Do your customers have to wait for a long time before they reach your customer service agents? Are you losing out on customers who call you after business hours? Then, the best step for your firm would be to outsource phone answering services to an experienced and skilled phone answering service provider.
O2I is one of the world's leading providers of offshore phone answering services. Several global customers have benefited from our professional yet cost-effective live phone answering services. We have the required skills and experienced phone answering specialists who can cater to all your business requirements. We leverage the latest tools and technologies while delivering top-notch phone answering services.
Outsource2india has been a pioneer in providing the best quality call answering services to clients around the globe for over two decades. We have the required skills and resources to understand each client's unique business needs and provide them with tailor-made services. Some of the key telephone answering services we offer include -
Using the IVR technology, you can play a greeting to the caller as soon as the call connects. The automated greeting can convey the average wait time and other information that can be useful to the caller.
Our team can help you with accurate and error-free call distribution services. Calls can be distributed to different agents based on factors such as availability, sequentially, randomly, or priority. We leverage the latest tools and technologies while delivering superior quality call distribution services.
We have the technology and skills to provide clients with call recording services for all customer calls. These call recordings can help to train the agents, improve the phone answering processes, and raising the customer experience standards.
Our team has the required skills and expertise to provide clients with weekly/monthly/quarterly call analytics for every project. Our reports can help clients to make key business decisions and improve the overall operations and processes.
In this fast paced world, you could lose a formidable amount of business if you do not answer your phone calls in proper time. Your customers expect you to answer their calls immediately even if it is by an answering machine. You cannot force your customers to give you business only during your working hours. This way you might just lose your potential customers. This is where engaging the business answering services of an expert like Outsource2india can come to your aid.
Outsourcing live phone answering services to Outsource2india can help you to cater to your customers even beyond your working hours without having to keep your office open. At O2I, we have live answering service operators who are trained to handle your calls as if they were working for you from your premises. Your customers will not be able to know the difference and your organization will not lose another important call.
By investing in expert answering services outsourcing, you will soon see your bottom-line increasing. The cost that you would have to incur will not be even half of the increase in revenue that you will experience.
Outsource2india presents one-of-its-kind and user friendly FREE Online Call Center Staffing Calculator. We have tried to make this calculator, concise, easy-to-use, and informative. It helps you calculate your call center outsourcing cost with least possible inputs. Hope this Call Center Staffing Calculator met your requirements and gave you an efficient experience and result. In case you need more information about our Call Center Staffing Calculator, please refer to our user guide
Outsourcing phone answering services to Outsource2india can give you access to a plethora of benefits that you can take advantage of. Some of the major factors for you to choose us as your phone answering service providing company are listed here -
We help our customers with affordable and flexible pricing options which will suit their business requirements and budget perfectly.
Being an ISMS-certified organization, you can rest assured that all the data you share with our company will be safe and secure at all times.
We are an ISO-certified firm. This ensures that all the business answering services delivered will be of the best quality and error-free.
We know the importance of having the best infrastructure and have access to international standard office spaces along with the latest tools and software.
When you choose us as your phone answering service provider, we will assign a dedicated manager to you. This manager will be the SPOC for all your needs.
Our team operates through several delivery locations across the globe. This enables us to deliver superior quality and professional answering services within a short turnaround time.
We have the required bandwidth to scale up the team size and ramp up the phone answering service requirements as and when the client demands it.
Our team comprises some of the most experienced and talented phone answering specialists who can cater to all your needs with ease.
Our teams including marketing, customer support, sales, and project management are available at all times to answer your queries via phone or email.
A leading insurance firm was looking for a reliable and cost-effective telemarketing service provider. Our team helped the client with cost-effective services.Read more
A B2B vendor was looking for a reliable cold calling service providing company. Our team at O2I provided the client with services within a quick time.Read more
Efforts from Outsource2india have been a major factor in our successful relationship. They help us doing verification calls and follow up with our customers on feedback calls.CEO, Energy equipment and solutions in Kitchener,
Outsource2india is one of the leading providers of phone answering services in India and a gamut of other inbound call center services. We have some of the most experienced and skilled phone answering experts and agents who can cater to all your requirements with ease. We leverage the latest tools and technologies while delivering top-notch services to clients.
If you are on the lookout for a skilled and reliable phone answering service providing company, then you have come to the right place. Get in touch with us today!
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