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Outsourcing inbound customer services to Outsource2india is a good option as the call center industry in the country is on an upward spiral. A large pool of highly educated professionals who speak English, world class facilities and infrastructure, increasingly good telecom connectivity, and the capability to handle a range of services, are just some of the reasons why outsourcing inbound customer support to India is so popular. Outsource2india is one of the world's leading providers of offshore inbound customer services. When you choose Outsource2india as your offshore partner, you can be sure that your requirements will be met.
There are a number of factors that may restrict an organization's customer support service delivery such as limited resources, high attrition rates among technical personnel or prohibitive infrastructure and labor costs. Whether it is order taking, conducting surveys, registration services, direct marketing, web customer service or technical support, outsourcing inbound customer services to India has many advantages.
India has the second-largest English-speaking population in the world. English is the principal language for business transactions in India. India also has the call center capability for Spanish, German, French and other major languages of the world.
India has the second largest and the fastest growing pool of technical manpower. There is high availability of educated, computer literate and English speaking customer care professionals.
The work force is highly reliable and can deliver world-class quality and ensure rapid delivery of call center services. Outsource2india is increasingly adapting to international quality and security standards and providing services to more and more countries across the globe.
Outsource2india can provide inbound customer support services at competitive costs compared to the same services in other countries.
The recent IT boom and projected growth in IT enabled services has prompted the Indian Government to give a special thrust to the industry. Some of the measures taken are:
"Potentially 50-80 percent of total process costs in most IT enabled services can be outsourced offshore. As much as 70 - 80 percent costs can be reduced primarily because of wage differentials. However, in order to manage operations in remote locations, expatriate management may initially be required to support the remote locations. This together with higher telecom costs could result in additional costs of 10-20 percent. Hence there could be 50-60 percent saving on out located processes." (VCare Technologies, Market Perception Memo III, July 2000).
In order to provide the best possible inbound customer support to your company, inbound call centers at Outsource2india take the following skills into account while hiring:
Indian inbound call centers provide high-quality, cost effective, technical support 24x7. Read more on outsourcing technical support, technical support services on offer in India, and additional information.
Would you like to outsource your inbound customer support needs to Outsource2india? Fill in the inquiry form and our Client Engagement Team will contact you within 24 hours. Read more about the different inbound call center services that can be outsourced to O2I as well as more specific information about infrastructure and technology.
Please contact Outsource2india here with your inbound call center outsourcing requirements. Start offshoring inbound customer support services today.
Read more about how outsourcing email support services to Outsource2india can help you improve your customer relationship services.