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Technical Support Call Center Services

Technical Support Call Center Services

Our technical support call center services let you differentiate your product offering with higher levels of service quality, faster responses, and better problem resolution

Are your customers dissatisfied with the technical support you provide for your product? Do your agents have specialized product knowledge to ensure prompt problem resolution?

To ensure that your customer receives the technical support they require, you will need to be available on their preferred channel and ensure high responsiveness to their queries. You will also need to make sure that your agents are knowledgeable about your product and can help the customer in real-time. If you are unable to ensure customer satisfaction with your support services, then the result-oriented approach would be to partner with a reliable service provider - like us.

We are a leading service provider offering technical call center support services and assistance to our global clients by leveraging our world-class infrastructure, dedicated servers and databases, and seamless delivery systems. Our high-end tech support is delivered by qualified and experienced agents who can work across various communication channels including VoIP, telephone, email, web, and chat. For over 23 years, we have proven our capabilities as a provider of strategic onsite and offshore voice/non-voice technical support services.

Call Center Support Services

We have evolved from simple call center support to business process reengineering, and our services are characterized by clearly defined performance norms and customized reporting. Our consolidated technical call center support services include -

  • Remote IT Support Services

    Remote IT Support Services

    With our skilled and trained IT professionals, we can ensure uninterrupted customer support service where technical issues are resolved with ease.

  • Email Support Services

    Email Support Services

    Our email-based support system services will make sure that your customer's email queries are answered promptly, efficiently, and accurately to boost customer satisfaction.

  • Chat Support Services

    Chat Support Services

    We offer round-the-clock technical support chat services for businesses that help them increase revenue, boost sales, and retain customers.

  • Pre-Sales Support Services

    Pre-Sales Support Services

    Our technical pre-sales support services involve specialized lead generation, database creation, research, customer analysis, and other sales support services.

  • Post-Sales Support Services

    Post-Sales Support Services

    Our comprehensive post-sales support services cover troubleshooting and problem resolution, return authorization, and support for installation and warranty.

  • Enterprise Technical Helpdesk Services

    Enterprise Technical Helpdesk Services

    As a part of our technical helpdesk services for enterprises, we offer issue resolution, knowledge management, software and application support, and trouble ticket management.

Call Center Software We Use

HubSpot Bitrix24 Talkdesk Five9 Zendesk Dixa salesforce LiveAgent Avaya

Our Call Center Portfolio

Technical Support Services In The Philippines

Our call center services out of the Philippines offer unified technical support, including remote IT support services and toll-free customer support. We have a highly trained and experienced team of agents who can handle a diverse range of technical support requests. They have the required skills, expertise, and knowledge to provide dedicated support to clients from multiple industries.

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Outsource Call Center Services in Philippines

Why Choose Our Call Center Technical Support Services

The goals of our comprehensive technical support call center services are to provide product knowledge, product use information, and technical assistance on websites that are accessible 24/7. Partner with us and benefit from -

  • Experienced Agents

    We have an experienced team of agents who are highly trained and can provide technical support for your customers.

  • 24/7 Support

    We ensure that our services are available 24/7. Our dedicated project manager will keep you updated about operations and any issues.

  • State-of-the-art Infrastructure

    We utilize the best infrastructure and uninterrupted network connections to ensure seamless services.

  • Information Security

    As an ISO 27001:2013 certified organization with a robust ISMS system in place, we ensure that your data remains safe.

  • Ease of Scalability

    We can scale up or scale down our services according to your requirements. Our streamlined processes ensure scalability within short notice.

  • Affordable Services

    We provide our clients with flexible pricing options. We have multiple pricing structures that allow you to choose an option that fits your needs.

Additional Services You Can Benefit From

Contact Center Services

We offer consolidated customer support, sales support, and inbound/outbound services across multiple channels and platforms.

Inbound Call Center Services

Our expert agents help streamline the support processes of businesses by handling customer calls, answering queries, and providing technical support.

Outbound Call Center Services

We help enterprises with customer acquisition, sales, marketing, and every other outbound call service they require for growing their business.

Telemarketing Services

We can help you reach out to global audiences and inform them about your expertise, services, and products to boost sales.

Lead Generation Services

We offer comprehensive lead generation services for enterprises that include B2B, local, soft leads, and more.

Virtual Assistant Services

We can help you with sales and support management. Our Vas will provide solutions, support for administrative tasks, and help your customers.

Customer Success Stories

Outsource2india Provided Outbound Calling to a Cybersecurity Firm

Provided Outbound Calling to a Cybersecurity Firm

A leading cybersecurity firm was looking for a reliable outbound calling service provider. Our team delivered the best quality services quickly and reliably.

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Case Study On Outbound Calling For An Multinational Company

Delivered Outbound Call Center Support to a Leading Multinational Company

A leading multinational elevator manufacturing company approached us for help to promote a new product within a targeted geography. We provided high-quality services that helped them lower their overheads.

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Testimonials

We utilize Outsource2india to reach out to our clients and potential clients to pre-screen for eligibility and transfer clients over to us that can benefit from our services. O2I has made this process extremely easy for us. All our contacts with O2I have been very responsive and have made it a pleasure to work with them.

President,
A Reputed Medicare Insurance Company in US
More Testimonials »

Outsourced Technical Support Call Center Solution For Improved Efficiency

We follow global best practices to offer superior call center technical support services with a world-class helpdesk infrastructure. The advantages of partnering with us include reliable communication, quality and process maturity, voice support, and qualified manpower. Outsource call center support services to us, and get -

  • Optimized internal support processes
  • Workflow configuration and task automation
  • Intuitive, flexible, and collaborative features
  • Customized solutions for your unique needs

Get in touch with us with your requirements for call center customer support services!

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Flatworld Solutions Address

USA

Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Flatworld Mortgage Solutions LLC

116 Village Blvd, Suite 220, Princeton, NJ 08540


135 Camino Dorado, Suite 7, Napa, CA 94588.

Our Customers

Key Differentiators

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