Outsource Email Support Services

Your customers deserve instant email responses. Give them just that with our proficient email support services.

Our Lean Six Sigma-driven email support services offer standardized operations that improve response cycle times and preserve a traceable communication infrastructure. To increase productivity without sacrificing process integrity, we exclusively use AI technologies following process stabilization led by the (Define, Measure, Analyze, Improve, and Control) DMAIC lifecycle.

Our team specializes in handling high volumes of queries to drastically reduce the Average Email Handling Time (AEHT) while maintaining quality standards. We minimize backlogs and streamline responses through proactive management techniques. Deliverability is another crucial factor that we monitor to ensure all communications reach the intended recipients promptly.

Email thread count is yet another factor that we emphasize to resolve issues with minimal exchanges, increasing customer satisfaction and reducing resolution times. Our higher response consistency rate eliminates confusion by exchanging accurate responses that align with the previous communication.

Manage customer assistance more efficiently and improve your brand’s reputation with our chat and email support services.

Email Customer Support Services We Offer

Our offshore business email support services from India offer custom assistance to precisely address your customers' needs and help you develop deeper connections.

• Customer Care

  
  

  1. Address customer queries and provide updates
  2. Convert (Voice of the Customer) VoC into statistically validated, customized, (Critical-to-Quality) CTQ-aligned responses to minimize Non-value Added (NVA) encounters
  3. Use AI tools to analyze customer data and automate responses

• Technical Support

  
  

  1. Solve software and hardware problems
  2. Offshore email support for resolving process issues
  3. Implement ticketing systems for tracking issues

• Order Fulfillment

  
  

  1. Order status updates through automated emails
  2. Lean Six Sigma SOPs are used to set up structured email workflows that enhance CTQ tracking
  3. Comprehensive email reports for quality assurance checks

• Verification

  
  

  1. Disbursing verification codes through secure emails
  2. Encrypted email communications for identity verification
  3. Email prompts to request additional verification documents

• Query Resolution

  
  

  1. Automate query responses using AI-powered templates
  2. Check knowledge bases before sending responses
  3. Monitor query status with email ticketing systems

• Escalation Resolution

  
  

  1. Email tagging systems to prioritize escalations
  2. By eliminating Business Value Added (BVA) steps, escalation chains reduce delays by adhering to a consistent handoff methodology
  3. Update root causes in the follow-up emails

• Processing Grievances

  
  

  1. Formal email workflows to process grievances
  2. Update resolution timelines during follow-ups
  3. Get email confirmation for grievance resolution

Additional Services You Can Benefit From

Why Should You Choose Us As Your Email Support Services Provider?

We help you provide personalized and efficient communication to all your customers, fostering their trust and loyalty with every interaction. Explore some of the top aspects that set our email support outsourcing services apart.

• AI-Driven Personalization -

  AI personalization procedures are used in the post-validated process stabilization, ensuring that automation improves CTQs determined by VoC insights rather than unreliable data.

• Integration with CRM System -

  Integrating email support platforms with your CRM system provides rapid access to historical customer interactions, promoting consistent and relevant responses across email.

• Multilingual Support -

  We provide multilingual email support 24/7 to address enquiries from a global client base. This assistance helps you break time zone or language barriers.

• Data-Driven Insights -

  Our comprehensive email analysis provides insights into customer behavior and helps optimize communication strategies to improve user satisfaction.

• Email Support Security Protocols -

  We use encryption and cybersecurity measures to secure sensitive data, safeguard client communications, and comply with the global data protection standards.

• Adaptive Email Support with Solutions -

  Email support services are managed by audit-ready, scalable Lean Six Sigma controls that dynamically adjust to changes in volume without adding additional NVA procedures.

Client Success Stories

Outsource2india Provided Email Support to a Leading Australian Accounting Firm

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A Leading Home Furnishing Product Manufacturer Benefitted from Our Ticketing and Email Support

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Engage our 24/7 dedicated email support team to maintain efficiency and professionalism in every email response, transforming enquiring customers into your brand ambassadors.