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Up-selling and cross selling your services/products to existing customers are extremely important for any organization to sell more and derive more profits. Does your organization have several customers to whom you can up-sell and cross-sell your services? We at Outsource2india can effectively up-sell and cross-sell your services or products to your existing customers.
Outsource up-selling and cross-selling services to O2I and spend your valuable time on your core competencies while we get more business for you from your existing customers. O2I has years of experience in the field of offshore up-selling and cross-selling and has helped several global organizations to successfully market their services/products to their existing customers and increase their bottom line.
Make the most of your existing customers by outsourcing up-selling and cross-selling services to Outsource2india.
Up-selling call center services are when you draw a customer's attention to a service/product of greater quality and sometimes even a higher cost. For instance, you can tell the customer that "Did you notice that you can get the same product with some extra features for just $85 more?" Such cross definition selling offers are usually made in a pleasant tone and never forced on the customer. Up-selling call center services is just a way to inform the customer of better products/services.
At Outsource2india, we have experienced call center professionals who are trained in the art of up-selling services to customers. Outsource to O2I and stay assured about an increase in revenue from up-selling your services/products to existing customers.
The process of cross-selling call center services is similar to the inbound telemarketing technique that is used to notify customers of any related product/service that comes with the main product or service that the customer is primarily interested in. For example, a customer who has bought a computer printer from your organization might want to buy extra cartridges or paper.
In such cases, if you inform your customers about the additional services that you provide they will continue to buy your products/services and remain dedicated to your organization. At O2I, we have trained customer support professionals who are skilled in cross-selling services to customers.
At Outsource2india, our call centre executives will track the buying patterns of your customers and then devise a strategy to effectively up-sell and cross-sell your services to your customers. Our team is specifically trained to up-sell and cross-sell products/services that would actually meet the needs of your customers and make them happy.
The up-selling and cross-selling professionals at O2I are provided access to fully automated call desks having multi-line dialing and as less as 350-400 milliseconds latency with leased fiber optic circuits. When you choose O2I as your online up-selling and cross-selling partner you can be sure of professional services.
Outsource2india provides various advantages to customers who outsource cross-selling call center services and up-selling services:
Start offshoring up-selling and cross-selling call center services today. We believe in total transparency, and allow our customers to make informed business decisions. Calculate your call center staffing and budget before taking the plunge!