Are you struggling to provide your customers with personalized customer support? Outsourcing chat support services to us gives you ample time to concentrate on your core activities. We enable you to save marketing costs, increase sales and conversions, and build a long-term relationship with your customers.

Being a leading live chat outsourcing company in India, we offer cost-effective online customer support chat services. We have a clientele of 18,000+ companies across timelines. Our comprehensive support provides personalized customer service for various technical as well as non-technical products and services.

What is Live Chat Support?

Customer support chat service is one of the best ways to offer personalized customer support. It is an effective two-way communication system that can be utilized as an interactive customer support tool. Live chat is an effective marketing aid that converts browsers into buyers.

In comparison with live phone support, live chat support is more affordable. At O2I, we specialize in providing the best-in-class video chat customer services at cost-effective prices.

How does Offshore Live Chat Support Work?

Online chat support is pre-configured and easy to install. It does not require any additional modules or add-ons. It uses functionalities available in any modern browser by default. When a visitor requires assistance of any kind, they simply just click on the "click-to-chat" button on your website. This will initiate a live chat session with customer care executives who can provide real-time answers to customer queries. They can also cross-sell and up-sell your products and services in the process.

Why Provide Live Chat Support Services?

Choosing to install live chat support services on your website can give you several benefits -

• Helping customers complete orders through text chat
• Real-time assistance in page-pushing capabilities for website visitors
• Effective closing of e-commerce sales by assisting customers in checking out the contents of their shopping cart
• Opportunity for instant sales through cross-selling of products
• Increasing customer loyalty by providing answers to customer queries in real-time
• Ability to collect real-time data about your website traffic, visitor information, and navigational path

Call Center Software We Use

Which Industries Can Benefit from Live Chat Support?

We offer technical and non-technical live chat support for clients in the following industries -

Other Services You Can Benefit From

What Makes O2I's Live Chat Support Services Different?

We are a premier live chat outsourcing company. The benefits of partnering with us include -

• Provision of cost-effective pricing - You can save up to 45% with our reasonable price structures tailor-made for single-operator and multi-operator accounts. We also provide discounts for small and medium-sized online businesses with chat support requirements.
• Information Security - We are an ISO 27001:2013 ISMS certified chat support company and we ensure that all your confidential data is safe with us.
• Easy to customize chat support - We allow you to customize the visual aspects of the chat window on the visitor's side and give your website a unique edge.
• Secure and reliable services - O2I provides secure 256-bit SSL encrypted connections for all online chat services. This ensures data security and prevents any unauthorized access to chat conversations.
• Multilingual Chat Support - We offer chat services in multiple languages to make the customer comfortable while conversing.
• Experienced chat support executives - Our experienced executives are prompt in answering live chat requests and are capable of handling multiple chat requests simultaneously. We also provide Microsoft Certified Engineers for technical chat support.
• Single Point of Contact - We assign a dedicated project manager to keep you updated about the project status.
• Real-time website monitoring and traffic analysis - Subscribing to O2I's online chat support solutions enable you to get access to details about your website visitors. You get to see real-time monitoring results in the Live Chat Operator Console.

Client Success Story

Outsource Chat Support Services to Outsource2india

Outsource2india has been a leading provider of chat support outsourcing services in India. We believe in total transparency and allow our customers to make informed business decisions. Calculate your call centre staffing and budget before taking the plunge! Gain higher conversion rates and increase your online sales with our customized chat support services.

Contact us today for reliable, cost-effective, and efficient chat support services!