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A knowledge base of frequently asked questions and answers will be created in collaboration with our customer's needs and requirements.
The knowledge base is continually updated and improved, based on our agents' interactions with customers.
Realizing that there are few quick fix solutions, our agents are thoroughly trained and familiarized with the client's processes, products and services.
Once received, an email is scanned and routed to one of our well-trained, agents, who will provide clear, consistent & complete answers to increase customer satisfaction & reduce follow-ups.
The use of a database that holds standard responses to frequently asked questions ensures that the agents have access to quick and standardized responses.
The online knowledge base can also be used to provide immediate, personalized responses to customer queries.
Real-time email answering services
Prompt and Personalized email responses to every customer on a 24/7 basis
Benefit from satisfied customers & repeat business
We believe in total transparency, and allow our customers to make informed business decisions. Calculate your call center staffing and budget before taking the plunge!
Email is a primary means of data transmission & customer relationship management, therefore, many companies outsource eCRM needs & email support services.
Low cost, non-intrusive and anytime, anywhere access are some of the advantages of email-based communication.
An efficient email response service is crucial to any company's brand building and growth.
We have successfully and competently handled business email support services for several global giants and our experience ranges from handling simple as well as complex issues. Our business email support services are comprehensive and include-
Customer care
Technical support
Order fulfillment
Verification
Complete query resolution
Resolving escalated cases
E-mail and voice blasting services
Handling grievanceWe also support Service Level Agreements (SLAs) based on client requirements, thereby providing answers via email within the time window agreed upon by both parties.
Real Estate
Retail
Software / IT / ITES
Food
Online Printing
Healthcare
Broadcasting
O2I is a leading global service provider of email support services for Technical and Non-Voice Technical Support. Start outsourcing your business email support and non-voice technical support services today!
Value-added services with no compromise on quality
