnichannel inbound contact center services ensure a unified approach to communications on diverse channels - including calls, texts, emails, live chat, social media, and more. We optimize our approach using -
Our streamlined approach boosts operational efficiency, enhances customer experience and prevents agent burnout.
We incorporate custom scripts, optimized floor management, and data analytics to offer consolidated inbound call center solutions to enterprises. Our agents strategically respond to inbound calls using the following process -
After a customer sends a request to the call center, our agent engages with them according to the pre-decided script.
Our agent talks to the customer to determine the reason for the inbound call.
After noting the reason for the call, our agent determines the best course of action that will ensure customer satisfaction.
Once our agent maps out the right course of action, they offer support to the customer in the form of answering queries, resolving issues, and more.
Aerospace
Agriculture
Automotive
Customs Brokerage
Defense
Energy
Education
Entertainment
Finance
Food
Healthcare
Hospitality
Information Technology
Logistics
Manufacturing
Multimedia
Public Sector
Pharmaceutical
Retail & e-Commerce
Telecommunications
Insurance
Legal
Real Estate
We believe in total transparency, and allow our customers to make informed business decisions.
Calculate your call center staffing and budget before taking the plunge!
Apart from our call center services in India we also have our delivery centers in Philippines. Our team at Philippines comprises talented and multi-lingual contact center agents trained to handle clients from diverse cultures and regions. They provide high-quality services including 800 answering services, IVR services, virtual receptionist services, and more.
Read More »We are a reputed inbound call center service provider with a sterling global presence. We leverage high-tech infrastructure, skilled call center professionals, and the latest telecommunication software to provide prompt and efficient inbound call center solutions. The benefits of partnering with us include -
Our agents have the required experience, skills, knowledge, and technical know-how to handle any inbound customer support service and technical support.
We lend you a competitive edge in your domain. Our services include improved market coverage, quick responses to market conditions, expertise in account management, and remote call monitoring features.
We have 24 years of experience providing diverse inbound customer support to companies across verticals. Our agents have the equipment to handle almost all possible on-call scenarios.
We provide inbound call center solutions throughout the year, even on weekends and holidays. Rest assured that customers' calls will always be answered.
Our call centers in India have the latest data and voice communication systems. We have a dedicated intranet connection that enables us to provide quick and reliable services 24/7.
With our specially trained inbound support agents, you can be sure of complete customer satisfaction. Our unmatched quality in our operations assures increased customer loyalty and better customer retention.
Answering machines with pre-recorded messages are cold, inaccurate, and impersonal. Recent research has shown that customers prefer live telephone answering services instead. Having calls answered by a live representative in real-time will shoot up your sales and generate brand loyalty.
However, maintaining well-organized call center requires huge administrative setup. Outsource a non-core business function like inbound customer support and save a great deal of time, effort, and money. That way, you can -
Contact Center Services - Use our contact center services and deep customer analytics to leverage every up-selling and cross-selling opportunity.
Outbound Call Center Services - Improve outbound call center efficiency to gain better customer insights, increased customer retention, and reduce operational costs.
Telemarketing Services - Our telemarketing services provide the most interactive and personal sale services and create instant rapport with your customers.
Virtual Assistant Services - Our virtual assistants come with unique skills and specializations. We help you create a healthier and more flexible work environment.
Call Center Monitoring Support - We enhance your call center performance and increase the first contact resolution rate by closely monitoring each call quality.
Customer Support Services - We secure long-term customer relationships for your business by answering questions and resolving queries quickly and effectively.
A leading mortgage lender approached us for professional appointment setting services to help them funnel warm leads to their in-house sales team.
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Our team was approached by a licensed US-based mortgage lender. They needed assistance with appointment setting services for their mortgage clients.
Read more »We would like to appreciate your work and the endless hours of service that you have dedicated to our company. You have all those affluences which accolades in an honest company.
Executive Team, A Leading Medical Coaching Institute More TestimonialsWe understand that satisfied customers form the core of any great business. Our services help you reach out to your customers 24/7. We professionally handle their queries and resolve any issues quickly. Here are a few more reasons why you should outsource inbound call center services to us -
If you have any queries regarding inbound call center services and want to know how to start, reach out to our experts anytime.
Decide in 24 hours whether outsourcing will work for you.
Have specific requirements? Email us at: 
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
Flatworld Mortgage Solutions LLC
116 Village Blvd, Suite 220, Princeton, NJ 08540
135 Camino Dorado, Suite 7, Napa, CA 94588.
Outsource2india Provided Call Center Services to a Healthcare Provider in the USA
Outsource2india Provided Cold Calling Services to a Brazilian Cosmetics Company
Outsource2india Delivered Appointment Setting Services to a Financial Services Firm
Outsource2india Delivered Appointment Setting Services to a Mortgage Lender
Outsource2india Provided Appointment Setting Services for a US-based Mortgage Lender
Outsource2india Provided CCTV Surveillance for a Reputed Car Wash Franchise in the USA
Call Center Services in Philippines Hire Talented & Friendly Agents for your Call Center Read More
