Are you looking for trained IT professionals who can provide remote technical support and assist you with after-sales customer service? Then, remote IT support services are what you need! By converting Voice of the Customer (VoC) inputs into Critical-to-Quality (CTQ) support outcomes, our remote IT support services facilitate adaptive service delivery and quantifiable problem prevention.
We specialize in providing 24/7 remote IT support services to businesses worldwide. Our skilled call center executives have extensive knowledge of operating systems, databases, application programming, security, and networking. They troubleshoot your problems through remote assistance and help you deliver uninterrupted services to your customers. We also provide pre-installation support or user training and educate your customers about the features and benefits of your offerings.
Remote Tech Support Services We Offer
To guarantee constant service quality and lower resolution variance, all service procedures are carried out according to established, standardized workflows that have been confirmed by Lean Six Sigma. Some of the key technical support services we offer include -
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Setup and Installation
- Microsoft DHS/DHCP Server and Configuration
- Server Migration and Group Policy Configuration
- Desktop Application Software
- Desktop and Laptop
- Printer and Peripherals
- Microsoft Windows/Exchange Server, AD Domain Environment, SBS
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Incident-based Support
- Microsoft Exchange Server
- Microsoft Windows Server
- Microsoft Small Business Server
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Managed Services
- Help Desk Services
- Server Deployment
- Server Support
- DBA Support Services
- Disaster Recovery Services
- Remote Backup Management
- IT Asset Management and Software Distribution
- Break Fix Support
- Proactive Management
- Consulting
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Managed Monitoring Support
- Server Monitoring
- Network Monitoring
- Event Log Monitoring
- Website Monitoring
- Online Connectivity Issues
- Virus Removal Support
- Slow or Sluggish System
- Boot Up Issues
- Erratic System Behavior
- System Formatting
- Spyware/Adware/Malware Removal
- Browser Connection Issues
- Data Retrieval Issues
- Performance Tuning
Call Center Software We Use
Industries We Cater To
Consumer's experience with a service or product determines an industry's growth. Keeping this as our post-sale IT support service motto, our contact center executives help you achieve better customer engagement. The various industries we cater to include, but not limited to -
Retail
Broadcasting
Online Printing
Real Estate
Software/IT/ITES
Food
Healthcare
Manufacturing
E-Commerce
Finance
Our Call Center Portfolio
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Outsource2india presents one-of-its-kind and user friendly FREE Online Call Center Staffing Calculator. We have tried to make this calculator, concise, easy-to-use, and informative. It helps you calculate your call center outsourcing cost with least possible inputs. Hope this Call Center Staffing Calculator met your requirements and gave you an efficient experience and result. In case you need more information about our Call Center Staffing Calculator, please refer to our user guide
What Makes Us the Preferred Remote IT Support Company?
Being in the IT support industry for 27 years now, we provide quick and reliable support to businesses worldwide. Some of the key reasons for you to outsource remote IT support services to us are -
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State-of-the-art Infrastructure
Our infrastructure supports low-defect, high-availability environments in order to provide standardized IT support in line with Lean Six Sigma stability standards.
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High Quality
The (Define, Measure, Analyze, Improve, and Control) DMAIC lifecycle's control-phase procedures ensure statistical defect reduction and repeatability in quality outcomes.
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Multilingual IT Support
We hire highly qualified and skilled remote IT support executives who are well-versed in multiple languages. To provide seamless support in a language you are comfortable in.
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24/7 Availability
We make sure that our reaction windows directly support uptime pledges and customer-defined value by structuring our 24/7 availability around VoC-prioritized CTQs.
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Experienced Team
We have a cumulative experience of 27 years in the remote IT support service domain. Our IT support executives exceed 200 in capacity. Our trained teams use a knowledge-transfer model that has been thoroughly documented. Previously, using consistent escalation handoffs, a similar remote support engagement improved client retention by 45.28%.
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Flexible Pricing Options
With us, you have the liberty to choose the pricing model. Those are based on factors such as the complexity of the issue resolved, call duration, number of calls, etc. We also customize our after-sales support service's pricing based on your niche needs.
Additional Services You Can Benefit From
Call Center Technical Support Services
Get 24/7 technical assistance for your call center to resolve glitches and deliver uninterrupted services.
Chat Support Services
Provide prompt and efficient responses to your customers with round-the-clock chat support services
Email Support Services
Respond to your customers' email queries and minimize voice support with email support services.
Video Chat Services
Connect with your customers better and provide unwavering support with our customized video chat support.
Customer Success Stories
Outsource2india Provided Product Support Services to a Leading Network Security Company
O2I provided product support services to a leading network security company, which significantly helped reduce their cost of operation.
Read moreOutsource Remote IT Support Services to Mitigate Risks and Deliver Value
Testimonials
I am proud to personally recommend the services of Outsource2india Solutions to organization seeking a top-notch partner who can quickly and efficiently, deploy effective outbound communication campaigns.
Excerpt from a recommendation letter, Operations Specialist,
Scientific Innovations Company based in Korea More Testimonials »Today, an increasing number of Independent Software Vendors (ISVs) and manufacturers are outsourcing remote IT support services to skilled partners like us. Whether you are looking for remote PC repair or want to outsource online tech support services, we will customize a solution to suit your specific requirements. When you outsource remote tech support services to us, your customers can -
- Leverage timely online support (through chats or e-mail)
- Access self-support websites and portals to troubleshoot issues
- Ask for service technicians to be dispatched
- Get Level 3 support - where the calls are routed back to the ISV or Original Equipment Manufacturer (OEM)
Together, we can determine how our IT support models aligned with Lean Six Sigma may improve customer satisfaction and shorten issue cycle times. Make an appointment for a service audit now.
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Services
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O2I delivered exceptional appointment setting services for a leading US-based franchisee consultant resulting to boost online contacts and conversions
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Outsource2india Delivered CCTV Surveillance Services to an Aluminum Recycling Company in the US
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Outsource2india Delivered Virtual Assistant Services to an Autism Therapy Provider
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Outsource2india’s Effective Lead Generation Services Created Tremendous Business Impact
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Provided Lead Generation Services to Company in the Medical Insurance Sector
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Outsource2india Assisted a Successful Health Supplement Providing Company with Enhanced Customer Support Solutions
Call Center Services in Philippines Hire Talented & Friendly Agents for your Call Center Read More