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Outsource Call Center Database Development & Management

Call Center Database Development and Management Services

Are you looking to enhance your marketing database by appending emails, validation, and verification of your existing lists, or by building a custom database? Then, database development and management services are what you need! It can help you update and match databases with potential clients 'details such as name, email, phone number, etc.

Outsource2india is a pioneer in providing accurate database development and management services which keep your database updated and cleaned. Our call center executives have the required skills and expertise to provide you with error-free database development and management services.

Call Center Database Development and Management Services We Offer

Our team of call center executives can build verified databases from trustworthy sources. We ensure that the databases they create are accurate and can help you in several ways. Some of the key services we offer include -

  1. Custom List Building

    Our call center representatives can create accurate lists which will include all the required details laid down by you. They include the specified fields and customize the list according to your business requirement within a quick turnaround time.

  2. Appending Emails

    Our database development and management experts can append emails to your existing client list or create a new list with the required client details. Be it emails of businesses or consumers; our team can help you append emails within a short time.

  3. Appending Data

    In some cases, the marketing database can have several entries but may have certain missing information such as phone number or email. Our team can provide you the missing details which will help in improving your marketing campaigns.

  4. Data Validation

    A marketing list has a shelf life too and the data may keep changing over the years. Our call center personnel will keep your database updated by validating the information and updating the old data. We have the required skills and expertise to provide you with both, manual and automatic validation services for your existing files.

  5. Data Cleansing

    If you are having trouble having consistent data in your existing database, we can help you standardize and clean it. Our data cleansing service will also assist in removing any type of spelling errors or typos.

  6. De-duplication of Entries

    Most of the marketing databases have a lot of duplicate entries which can hamper your marketing campaign. Our de-duplication services will remove all the duplicate entries and create efficient databases.

Our Call Center Database Development and Management Process

We believe in providing error-free database management services. We make this is possible by leveraging some of the latest tools and technologies along with a streamlined process. The key steps involved in our database management process include -

01

Contact the Client

In the first step, our call center executives contact the customer through a phone call, email, or chat from the existing database provided by you

02

Data Validation

While on the call with the customer, we validate all the given information such as name, address, phone number, email, etc.

03

De-duplication

Once the information is verified, we remove all the duplicate entries which may have crept into the database

04

Database Cleansing

In this step, we standardize the entire data set and present the information in a much more consistent manner

05

Final Delivery

Once the database has been thoroughly cleansed, we present the client with the final database with all the required details

Why Call Centers Choose O2I for Database Development and Management Services?

Having been in the call center industry for over two decades now, we have gained enough experience and expertise to cater to your various needs. You can avail the following benefits by outsourcing database development and management services to us -

  1. High Accuracy

    Our team of call center executives understands the importance of accuracy when it comes to your client information. We are an ISO-certified company and by outsourcing database management to us, you can be assured that each entry in the database will be checked multiple times for accuracy.

  2. Data Security

    We understand the importance of data security when it comes to handling your information. We only rely on secured cloud infrastructure to store your data. Thus, you can be rest assured that all your data is completely safe with us.

  3. Infrastructure

    At O2I, we have specialized software for our employees to assist them with their day-to-day activities. Our global delivery centers have fast internet connectivity. We are also set to achieve 100% redundancy in Data, Network, Power, and Internet.

  4. Affordable Pricing

    By choosing O2I for database development and management services, you get flexible pricing options. You can also customize the services based on factors such as call volume, project complexity, agent skillset, number of hours, etc.

  5. Enhanced Brand Reputation

    By outsourcing database development and management services to O2I, you will get error-free databases. This will help in enhancing your brand reputation in the industry.

  6. 24/7 Availability

    Our team of call center executives is available 24*/7. You can be certain that our representative will be always available for calls during your work hours, irrespective of your location.

  7. Secure Transfer of Files

    We understand the security of your client information, hence we use secure FTP servers to transfer files. A few times, we can also remotely access your system to work on the files for database management. All these files are compressed, encrypted, and password protected. Thus, you get the necessary security and save the transmission time.

  8. Experience and Expertise

    Our team consists of the most talented, skilled, and experienced call center executives. They are well trained to work on the latest tools and technologies such as Oracle, DB2, MS SQL, NoSQL, MySQL, PostgreSQL, Sybase, DataStax Enterprise Apache Cassandra, MongoDB, etc. With us, you will always get the best performing database.

Customer Success Story

Contact Database for Top Recruitement Firm

O2I Created Contact Database for a Top Recruitment Firm
Market research analysts at Outsource2india considered every factor listed out by the client to filter the market research data they came up with. We then created an up-to-date and accurate contact database of Healthcare IT companies for the client.
Read the case study

Outsource Call Center Database Development and Management Services to Outsource2india

Testimonials

We were very satisfied with the quality of service Outsource2india provided. They were able to meet our requests with great professionalism and flexibility.

Spokesperson,
Online health lessons company in Canada
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Outsource2india has been a leading provider of database development and management services in India and a series of other call center services to its global clientele. We follow established processes and use the latest contact center tools and technologies for highly effective database management services. Our services will improve your operational efficiencies and unleash the full potential of your database.

If you are looking for a reliable, accurate, efficient, and cost-effective outbound call center which can also act as a database development and management service provider, then look no further. Get in touch with us today for outsourcing call center database development and management services.

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