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Remote IT Support Services

Remote IT Support Services

Resolve technical issues and provide uninterrupted customer service with our remote IT support services

Are you looking for trained IT professionals who can provide remote technical support and assist you with after-sales customer service? Then, remote IT support services are what you need! We provide customized services that help you work on the demands of your customers and forecast their future needs. Our agents deliver effective technical support via multiple communication channels such as voice, emails, and live chat.

We specialize in providing 24/7 remote IT support services to businesses worldwide. Our skilled call center executives have extensive knowledge of operating systems, databases, application programming, security, and networking. They troubleshoot your problems through remote assistance and help you deliver uninterrupted services to your customers. We also provide pre-installation support or user training and educate your customers about the features and benefits of your offerings.

Remote Tech Support Services We Offer

As a reputed remote IT support company, we ensure all our call center executives are equipped to provide quick, efficient, and consistent remote support services to suit the varying needs of our clients. Some of the key technical support services we offer include -

  1. Setup and Install

    Setup and Install
    • Microsoft DHS/DHCP Server and Configuration
    • Server Migration and Group Policy Configuration
    • Desktop Application Software
    • Desktop and Laptop
    • Printer and Peripherals
    • Microsoft Windows/Exchange Server, AD Domain Environment, SBS
  2. Incident-based Support

    Incident-based Support
    • Microsoft Exchange Server
    • Microsoft Windows Server
    • Microsoft Small Business Server
  3. Managed Services

    Managed Services
    • Help Desk Services
    • Server Deployment
    • Server Support
    • DBA Support Services
    • Disaster Recovery Services
    • Remote Backup Management
    • IT Asset Management and Software Distribution
    • Break Fix Support
    • Proactive Management
    • Consulting
  4. Managed Monitoring Support

    Managed Monitoring Support
    • Server Monitoring
    • Network Monitoring
    • Event Log Monitoring
    • Website Monitoring
    • Online Connectivity Issues
    • Virus Removal Support
    • Slow or Sluggish System
    • Boot Up Issues
    • Erratic System Behavior
    • System Formatting
    • Spyware/Adware/Malware Removal
    • Browser Connection Issues
    • Data Retrieval Issues
    • Performance Tuning

Call Center Software We Use

HubSpot Bitrix24 Talkdesk Five9 Zendesk Dixa salesforce LiveAgent Avaya

Industries We Cater To

Consumer's experience with a service or product determines an industry's growth. Keeping this as our post-sale IT support service motto, our contact center executives help you achieve better customer engagement. The various industries we cater to include, but not limited to -

RetailRetail
BroadcastingBroadcasting
Online PrintingOnline Printing
Real EstateReal Estate
Software/IT/ITESSoftware/IT/ITES
FoodFood
HealthcareHealthcare
ManufacturingManufacturing
E-CommerceE-Commerce
FinanceFinance

Our Call Center Portfolio

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Outsource2india presents one-of-its-kind and user friendly FREE Online Call Center Staffing Calculator. We have tried to make this calculator, concise, easy-to-use, and informative. It helps you calculate your call center outsourcing cost with least possible inputs. Hope this Call Center Staffing Calculator met your requirements and gave you an efficient experience and result. In case you need more information about our Call Center Staffing Calculator, please refer to our user guideUser Guide

What Makes Us the Preferred Remote IT Support Company?

Being in the IT support industry for 24 years now, we provide quick and reliable support to businesses worldwide. Some of the key reasons for you to outsource remote IT support services to us are -

  1. State-of-the-art Infrastructure

    Our call center representatives have access to state-of-the-art infrastructure in the form of world-class office spaces, uninterrupted network facilities, and the best-in-class call center tools and technologies.

  2. High Quality

    We are an ISO-certified organization with stringent quality control measures in place to ensure you receive timely support and resolve your IT issues on time.

  3. Multilingual IT Support

    We hire highly qualified and skilled remote IT support executives who are well-versed in multiple languages. To provide seamless support in a language you are comfortable in.

  4. 24/7 Availability

    Our team of call center executives is available 24/7. This ensures you get the necessary IT support on time, irrespective of time zone differences.

  5. Experienced Team

    We have a cumulative experience of 24 years in the remote IT support service domain. Our IT support executives exceed 200 in capacity. Furthermore, our combined management experience exceeds 100+ man-years. So, when you outsource your requirements to us, you will get access to our highly talented and experienced call center executives who can quickly resolve any issues.

  6. Flexible Pricing Options

    With us, you have the liberty to choose the pricing model. Those are based on factors such as the complexity of the issue resolved, call duration, number of calls, etc. We also customize our after-sales support service's pricing based on your niche needs.

Additional Services You Can Benefit From

Call Center Technical Support Services

Get 24/7 technical assistance for your call center to resolve glitches and deliver uninterrupted services.

Chat Support Services

Provide prompt and efficient responses to your customers with round-the-clock chat support services.

Email Support Services

Respond to your customers' email queries and minimize voice support with email support services.

Video Chat Services

Connect with your customers better and provide unwavering support with our customized video chat support.

Customer Success Stories

O2I Provided Product Support for Network Security Company

Outsource2india Provided Product Support Services to a Leading Network Security Company

O2I provided product support services to a leading network security company, which significantly helped reduce their cost of operation.

Read more

Outsource Remote IT Support Services to Mitigate Risks and Deliver Value

Testimonials

I am proud to personally recommend the services of Outsource2india Solutions to organization seeking a top-notch partner who can quickly and efficiently, deploy effective outbound communication campaigns.

Excerpt from a recommendation letter, Operations Specialist,
Scientific Innovations Company based in Korea
More Testimonials »

Today, an increasing number of Independent Software Vendors (ISVs) and manufacturers are outsourcing remote IT support services to skilled partners like us. Whether you are looking for remote PC repair or want to outsource online tech support services, we will customize a solution to suit your specific requirements. When you outsource remote tech support services to us, your customers can -

  • Leverage timely online support (through chats or e-mail)
  • Access self-support websites and portals to troubleshoot issues
  • Ask for service technicians to be dispatched
  • Get Level 3 support - where the calls are routed back to the ISV or Original Equipment Manufacturer (OEM)

Get in touch with us for quick, reliable, and efficient remote IT support services.

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Flatworld Solutions Address

USA

Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Flatworld Mortgage Solutions LLC

116 Village Blvd, Suite 220, Princeton, NJ 08540


135 Camino Dorado, Suite 7, Napa, CA 94588.

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