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Phone Answering Services

Phone Answering
Services

Seize every opportunity that surfaces, respond quickly, and enhance customer satisfaction with our phone answering services!

Are long waits annoying your customers before they reach your agents? Are you losing out on customers who call you after business hours? Then, the best step for your firm would be to outsource phone answering services to an experienced and skilled phone answering service provider like us.

We are a professional phone answering services company serving businesses worldwide. Several global customers have benefited from our live 24/7 answering services. Our experienced and qualified teams have the required skills to set up quick and efficient telephone answering services for any business. Leverage our technology-powered call answering services to stay ahead of your game.

24/7 Answering Services We Offer

Being a pioneer in providing the best quality call answering services to clients around the globe for over two decades, we strive to convert every challenge that presents itself into an opportunity to win your customers. Some of the key telephone answering services we offer include -

  1. IVR Greeting Services

    IVR Greeting Services

    Using the IVR technology, you can play a greeting to the caller as soon as the call connects. The automated greeting can convey the average wait time and other information that can be useful to the caller.

  2. Call Distribution Services

    Call Distribution Services

    Get accurate and error-free call distribution services and leverage the latest tools to deliver superior quality call distribution services. We distribute calls based on factors such as availability, sequentially, randomly, or priority.

  3. Call Recording Services

    Call Recording Services

    Our call recordings can help to train the agents, improve the phone answering processes, and raise the customer experience standards.

  4. Call Analytics

    Call Analytics

    Get weekly/monthly/quarterly call analytics for all your projects and make key business decisions to improve the overall operations and processes.

Call Center Software We Use

HubSpot Bitrix24 Talkdesk Five9 Zendesk Dixa salesforce LiveAgent Avaya

Our Call Center Portfolio

FTE Calculator

Call Center Staffing Calculator

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shift coverage
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average call count
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service type
Service Type
target country
Select target country
shift coverage
Shift Coverage
average call count
Average Call Count Per Week
average handling time
Average Handling Time (Min)
» Check the result below

Outsource2india presents one-of-its-kind and user friendly FREE Online Call Center Staffing Calculator. We have tried to make this calculator, concise, easy-to-use, and informative. It helps you calculate your call center outsourcing cost with least possible inputs. Hope this Call Center Staffing Calculator met your requirements and gave you an efficient experience and result. In case you need more information about our Call Center Staffing Calculator, please refer to our user guideUser Guide

What Makes Us the Preferred Telephone Answering Services Company?

Outsourcing phone answering services to us gives you access to a plethora of benefits. Some of the major factors for you to choose us are -

  • Data Security

    Being an ISMS-certified organization, you can rest assured that all the data you share with our company will be safe and secure at all times.

  • Superior Quality Services

    We are an ISO-certified firm. This ensures that all the business answering services delivered will be of the best quality and error-free.

  • World-class Infrastructure

    We know the importance of having the best infrastructure and having access to international standard office spaces along with the latest tools and software.

  • Highly Scalable Services

    We have the required bandwidth to scale up the team size and ramp up the phone answering service requirements as and when the client demands it.

  • Skilled Agents

    Our team comprises some of the most experienced and talented phone answering specialists who can cater to all your needs with ease.

  • Round the Clock Support

    Our teams including marketing, customer support, sales, and project management are available at all times to answer your queries via phone or email.

  • Flexible Pricing Options

    We help our customers with affordable and flexible pricing options which will suit their business requirements and budget perfectly.

Additional Services You Can Benefit From

Business Phone Answering Service

Give the right impression and capture every opportunity with our business phone answering services.

Virtual Phone Answering Service

Answer your customers from anywhere and at any time with our remote answering services.

Medical Phone Answering Service

Never let any health emergencies slip away with our quick and efficient answering services.

800 Answering Service

Give your customers the comfort of toll-free calling with our proficient 800 answering services.

Customer Success Stories

Case Study on Telemarketing Solutions to an Insurance Company

Telemarketing Services to a Leading Insurance Firm

A leading insurance firm was looking for a reliable and cost-effective telemarketing service provider. Our team helped the client with cost-effective services.

Read more
Case Study on Cold Calling Services to B2B Vendor

Cold Calling Services to a Leading B2B Vendor

A B2B vendor was looking for a reliable cold calling service providing company. Our team at O2I provided the client with services within a quick time.

Read more

Outsource Phone Answering Services to Capture Every Opportunity

Testimonials

Efforts from Outsource2india have been a major factor in our successful relationship. They help us doing verification calls and follow up with our customers on feedback calls.

CEO, Energy equipment and solutions in Kitchener,
Ontario, CA
More Testimonials »

Timely response and great communication is the key to delivering exceptional customer service. However, with the inception of smart and intelligent customer service options, templated scripts no longer create the impact you need. We embrace clever technology to provide flexible support and deliver exceptional customer service. With 23 years of industry experience, we have a team of super agents who empower you to -

  • Prevent long waits that annoy your customers
  • Attend to customers who call you after business hours
  • Seize every opportunity with ease

Give your business a strong brand presence, boost customer experience, and drive value with our live phone answering services. Get in touch with us now!

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Flatworld Solutions Address

INDIA

Flatworld Solutions Pvt. Ltd.

No.6, Banaswadi Main Road, Dodda Banaswadi, Bangalore - 560 043


#81, Survey No.11, Indraprastha, Gubbi Cross,
Kothanur P.O., Hennur Bagalur Main Road, Bangalore - 560 077


Corporate Court, #15, Infantry Road,
Bangalore - 560 001


Flatworld Mortgage Pvt. Ltd.

No.744, 15th Cross, 24th Main, J P Nagar 6th Phase,
Bangalore - 560 078

USA

Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Flatworld Mortgage LLC

116 Village Blvd, Suite 220, Princeton, NJ 08540


135 Camino Dorado, Suite 7, Napa, CA 94588.

PHILIPPINES

Aeon Towers, J.P. Laurel Avenue, Bajada,
Davao 8000


KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Our Customers

Key Differentiators

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