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Video Chat Customer Services

Video Chat Customer Services

Though the usage of vide chat customer service is very less right now, it is gaining tremendous amount of ground in the current year and is poised to be a force to reckon in the coming years. Some of the major e-commerce giants such as Amazon have already implemented the video chat feature for some of the regions across the globe. Video chat is proving to be one of the fastest and the most cost-effective ways to connect with your customers and provide them support.

It is always advisable to outsource video chat services to an experienced service provider to reap in the benefits. Outsource2india understands various trends in the market and provides the latest video chat customer services to clients around the world. Our cost-effective services have helped several clients provide personalized customer support to their clients and improve client relationships and generate better revenues.

Services We Offer

Video chat is one of the best ways to stay connected with your customers and build a great business relationship. It is predicted that more than 100 out of the top 500 largest businesses will start using video chat by 2018 to interact with their customers personally. Some of the key services we offer include:

  • Retail Video Chat Support
  • Technical Video Chat Support
  • Food and Beverage Industry Support
  • Real Estate Video Chat Services
  • Insurance Video Chat Support
  • Education Video Chat Services
  • Web Design Video Chat Support
  • Software/IT/ITES Video Chat Support
  • e-commerce Video Chat Support
  • Healthcare Video Chat Services
  • Broadcasting Video Chat Support
  • Technical App Video Chat Support
  • Online Printing and Publishing Video Chat Support
  • Financial Video Chat Support

Call Center Software We Use

HubSpot Bitrix24 Talkdesk Five9 Zendesk Dixa salesforce LiveAgent Avaya

Scenarios to Leverage Video Chat Customer Support

  1. Making Clients Understand Difficult Technical Concepts and Processes

    Technical video chat services are apt in cases where you want to explain incomprehensible technical concepts and processes to your clients belonging to the telecom, engineering, research, or graphics industry, but can't do that in person. Our technical video chat support employs technological sound chat agents who can explain concepts to your clients through a video and make them feel confident about your product.

  2. Providing On-field Support in Remote Locations

    With our on-field video chat support services, you no longer have to conduct expensive training sessions and incur overheads to send on-field experts to remote locations for troubleshooting. Our technically proficient chat support agents can troubleshoot live use cases and help you quickly solve an on-site problem without any extra operational costs or services downtime.

  3. Making Personalized Client Interactions

    There are instances where a client opts for a call center support service just to get a humane response and confidence that their problems /queries are important and will be dealt with utmost sincerity and urgency like in case of helpline numbers, healthcare, etc. Our customer video chat services provide a sincere, experienced, and friendly face which your clients can see and share their queries with, ensuring highest customer satisfaction rates.

Benefits of Having Live Video Chat for Your Business

Live video chat is gaining popularity with every passing day. The major driving factor for this popularity is the various benefits it offers. We have listed some of the benefits of using video live chat for your business here -

  • Reduces Costs

    Video chat software has proven that it saves both phone expenses and employee task times. It also reduces the overall call center costs by reducing the average interaction costs. With representatives spending less time on the phone, they can multi-task and improve the efficiency of the processes.

  • Provides Convenience to Clients

    The online video chat client support provides instant solutions and immediate help to any kind client problems. Wait times are very less and representatives can multi-task while serving a customer on live video chat.

  • Increases Sales

    It is a known fact that video chats have improved the number of sales. Customers are looking for someone who can guide them through the entire process of the sale at one go. The experience provided to the customer during this interaction can make or break the sale.

  • Helps to Stay Ahead in the Market

    Many businesses have still not opted to provide live video chat for their customers. To stay ahead in the competition, it is important that you provide video chat customer support to clients and build a good reputation for yourself. Video chat help companies which thrive on providing great client experience.

Our Call Center Portfolio

7 Reasons for You to Choose O2I for Video Chat Customer Service

Outsource2india has been providing quality call center services for over 20 years now. Our experience in this field has helped us gain knowledge of new and trending technologies and provide them to our clients. Some of the reasons for you to choose us include -

  1. Our video chat customer services are of high quality and come at cost-effective rates and customers can save up to 45% of their overhead costs
  2. We provide a 256-bit SSL encrypted connection for all kinds of live video chat support services
  3. Our video chat support representatives are highly trained to provide the best services and handle any client with ease
  4. We provide highly customized video chat client support services which can be changed according to the client's business needs
  5. We also provide one way video support services which allows the clients to not necessarily reveal their identity
  6. Our best-in-industry services help clients to build a great bond with their customers with human face conversations
  7. We have access to some of the best infrastructure and the latest tools and technologies to provide the required services

Planning to set up a call center,but not sure what it takes?


Outsource Video Chat Customer Support to Us

Outsource2india has been providing top-quality video chat client support services and a host of other call center services to clients around the world. Our cost-effective services help clients to save considerable amount of time and money and generate better revenues. We take keen interest in understanding your business and providing the best services as per the requirements. We have been in this industry for around two decades and have seen the industry grow and embrace newer technologies. Our team of video chat representatives undergoes rigorous call center training and can handle any kind of requests with ease.

If you are looking for a high-quality, efficient, and cost-effective video chat customer support service provider, then you have come to the right place. Get in touch with us or talk to one of our representatives and we will guide you through the entire process.

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