eCommerce Call Center Services

CALL CENTER SERVICES

Customer service teams are at the forefront of any business and play a key role in building relationships and building trust with customers. Customer service and customer experience have become important distinguishing features for brands, especially in the e-commerce business. Customer experience is critical to differentiating brands in a challenging retail market.

In the digital world of e-commerce, customer service is not just a nice accessory, but a prerequisite for success. Online businesses use e-commerce call center services to help customers make online buying decisions, solve problems and create a seamless customer experience across all channels and platforms. Outsourcing e-commerce call center services to Outsource2india (O2I) is a great option for companies looking to expand their online sales or current offerings. While you can offer the best products, the perfect online experience, and the resources for your consumers, most customers want the opportunity to talk to someone if an online purchase does not go as planned.

eCommerce Call Center Services We Offer

As an outsourcing e-commerce call center, we work with you to forecast call volumes and customer needs. We process your customer calls so your team can focus on fulfillment, product development, and innovation.

Outsource2India’s e-commerce customer service call center improves the customer experience and expands its reach into global markets. We design and implement in-depth call center solutions that excite your customers and you. Our services include -

Backend Processing

When your backend team is busy completing tasks from job creation to fulfillment, it needs a streamlined approach to prevent it from getting swamped. We analyze areas that need to be improved to do even better with our approach.
Billing Functions Support

Our billing managers have the competence to streamline and simplify your billing process. We use automated and automated billing software to avoid billing errors and incomplete billing.
Management of Accounts

If your accounts need to be properly maintained or clean audits are pending, let our team take care of account management. Our team clears up discrepancies and marks those that need your attention.
Management of Loyalty Programs

Managing loyalty programs can be difficult, especially when you want the system to work like clockwork. Our dedicated team plans loyalty programs to attract customers and manage them without the risk of financial fraud.
Handling Invoice Inquiries

As part of our e-commerce customer service, our team includes professionals who have specific roles in processing invoice requests. If your customers are raining invoice requests, you don't have to use your valuable resources to process trivial invoice requests.
Customer Care Support

Give us the responsibility for your customer service to make the best decision for your e-commerce business so that our team can talk to your customers and listen to their problems. By addressing the first incoming caller, we understand your business offer and solve customer problems.
Inbound Sales Support

Our inbound services include customer service, order processing, order acceptance, helpdesk, email, and live chat support. Our marketing advantage is that our team provides detailed information to callers who are curious about your products and solutions. Our team cares for their interests and offers values.
Refund Support

If customers change their minds or order the wrong product, it is important to initiate a quick refund and to control the situation in the meantime. We ensure that your customers have confidence in your service and do not feel disturbed by delays or complications.
Order Tracking and Fulfilment

We track end-to-end with a tracking system for logistics and update the order status on your dashboard. Let customers see their orders on the go in real-time.
Replacements

If a customer requests a replacement order due to a transport defect or manufacturing defect, we work on a solution that makes it easier for the customer and protects you from fraudulent claims.
Live Chat Support

Our customer service agents use Live Chat support software to offer your customers real-time customer service for your online store. Our multichannel live chat support system includes SMS, chat, voice, social media, video, and emails.
Outbound Calling

Our outbound calling service helps to strengthen your relationship with your customer by understanding their concerns, needs, and requirements and contacting them to improve your quality. Our outbound services include welcome calling, tele-verification, lead generation, payment reminders, market research calls, customer retention, credit appraisal, and more.
email Support

Our email support service provides effective communication courteously. Our email services include customer support, technical support, order tracking, order taking, and customer satisfaction survey.

Our Call Center Portfolio

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eCommerce Call Center Process We Follow

To avoid bottlenecks at the backend and maintain an effective ROI, O2Is retail and e-commerce call center services are a must for any online business and retailer. We offer you customer support with high service levels and complete transparency. Hence, our process is also simple and transparent -

01. Client Requirements

To get insights on client requirements, we ask relevant and specific questions to the client, to provide them with the right solution

02. Strategizing Support Solutions for eCommerce

By carefully understanding your requirements and evaluating your answers, our project head will advise you with the best eCommerce Call Center customer support solution

03. Appointing Teams to Implement

After signing an NDA with the client, we bring together a project team with relevant experience and qualifications and assign them their respective eCommerce customer support roles

