Call Center Monitoring Services

Get real-time call management capabilities to supervise and improve agent performance with our call center monitoring services

Are you looking for ways to make your call centers attain service and operational excellence while improving the quality of customer care? Are you often looking at quantitative markers about performance and making decisions without exploring the significant issues?

Leverage our deep-dive approach to call center quality monitoring service to record and supervise your operations, agent behavior, customers, software, and technologies. Analyze calls and customer engagements managed by your agents in real time. Our call center monitoring services enable you to improve productivity, reduce costs, enhance efficiency, and delight your customers. Partner with us to deliver value through superior customer service.

Call Center Monitoring Support Services We Offer

We offer a complete spectrum of call center monitoring services to global clients. Our solutions are customized and go the extra mile to identify and mitigate problems and unknown issues faced by your agents. Some of the call center monitoring support services we offer are -

• Video Monitoring Services

  

  Get live footage and recorded real-time surveillance videos to enforce safety and monitor your premises. Advanced software and camera options are designed to identify incidents and use audiovisual deterrents to mitigate them.

• CCTV Monitoring Services

  

  Remote live video surveillance through advanced CCTV monitoring systems enables you to safeguard your premises and monitor your employees. CCTV cameras with multiple display options capture camera feeds containing various images.

• Call Monitoring Services

  

  Analyze your agents’ behaviors and take necessary measures to improve customer services with our call monitoring solutions. Full-featured monitoring software comes with intuitive call monitoring functions and can be connected to other customer communication channels.

• Voice Broadcasting Services

  

  Create, schedule, and send out voicemails, calls, and more to a large contact base with our voice broadcasting solutions. Voice broadcasting is an effective mass communication tool that enables businesses to engage large audiences efficiently.

Our Approach to Call Center Monitoring Solutions

We follow a systematic approach to providing customized call center monitoring solutions to our global clientele. Our approach is divided into the following steps -

Industries We Cater To

Aerospace

Agriculture

Automotive

Customs Brokerage

Defense

Energy

Education

Entertainment

Finance

Food

Healthcare

Hospitality

Information Technology

Logistics

Manufacturing

Multimedia

Public Sector

Pharmaceutical

Retail & e-Commerce

Telecommunications

Insurance

Legal

Real Estate

What Makes Us the Preferred Call Center Monitoring Company?

Businesses worldwide have streamlined their call center operations with our quick and efficient monitoring solutions. However, here are some of the top reasons that set us apart -

• International Quality

  We are an ISO 9001:2015 certified service provider with state-of-the-art infrastructure, modern technologies, superior networks, and plush office spaces.

• Skilled Call Center Monitoring Experts

  Having worked on a wide range of call center technologies for varied domains, we can help you attain customer service excellence with ease.

• Best-in-class Infrastructure

  We have a world-class infrastructure to provide innovative services that lower your operational expense using advanced technology solutions.

• 100% Data Security and Project Confidentiality

  We are an ISO/IEC 27001:2013 compliant security company with ISMS certification. This ensures 100% data confidentiality, access controls, safe cloud storage, data transfer protocols, and so on.

• Scalable Service

  The call center quality monitoring services we offer are scalable to suit your requirement. If you have requirements that need to be expedited, we have the bandwidth to support your need.

• Automation-powered Monitoring

  We use cutting-edge tools and automation technologies to help you immediately raise the quality of service, agent performance, and positive interactions at your call center.

• Flexible Pricing Model

  Reduce your overheads by 40% and tune your call center with the voice of your customers. Our offshore service model allows us to deliver round-the-clock coverage for your requirements.

Additional Services You Can Benefit From

Customer Success Stories

Provided Call Quality Monitoring to a Leading Tech Firm

The client we served wanted to outsource call quality monitoring and found respite through our affordable and highly reliable call quality monitoring services.

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Helped a Major Internet Company in Singapore with Live Video, Audio, & Text Monitoring Services

We provided video monitoring services by using the client's backend monitoring systems. This helped them to save cost and time in a big way.

Read more

Outsource Call Center Monitoring Services for Real-time Call Monitoring

Today, customers care more about the quality of service. They are moving away from the brands that fail to deliver high-quality customer service. As a reputed call center monitoring company, we bring the objectivity and expertise required to devise and implement structured call monitoring programs. Businesses across various industry sectors trust us for call center quality monitoring. With systematic processes, secure infrastructure, trained resources, and modern technologies, we help you -

• Follow your customers’ journeys and deliver superior customer service
• Identify significant issues and devise suitable strategies to mitigate them
• Attain operational excellence and improve call quality

Monitor your agents and improve the quality and consistency of your customer service with our call center monitoring support.