Do your customers have to wait for a long time before they reach your customer service agents? Are you losing out on customers who call you after business hours? Then, the best step for your firm would be to outsource phone answering services to an experienced and skilled phone answering service provider.

O2I is one of the world's leading providers of offshore phone answering services. Several global customers have benefited from our professional yet cost-effective live phone answering services. We have the required skills and experienced phone answering specialists who can cater to all your business requirements. We leverage the latest tools and technologies while delivering top-notch phone answering services.

Phone Answering Services We Offer

Outsource2india has been a pioneer in providing the best quality call answering services to clients around the globe for over two decades. We have the required skills and resources to understand each client's unique business needs and provide them with tailor-made services. Some of the key telephone answering services we offer include -

1. IVR Greeting Services

   

   Using the IVR technology, you can play a greeting to the caller as soon as the call connects. The automated greeting can convey the average wait time and other information that can be useful to the caller.

2. Call Distribution Services

   

   Our team can help you with accurate and error-free call distribution services. Calls can be distributed to different agents based on factors such as availability, sequentially, randomly, or priority. We leverage the latest tools and technologies while delivering superior quality call distribution services.

3. Call Recording Services

   

   We have the technology and skills to provide clients with call recording services for all customer calls. These call recordings can help to train the agents, improve the phone answering processes, and raising the customer experience standards.

4. Call Analytics

   

   Our team has the required skills and expertise to provide clients with weekly/monthly/quarterly call analytics for every project. Our reports can help clients to make key business decisions and improve the overall operations and processes.

Why use 24 hour answering services?

In this fast paced world, you could lose a formidable amount of business if you do not answer your phone calls in proper time. Your customers expect you to answer their calls immediately even if it is by an answering machine. You cannot force your customers to give you business only during your working hours. This way you might just lose your potential customers. This is where engaging the business answering services of an expert like Outsource2india can come to your aid.

Outsourcing live phone answering services to Outsource2india can help you to cater to your customers even beyond your working hours without having to keep your office open. At O2I, we have live answering service operators who are trained to handle your calls as if they were working for you from your premises. Your customers will not be able to know the difference and your organization will not lose another important call.

By investing in expert answering services outsourcing, you will soon see your bottom-line increasing. The cost that you would have to incur will not be even half of the increase in revenue that you will experience.

Call Center Software We Use

Our Call Center Portfolio

Why Choose O2I for Phone Answering Services?

Outsourcing phone answering services to Outsource2india can give you access to a plethora of benefits that you can take advantage of. Some of the major factors for you to choose us as your phone answering service providing company are listed here -

• Affordable Pricing Options

  We help our customers with affordable and flexible pricing options which will suit their business requirements and budget perfectly.

• Data Security

  Being an ISMS-certified organization, you can rest assured that all the data you share with our company will be safe and secure at all times.

• Superior Quality Services

  We are an ISO-certified firm. This ensures that all the business answering services delivered will be of the best quality and error-free.

• World-class Infrastructure

  We know the importance of having the best infrastructure and have access to international standard office spaces along with the latest tools and software.

• SPOC

  When you choose us as your phone answering service provider, we will assign a dedicated manager to you. This manager will be the SPOC for all your needs.

• Quick Turnaround Time

  Our team operates through several delivery locations across the globe. This enables us to deliver superior quality and professional answering services within a short turnaround time.

• Highly Scalable Services

  We have the required bandwidth to scale up the team size and ramp up the phone answering service requirements as and when the client demands it.

• Skilled Agents

  Our team comprises some of the most experienced and talented phone answering specialists who can cater to all your needs with ease.

• Round the Clock Support

  Our teams including marketing, customer support, sales, and project management are available at all times to answer your queries via phone or email.

Client Success Stories

Outsource Phone Answering Services to Outsource2india

Outsource2india is one of the leading providers of phone answering services in India and a gamut of other inbound call center services. We have some of the most experienced and skilled phone answering experts and agents who can cater to all your requirements with ease. We leverage the latest tools and technologies while delivering top-notch services to clients.

If you are on the lookout for a skilled and reliable phone answering service providing company, then you have come to the right place. Get in touch with us today!