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Outsource Remote IT Support Services

Remote IT Support Services

Are you looking for trained professionals who can give you instant IT solutions and after-sales technical support in a cost-effective way? Then, remote IT support is what you need! You should not only work on the demands of your customers, but also know what they will need in the future. With effective after-sales technical support via multiple communication channels such as voice, emails and live chat, we can assist you with our remote support service. This will allow you to decide the levels of engagement you want with your customers and understand their pain points.

Outsource2india specializes in providing 24/7 remote IT support services in India. At O2I, we skilled call center executives with extensive knowledge of operating systems, databases, application programming, security, and networking. They troubleshoot your problems through remote assistance and help with cross-selling and up-selling your products and services.

Remote Technical Support Services We Offer

Our call center executives provide a series of remote support services to suit the varying needs of your customer. The key technical support services we offer include -

  1. Setup and Install

    • Microsoft DHS/DHCP Server and Configuration
    • Server Migration and Group Policy Configuration
    • Desktop Application Software
    • Desktop and Laptop
    • Printer and Peripherals
    • Microsoft Windows/Exchange Server, AD Domain Environment, SBS
  2. Incident-based Support

    • Microsoft Exchange Server
    • Microsoft Windows Server
    • Microsoft Small Business Server
  3. Managed Services

    • Help Desk Services
    • Server Deployment
    • Server Support
    • DBA Support Services
    • Disaster Recovery Services
    • Remote Backup Management
    • IT Asset Management and Software Distribution
    • Break Fix Support
    • Proactive Management
    • Consulting
  4. Managed Monitoring Support

    • Server Monitoring
    • Network Monitoring
    • Event Log Monitoring
    • Website Monitoring
    • Online Connectivity Issues
    • Virus Removal Support
    • Slow or Sluggish System
    • Boot Up Issues
    • Erratic System Behavior
    • System Formatting
    • Spyware/Adware/Malware Removal
    • Browser Connection Issues
    • Data Retrieval Issues
    • Performance Tuning

Why Offshore Remote Technical Support (both Level 1 and Level 2 support) to O2I?

When you outsource remote tech support services to us, your customers can -

  • Get remote IT support over the phone
  • Access online support (through chats or e-mail)
  • Access a self-support web site to troubleshoot issues
  • Ask for service technicians to be dispatched
  • Get access to Level 3 support - these calls are routed back to the ISV or Original Equipment Manufacturer (OEM)

Our dedicated team helps quickly resolve any customer issues. In case the customer's call requires Level 3 support such as debugging and advanced technical support, it can be escalated back to you. We provide remote support to your end customers and act as an internal remote helpdesk for your employees. Whether you are looking for remote PC repair or want to outsource online tech support services, we will customize a solution to suit your specific requirements.

Industries We Cater To

Consumer's experience with a service or product determines an industry's growth. Keeping this as our post-sale IT support service motto, our contact center executives help you achieve better customer engagement. The various industries we cater to include, but not limited to -

RetailRetail
BroadcastingBroadcasting
Online PrintingOnline Printing
Real EstateReal Estate
Software/IT/ITESSoftware/IT/ITES
FoodFood
HealthcareHealthcare
ManufacturingManufacturing
E-CommerceE-Commerce
FinanceFinance

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Why Choose O2I to Outsource Remote IT Support Services?

We are in the IT support industry for almost two decades now. We have gained enough experience to cater to your various remote IT support requirements. Some of the key reasons for you to choose us are -

  1. Flexible Pricing Options

    With us, you have the liberty to choose the pricing model. Those are based on factors such as the complexity of issue resolved, call duration, number of calls, etc. We also customize our after-sales support service's pricing based on your niche needs.

  2. State-of-the-art Infrastructure

    At O2I, our call center representatives have access to state-of-the-art infrastructure in the form of world-class office spaces, uninterrupted network facilities, and the best-in-class call center tools and technologies.

  3. High Quality

    Outsource2india is an ISO-certified organization and you can be assured of receiving high-quality remote IT support services and get the client's IT issues resolved within a quick time.

  4. Multilingual IT Support

    We have employed remote IT support executives who are well-versed in multiple languages. It helps us convey vital information in the language your customer is comfortable with and provide seamless user experience.

  5. 24/7 Availability

    Our team of call center executives is available 24/7. You can be certain that our representative will always be available for calls during your work hours, irrespective of the difference in the time zone.

  6. Experienced Team

    We have a cumulative experience of 20 plus years in the remote IT support service domain. Our IT support executives exceed 200 in capacity. Furthermore, our combined management experience exceeds 100+ man-years. So, when you outsource your requirements to us, you will get access to our highly talented and experienced call center executives who can quickly resolve any issues.

  7. Boost Revenues

    Outsourcing remote IT support services to O2I will boost your organization's employee productivity and increase revenues by cross-selling and up-selling other products or services.

  8. Ease of scalability

    At O2I, we have the required resource capability and wherewithal, both in terms of expertise and infrastructure. You can rely on us to manage any surge in your business demands so that you pay only for the services rendered.

Customer Success Story

O2I Provided Product Support for Network Security Company

Outsource2india Provided Product Support Services to a Leading Network Security Company
O2I provided product support services to a leading network security company, which significantly helped reduce their cost of operation
Read the case study

Outsource Online Tech Support to Outsource2india

Testimonials

I am proud to personally recommend the services of Outsource2india Solutions to organization seeking a top-notch partner who can quickly and efficiently, deploy effective outbound communication campaigns.

Excerpt from a recommendation letter, Operations Specialist,
Scientific Innovations Company based in Korea
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Outsource2india has been a pioneer in providing high-quality remote IT support services and a series of other call center services to its global clientele. Businesses understand how important it is to address customer concerns quickly. Today, an increasing number of Independent Software Vendors (ISVs) and manufacturers are outsourcing remote IT support services to skilled partners.

At Outsource2india, we not only troubleshoot problems through remote IT assistance, but help overcome the biggest obstacles of time, scalability, waste, and revenue generation. We also assist to cross-sell your products and services.

Get in touch with us today for reliable, efficient, and cost-effective offshore remote IT support services.

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