We are a call centre support service company that offers 24/7 technical assistance to our global clients. We leverage world-class infrastructure, dedicated servers and databases, and seamless delivery systems. Our services are characterized by clearly defined performance norms and customized reporting. Over 23 years. Outsource2india has proven its capabilities in strategic call center voice and non-voice technical support outsourcing, both onsite and offshore. Outsource call center support services to us today!
We are evolving from simple call center support to business process reengineering. O2I is building global contact centers for offshore technical support services with advanced technology and people skills. Global industry majors are outsourcing technical call center services to India; not just for cost-cutting but also for streamlining their business processes and creating strategic value.
Technical support outsourcing involves transitioning the voice or non-voice technical support function from a vendor or an OEM to a third party or an external service provider.
The goal of IT Help Desks and tech support centers is to provide product knowledge, product use information, and technical assistance on websites that are accessible 24/7. This role is expanding as firms become pickier with service providers. The help desk has now become a hub of the enterprise, delivering greater value to the business.
IT Help Desks at traditional call centers in India have been transformed into modern customer information centers (CICs) or contact centers. The role of technical support has expanded to incorporate several things. It includes telesales, pre and post-sales support, product support, technical applications and support, customer support services, network tech support, onsite tech support, remote support, technical support call center, and remote IT infrastructure management services.
Before you outsource technical support, read about our result-oriented call center training here.
Customer interaction centers in India are proving their mettle with high-end tech support (Tier-I, II and III tech support) delivered by qualified and experienced engineers, across various communication channels including VoIP, telephone, email, web, and chat.
Marking the change from cost centers into profit generators and guardians of customer loyalty, these highly evolved technical support centers have moved out of the background of the customer support function and into the limelight as valuable aids to a company's marketing wing. They are employing a host of new technologies to support pre-sales and post-sales technical support services.
Outsourcing technical support enables a company to differentiate its product offering. Higher levels of service quality, quicker responses, and problem resolution mean happier customers and healthier bottom lines.
Today, businesses are customer-centric. The technology trend integrates salesforce automation, e-business, and call center systems to form a single point of contact for the customer. Here's where technical support can create a strategic advantage for your product. Outsource online technical support to Outsource2india.
IT helpdesks in India cover the entire spectrum of superior technical support services that helps your product stay ahead of the competition.
All information flowing into the tech support center or help desk is highly valuable. The data can reveal trends that enable prompt business decisions. Powerful data analytics tools allow real-time reporting. It keeps a company abreast of the trends in the market. This actionable business intelligence is invaluable to the success of a business.
As companies embrace powerful new technologies to optimize their business processes, they can now engage their customers, employees and partners in their core business processes as active participants. The customer is no longer passive but actively engaged in the business. The flow of information between customers, and employees can be used to generate new business opportunities and proactive business management.
In India, Helpdesk support personnel comprises qualified engineers with technical knowledge and hands-on experience in customer handling. They undergo a rigorous selection process that matches their capabilities to the outsourcing company's business expectations.
Training typically takes six weeks and develops the technical and customer service skills of the agents. The intensive technical support training process familiarizes helpdesk personnel with specific product features and functions, the client's requirements and business rules, reporting systems, escalation processes, whisper coaching assistance by an experienced mentor, and more.
Powerful technologies at India technical support centers include -
O2I offers you superior call center technical support services with world-class helpdesk infrastructure. The prerogatives of partnering with us include reliable telecommunication, quality and process maturity, voice support, and qualified manpower.
Outsourcing is a mature industry in India. Indian vendors have the experience of working with global companies over several years. Here, we strictly follow global best practices and deliver quality services.
Outsource 24-hour call center technical support services to India. Start offshoring helpdesk support services today.
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