Up-selling and Cross-selling Services

Up-selling and cross-selling your services/products to existing customers are extremely important for any organization to sell more and derive more profits. Does your organization have several customers to whom you can up-sell and cross-sell your services? We at Outsource2india can effectively up-sell and cross-sell your services or products to your existing customers.

Outsource up-selling and cross-selling services to O2I and spend your valuable time on your core competencies while we get more business for you from your existing customers. O2I has years of experience in the field of offshore up-selling and cross-selling and has helped several global organizations to successfully market their services/products to their existing customers and increase their bottom line.

Outsource2india's Up-selling Services

Up-selling call center services are when you draw a customer's attention to a service/product of greater quality and sometimes even a higher cost. For instance, you can tell the customer that "Did you notice that you can get the same product with some extra features for just $85 more?" Such cross definition selling offers are usually made in a pleasant tone and never forced on the customer. Up-selling call center services are just a way to inform the customer of better products/services.

• B2B and B2C Up-selling Services

  We have a team of call center executives who have been trained to convince customers to upgrade to a more enhanced version of the service/product or offer additional features and warranties to their purchase. Our team can help your business to improve sales and generate better revenues with our up-selling services.

Outsource2india's Cross-selling Services

The process of cross-selling call center services is similar to the inbound telemarketing technique that is used to notify customers of any related product/service that comes with the main product or service that the customer is primarily interested in. For example, a customer who has bought a computer printer from your organization might want to buy extra cartridges or paper.

In such cases, if you inform your customers about the additional services that you provide they will continue to buy your products/services and remain dedicated to your organization. At O2I, we have trained customer support professionals who are skilled in cross-selling services to customers.

• B2B and B2C Cross-selling Services

  We have a trained team of contact center agents who have excellent communication skills and convincing capabilities who can convince the customer to buy related products/services which will be used along with the original product the customer is buying.

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What are the Benefits of Outsourcing Up-selling Services and Cross-selling Services to O2I?

Having been in the call center industry for almost two decades now, we have gained enough experience to understand the exact requirements of the client and provide the services accordingly. Some of the reasons for you to choose us include -

• By outsourcing cross/up-selling services you have the advantage of eliminating your intermediate supply chain management
• Outsourcing helps you save on your resources. You can utilize these resources for other productive work
• By offering services that benefit your customers, you will be in their good books. Your customers will start to trust you and buy more of your services/products
• Outsource2india has a team of well trained and dedicated professionals who are adept at cross-selling and up-selling
• Outsource2india has the most updated technology and infrastructure. We also have a solid backup support to tide through emergencies
• We follow strict audit standards. We also make sure that our customer support executives adhere to the call center metrics that we follow
• We are an ISO/IEC 27001:2013 Information Security Management System (ISMS) certified organization hence you rest assured that all the data is completely safe
• We provide our clients with high-quality offshore cross-selling and up-selling services at highly affordable prices
• We assign a project manager to each client who will be a single point of contact and will keep you updated with the project status regularly
• We have access to the best infrastructure including world-class office spaces, the latest tools and technologies, and uninterrupted network connections

Client Success Stories

Outsource2india - Your Ideal Online Up-selling and Cross-selling Services Partner

Outsource2india is a pioneer in providing quality up-selling and cross-selling services in India. Our call center executives will track the buying patterns of your customers and then devise a strategy to effectively up-sell and cross-sell your services to your customers. Our team is specifically trained to up-sell and cross-sell products/services that would actually meet the needs of your customers and make them happy.

The up-selling and cross-selling professionals at O2I have access to fully automated call desks with multi-line dialing and leased fiber optic circuits which provide a minimal latency of 350-400 milliseconds. When you choose O2I as your online up-selling and cross-selling partner you can be sure of professional services.

Start offshoring up-selling and cross-selling call center services today. We believe in total transparency and allow our customers to make informed business decisions. Get in touch with us today!

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