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Outsource2india offers strategic call center outsourcing services to leading global companies across various industry verticals. Our offshore call center services help companies to stay focused on their core business processes and managerial responsibilities as we competently handle their inbound and outbound call center needs.
From handling loyalty programs to ramping up telesales, locating dealers and retailers and taking up online sales, O2I has the competencies to meet your entire offshore call center outsourcing needs.
O2I's offshore inbound call center outsourcing services cover CRM (Customer Relationship Management) services, toll free customer service, live web chat, e-mail responses, Interactive Voice Response (IVR), appointment scheduling and 24-hr helpdesk. Our outbound call center services take care of customer acquisition and collections besides assisting companies with sales support functions such as credit verification, lead generation, appointment setting, research surveys etc.
Customers who have chosen O2I as their preferred call center outsourcing vendor are realizing process and quality benefits besides enjoying cost reduction. Our focus has been on hiring the best talent in the industry to help organizations achieve process improvement, operational efficiency and scalability.
O2I is a distinctive presence in the global call center outsourcing industry because of our:
Breaking away from the traditional mould of a 'low-cost option' O2I's strategic call center outsourcing services are designed to focus on quality, value addition and increased efficiency for customer processes. Reduced costs are an incidental benefit that accrues to customers from our well-planned, standardized and process-centric approach to call center outsourcing. Our call center outsourcing services are available at customized price structures based on many variables, that work out to our customers' advantage.
To quote one of our customers: 'I went to O2I for the cost benefit but I stayed on with them for their quality.'
The O2I team: Technology is only as good as the people who use it and this is most relevant in the case of the call center industry where people are the key asset that makes the difference between an effective call and a shoddy one. O2I's call center team continues to be our chief asset because of our superior call center recruitment processes, continued product and call center process training, culture sensitization programs for agents, technology updates and constant appraisal and feedback.
O2I provides Telemarketing Services such as Appointment Setting Services, Database Services, Lead Generation Services, Direct Mail follow-Up Services etc.
Building a state-of-the-art call center, hiring competent people and getting operations up and running is an expensive and time-consuming task. International call center outsourcing is becoming widely prevalent as companies realize the benefits involved.
Gain from O2I's strategic call center outsourcing services and stay focused on your core business. Let O2I's competent team take care of your offshore call center outsourcing needs.
Read more about outsourcing virtual call centers to Outsource2india.
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Our call center services have created global success stories.
Value-added services with no compromise on quality