Are you looking for ways to make your call centers attain service and operational excellence while improving the quality of customer care? Are you often looking at quantitative markers about performance and making decisions without exploring the significant issues?
Leverage our deep-dive approach to call center quality monitoring service to record and supervise your operations, agent behavior, customers, software, and technologies. Analyze calls and customer engagements managed by your agents in real time. Our call center monitoring services enable you to improve productivity, reduce costs, enhance efficiency, and delight your customers. Partner with us to deliver value through superior customer service.
We offer a complete spectrum of call center monitoring services to global clients. Our solutions are customized and go the extra mile to identify and mitigate problems and unknown issues faced by your agents. Some of the call center monitoring support services we offer are -
Get live footage and recorded real-time surveillance videos to enforce safety and monitor your premises. Advanced software and camera options are designed to identify incidents and use audiovisual deterrents to mitigate them.
Remote live video surveillance through advanced CCTV monitoring systems enables you to safeguard your premises and monitor your employees. CCTV cameras with multiple display options capture camera feeds containing various images.
Analyze your agents’ behaviors and take necessary measures to improve customer services with our call monitoring solutions. Full-featured monitoring software comes with intuitive call monitoring functions and can be connected to other customer communication channels.
Create, schedule, and send out voicemails, calls, and more to a large contact base with our voice broadcasting solutions. Voice broadcasting is an effective mass communication tool that enables businesses to engage large audiences efficiently.
We follow a systematic approach to providing customized call center monitoring solutions to our global clientele. Our approach is divided into the following steps -
Our team analyzes your call center monitoring requirements with precision and recommends suitable strategies to tackle the challenges that persist in your operations
We then recommend suitable monitoring options that precisely cater to your needs. Our team also provides you with free quotes and demos to help you make an informed decision
We onboard the right agents and train them to manage the tools and monitoring systems. Suitable monitoring systems are then implemented and we begin the process of monitoring
Your processes and premises will be continuously supervised and the footage/recording/live feed will be checked for quality standards
We will implement and commence the monitoring support as per the agreed terms and conditions. Our team also shares regular reports to provide unwavering monitoring support
Businesses worldwide have streamlined their call center operations with our quick and efficient monitoring solutions. However, here are some of the top reasons that set us apart -
We are an ISO 9001:2015 certified service provider with state-of-the-art infrastructure, modern technologies, superior networks, and plush office spaces.
Having worked on a wide range of call center technologies for varied domains, we can help you attain customer service excellence with ease.
We have a world-class infrastructure to provide innovative services that lower your operational expense using advanced technology solutions.
We are an ISO/IEC 27001:2013 compliant security company with ISMS certification. This ensures 100% data confidentiality, access controls, safe cloud storage, data transfer protocols, and so on.
The call center quality monitoring services we offer are scalable to suit your requirement. If you have requirements that need to be expedited, we have the bandwidth to support your need.
We use cutting-edge tools and automation technologies to help you immediately raise the quality of service, agent performance, and positive interactions at your call center.
Reduce your overheads by 40% and tune your call center with the voice of your customers. Our offshore service model allows us to deliver round-the-clock coverage for your requirements.
Manage your organization’s outbound and inbound customer communications like never before.
Never miss another call. Enhance customer service and increase sales with our inbound call center services.
Maximize your reach, tap new markets, and boost sales with customized services by our super agents.
Leverage our skilled and qualified virtual assistants to manage all your administrative tasks.
Provide superior customer support on time every time with our personalized customer support services.
Our strategic lead generation services will identify, nurture, manage, and convert qualified leads into paying customers.
The client we served wanted to outsource call quality monitoring and found respite through our affordable and highly reliable call quality monitoring services.Read more
We provided video monitoring services by using the client's backend monitoring systems. This helped them to save cost and time in a big way.Read more
We only use Outsource2india for marketing purposes and no one else due to the extremely high levels of professionalism and clear communication that they deliver on a consistent basis. We have used marketing organizations all over the world, but not one of them come close to what Outsource2india produce daily for us, I hope they will use this letter as a reference so they can grow and help other companies who struggle with marketing.Marketing Director, Spray Foam Insulation Company, UK More Testimonials »
Today, customers care more about the quality of service. They are moving away from the brands that fail to deliver high-quality customer service. As a reputed call center monitoring company, we bring the objectivity and expertise required to devise and implement structured call monitoring programs. Businesses across various industry sectors trust us for call center quality monitoring. With systematic processes, secure infrastructure, trained resources, and modern technologies, we help you -
Monitor your agents and improve the quality and consistency of your customer service with our call center monitoring support.
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