Are you looking for trained IT professionals who can provide remote technical support and assist you with after-sales customer service? Then, remote IT support services are what you need! By converting Voice of the Customer (VoC) inputs into Critical-to-Quality (CTQ) support outcomes, our remote IT support services facilitate adaptive service delivery and quantifiable problem prevention.

We specialize in providing 24/7 remote IT support services to businesses worldwide. Our skilled call center executives have extensive knowledge of operating systems, databases, application programming, security, and networking. They troubleshoot your problems through remote assistance and help you deliver uninterrupted services to your customers. We also provide pre-installation support or user training and educate your customers about the features and benefits of your offerings.

Remote Tech Support Services We Offer

To guarantee constant service quality and lower resolution variance, all service procedures are carried out according to established, standardized workflows that have been confirmed by Lean Six Sigma. Some of the key technical support services we offer include -

1. Setup and Installation

   
   • Microsoft DHS/DHCP Server and Configuration
   • Server Migration and Group Policy Configuration
   • Desktop Application Software
   • Desktop and Laptop
   • Printer and Peripherals
   • Microsoft Windows/Exchange Server, AD Domain Environment, SBS

2. Incident-based Support

   
   • Microsoft Exchange Server
   • Microsoft Windows Server
   • Microsoft Small Business Server

3. Managed Services

   
   • Help Desk Services
   • Server Deployment
   • Server Support
   • DBA Support Services
   • Disaster Recovery Services
   • Remote Backup Management
   • IT Asset Management and Software Distribution
   • Break Fix Support
   • Proactive Management
   • Consulting

4. Managed Monitoring Support

   
   • Server Monitoring
   • Network Monitoring
   • Event Log Monitoring
   • Website Monitoring
   • Online Connectivity Issues
   • Virus Removal Support
   • Slow or Sluggish System
   • Boot Up Issues
   • Erratic System Behavior
   • System Formatting
   • Spyware/Adware/Malware Removal
   • Browser Connection Issues
   • Data Retrieval Issues
   • Performance Tuning

Call Center Software We Use

Industries We Cater To

Consumer's experience with a service or product determines an industry's growth. Keeping this as our post-sale IT support service motto, our contact center executives help you achieve better customer engagement. The various industries we cater to include, but not limited to -

Our Call Center Portfolio

What Makes Us the Preferred Remote IT Support Company?

Being in the IT support industry for 27 years now, we provide quick and reliable support to businesses worldwide. Some of the key reasons for you to outsource remote IT support services to us are -

1. State-of-the-art Infrastructure

   Our infrastructure supports low-defect, high-availability environments in order to provide standardized IT support in line with Lean Six Sigma stability standards.

2. High Quality

   The (Define, Measure, Analyze, Improve, and Control) DMAIC lifecycle's control-phase procedures ensure statistical defect reduction and repeatability in quality outcomes.

3. Multilingual IT Support

   We hire highly qualified and skilled remote IT support executives who are well-versed in multiple languages. To provide seamless support in a language you are comfortable in.

4. 24/7 Availability

   We make sure that our reaction windows directly support uptime pledges and customer-defined value by structuring our 24/7 availability around VoC-prioritized CTQs.

5. Experienced Team

   We have a cumulative experience of 27 years in the remote IT support service domain. Our IT support executives exceed 200 in capacity. Our trained teams use a knowledge-transfer model that has been thoroughly documented. Previously, using consistent escalation handoffs, a similar remote support engagement improved client retention by 45.28%.

6. Flexible Pricing Options

   With us, you have the liberty to choose the pricing model. Those are based on factors such as the complexity of the issue resolved, call duration, number of calls, etc. We also customize our after-sales support service's pricing based on your niche needs.

Additional Services You Can Benefit From

Customer Success Stories

Outsource Remote IT Support Services to Mitigate Risks and Deliver Value

Today, an increasing number of Independent Software Vendors (ISVs) and manufacturers are outsourcing remote IT support services to skilled partners like us. Whether you are looking for remote PC repair or want to outsource online tech support services, we will customize a solution to suit your specific requirements. When you outsource remote tech support services to us, your customers can -

• Leverage timely online support (through chats or e-mail)
• Access self-support websites and portals to troubleshoot issues
• Ask for service technicians to be dispatched
• Get Level 3 support - where the calls are routed back to the ISV or Original Equipment Manufacturer (OEM)

Together, we can determine how our IT support models aligned with Lean Six Sigma may improve customer satisfaction and shorten issue cycle times. Make an appointment for a service audit now.