04. eCommerce Customer Support

The project team will initiate the project as per the contract and assign roles and functions to different team members

05. Delivering Reports

Once the project begins, we will provide the clients with a descriptive report on the progress, so the clients can also keep an eye on the project workflow

Languages Available for our eCommerce Call Center Services

O2I takes customer service calls and helps your customers with questions, sales, and returns. Post-sales support is an important part of our e-commerce call center outsourcing services. An in-depth customer service team enables you to manage the decisions you make. We provide these services in the following languages -

English
Hindi
Mandarin
Spanish
French
Cantonese
German
Japanese
Chinese
Portuguese
Malay
Russian
Vietnamese

Other Services You May Benefit From

Why Outsource eCommerce Call Center Services to Outsource2india?

Knowing that 86% of customers will stop doing business with a company with poor customer service, you need to ensure that customer service is a priority for your online business as part of your loyalty plan. It enables organizations to improve their accessibility and distribution by providing first-class assistance.

You can rely on our strategic lead over your competitors to customize a professional e-commerce call center service. We work with several e-commerce companies to leverage their customer experience when shopping online. Support from an efficient eCommerce call center support providing company can boost your business and improve your brand image.

Reasons to work with us include -

Flexible Pricing

While outsourcing e-commerce call center services to O2I, we let you customize your pricing plans to suit your budget.
International Quality Standards

O2I is the most sought-after e-commerce call center company to several online retailers. Our services are not restricted to India, but we have a global presence and meet international standards of quality.
ISO Certification for eCommerce Call Center Services

Outsource2India has been certified with ISO 9001:2015 and guarantees to offer quality as per ISO standards.
Data Security

O2I is a certified e-commerce call center service providing company with an ISO certification of ISO/IEC 27001:2013. With this certification, O2I ensures your data is secured with us and we have one of the best data security infrastructures.
Latest Tools and Technologies

We use the latest tools, the most advanced and automated software, and state-of-the-art technologies at our call centers. These latest tools and technologies do not put a strain on our customer support executives.
Experienced and Dedicated Team

Our customer service representatives and executives have years of experience working in the e-commerce industry as well as in the call center industry. We have teams around the world that help us cater to our clients in all time zones.
Responsive Implementation

If you are looking to revamp your customer support or require round-the-clock support especially during the holidays, we can work with you and provide you the support you need faster. We can help you set up an e-commerce customer service call center in the most efficient manner, without any delays and without losing any business.
24/7 Customer Support

As one of the leading e-commerce call center service providers, we cover all time zones and offer exceptional customer service. Our teams of customer service representatives are available round the clock taking care of all your customer needs, from technical support to data entry and end-to-end e-commerce. Whether your online store is open around the clock, on holidays, or in multiple time zones across the globe, we provide you with an excellent customer experience.
High Scalability

Our eCommerce call center facility is highly scalable. We are always ready to meet our clients'needs to scale up or down as per their requirements. We also have the resources to handle exceptionally high call volumes.
Improved Customer Satisfaction

With our eCommerce call center services, we can ensure satisfaction to your loyal customer base and also take the necessary steps to continue to keep improving your services. We provide the best assistance to every customer and address all their concerns promptly, in turn winning their trust.

Client Success Stories

O2I Provided Lead Generation Services to a Singapore-based Financial Services Firm

A leading Singapore-based financial services provider required high-quality lead generation services. We delivered outstanding services within a quick time.

O2I Provided Chat Support to an English Packers and Movers Firm

A leading English packers and movers firm required reliable and professional chat support and lead generation services. We delivered the required services within a quick time.

Testimonials

Outsource2india will have a positive effect on any company's turnover. I do not doubt that.

Marketing Director,
Insulation Company, UK More Testimonials »

Outsource2india’s e-commerce call center services improve the customer experience and expand your reach into a global market. Whether your customers call online or place an order or your company takes orders by phone, it is important to be available around the clock. With an e-commerce call center service like ours, you can offer an additional method to your customers to place orders.

Outsource2india is a leading e-commerce call center service providing company offering distribution services and logistics solutions in the e-commerce industry. It is more than just a simple answering machine; it handles orders, manages the helpdesk, and provides continuous customer support. Its operators have extensive experience and training in dealing with web-based companies and their customers.