A knowledge base of frequently asked questions and answers will be created in collaboration with our customer's needs and requirements.
The knowledge base is continually updated and improved, based on our agents' interactions with customers.
Realizing that there are few quick fix solutions, our agents are thoroughly trained and familiarized with the client's processes, products and services.
Once received, an email is scanned and routed to one of our well-trained, agents, who will provide clear, consistent & complete answers to increase customer satisfaction & reduce follow-ups.
The use of a database that holds standard responses to frequently asked questions ensures that the agents have access to quick and standardized responses.
The online knowledge base can also be used to provide immediate, personalized responses to customer queries.
Real-time email answering services
Prompt and Personalized email responses to every customer on a 24/7 basis
Benefit from satisfied customers & repeat business
We believe in total transparency, and allow our customers to make informed business decisions. Calculate your call center staffing and budget before taking the plunge!
Email is a primary means of data transmission & customer relationship management, therefore, many companies outsource eCRM needs & email support services.
Low cost, non-intrusive and anytime, anywhere access are some of the advantages of email-based communication.
An efficient email response service is crucial to any company's brand building and growth.
We have successfully and competently handled business email support services for several global giants and our experience ranges from handling simple as well as complex issues. Our business email support services are comprehensive and include-
Customer care
Technical support
Order fulfillment
Verification
Complete query resolution
Resolving escalated cases
E-mail and voice blasting services
Handling grievanceWe also support Service Level Agreements (SLAs) based on client requirements, thereby providing answers via email within the time window agreed upon by both parties.
Aerospace
Agriculture
Automotive
Customs Brokerage
Defense
Energy
Education
Entertainment
Finance
Food
Healthcare
Hospitality
Information Technology
Logistics
Manufacturing
Multimedia
Public Sector
Pharmaceutical
Retail & e-Commerce
Telecommunications
Insurance
Legal
Real Estate
Decide in 24 hours whether outsourcing will work for you.
Have specific requirements? Email us at: 
Flatworld Solutions Pvt. Ltd.
No.6, Banaswadi Main Road, Dodda Banaswadi, Bangalore - 560 043
#81, Survey No.11, Indraprastha, Gubbi Cross,
Kothanur P.O., Hennur Bagalur Main Road, Bangalore - 560 077
Corporate Court, #15, Infantry Road,
Bangalore - 560 001
Flatworld Mortgage Pvt. Ltd.
No.744, 15th Cross, 24th Main, J P Nagar 6th Phase,
Bangalore - 560 078
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
Flatworld Mortgage LLC
116 Village Blvd, Suite 220, Princeton, NJ 08540
135 Camino Dorado, Suite 7, Napa, CA 94588.
Aeon Towers, J.P. Laurel Avenue, Bajada,
Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000
Outsource2india Provided an Indian Medtech Company with Chat Support Services
Outsource2india Provided an Israel-based Gaming Startup with Inbound Customer Support Services
Outsource2india Provided a US-based Company with Customer Support Services
Outsource2india Provided Outbound Support to US-based Medtech Company
Outsource2india's Inbound Customer Services Increased Sales for Indian Coaching Center
Outsource2india's Outbound Support to the UK based Diagnostic Centre
Call Center Services in Philippines Hire Talented & Friendly Agents for your Call Center Read More
O2I is a leading global service provider of email support services for Technical and Non-Voice Technical Support. Start outsourcing your business email support and non-voice technical support services today!
