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Outsource Remote IT Support Services

When customers make a decision to buy products or services, they don't just look at their features and benefits. They also consider the after-sales technical support that is available to help resolve issues that may arise in the future. A customer buying computer software, for instance, will want assurance that help is available in case the product doesn't work optimally. Customers may also need technical support during their warranty periods.

Businesses understand how important it is to address customer concerns quickly. Today, an increasing number of Independent Software Vendors (ISVs) and manufacturers are outsourcing remote support services to skilled partners. An expert like Outsource2india not only troubleshoots problems through remote assistance, it also helps generate leads and can help you cross-sell products and services.

Outsource2india's technical support services

We offer a diverse range of offshore remote support services to suit varied customer needs. These include services to:

Troubleshoot internet service problems
Resolve computer hardware problems
Provide assistance for software problems
Give warranty or post-warranty support
Provide corporate helpdesk support

We can provide remote support to both your end customers as well as act as an internal remote helpdesk for your employees. Whether you are looking for remote PC repair or want to outsource online tech support services, we can customize a solution to suit your specific requirements.

Offshore remote technical support to us and get both Level 1 and Level 2 support

When you outsource remote tech support services to us, your customers can:

Get remote IT support over the phone
Access online support (through chats or e-mail)
Access a self-support web site to troubleshoot issues
Ask for service technicians to be dispatched
Get access to Level 3 support – these calls are routed back to the ISV or Original Equipment Manufacturer (OEM)

Our dedicated team helps quickly resolve any customer issues. In case the customer's call requires Level 3 support such as debugging and advanced technical support, it can be escalated back to you.

Outsource remote technical support to us and reduce costs

When you outsource remote support to us, we help you:

Reduce costs without compromising on quality
Increase revenue through cross-selling/up-selling activities
Enhance employee productivity through our internal helpdesk function
Increase sales – generate leads and expand contact opportunities

Industries That We Serve

Retail
Software / IT / ITES
Broadcasting
Food
Online Printing
Healthcare
Real Estate

Outsource2india – your ideal partner for online tech support

When you outsource remote IT support, you can focus on building your core areas without compromising on customer service and support. In this way, you can utilize your own resources better. Outsourcing remote tech support also helps you keep your investments on infrastructure at a minimum. Adopting this strategy can help you survive in an increasingly challenging marketplace.