Are you searching for an expert consultation that can cover all the call center operations in your organization, including support quality monitoring, recruitment, hiring, workforce management, onboarding, etc.? Or, do you want to grow your organization with 100% control over its all call center activities? If, yes then outsource call center consulting services to us and allow us to improve your facility's customer and sales operation through our expert call center consulting services.
Outsource2india is among the leading call center consulting in India with 23 years of experience in providing call center business consulting solutions. We have helped several global companies in the creation of practical action plans for their call centers and have revamped their call center initiatives. Our call center consulting includes corporate business assessments, customer profile assessment, business roadmap development, technical assessment, custom consulting, etc.
O2I is an expert call center consulting company that can provide real-time solutions and have an extensive team of project managers, senior consultants, and subject matter experts. They can help revive and improve the customer engagements and expand your business. Through our call center consulting services, you can avail the call center consulting solutions mentioned below -
Our call center consultants can plan a 360-degree development roadmap that will help you strategize all the call center processes, metrics, and agents in your everyday call center process. It includes -
Our team can measure and plan your establishment's call center procedures and can make it systematic according to your core business objective.
We can also assist you with the planning of the tools & technologies that you want to implement in your company.
Our call center business consulting includes a complete analysis of your business and development of optimal designs that can help you assess your current business process, evaluate the call-flows fluctuation, and select technologies.
When you decide on outsourcing call center consulting services to us, we can create an ideal work framework that will encompass documented requirements, operational frameworks, and streamlined structure that will back the traditional customer engagement process (video, email, voicemail, chat, IVR, etc.), and include the modern customer-engagement process (social media, mobile apps, etc.) as well.
We can plan a reliable multisite strategy that can fine-tune your organization's manual and technical resources according to your operational requirements.
We can create proper metrics & benchmarks to simplify the customer engagement procedure with steps to collate and correct the records.
Our call center consultants can help you choose the areas in which you can need expert guidance and must outsource by taking into account the company's size and including the cost factor as well.
Our contact center consultants have the necessary expertise to support you with the planning of the executable disaster recovery strategy that includes the protection of tools, technologies, & systems in any unwarranted mishaps.
We can do the qualitative and quantitative analysis of your call center operations to improve the conversation framework with respect to your current business turnover, expenditures, profit, etc.
Outsource2india is among the rare call center consulting firms that offer insightful consultations on improving the agent activity, methods to align the organization according to the business, faster SLA management techniques, etc. Our call center consulting experts can deliver the best of tools, systems, and process to improve your brand value. We can execute your business ideas and plans in a much better way. It includes -
We can help you with the designing of new centers and facilities.
We can help you implement tools, technologies, and systems at your facility.
If you want to develop technical, functional, or support processes in your company, we can help you achieve that.
Our call center consultants are experts at setting up the process designs that can help you achieve your business goals through optimized manual and technical resources.
We can design/re-design your call center activities as per your business objectives and support you during the necessary organizational changes by making sure that you get the right set of tools and processes.
Our call center business consulting process is curated in such a way that can accelerate your customer feedback, process improvement, employee engagement/feedback, and self-service processes, etc.
We can deliver expert call center consulting services that will help you maintain your core team through meticulously designed training programs & writing services. It includes -
When the planning and the implementation of the tools, systems, and process changes are done, we can assist you in the development of the training modules at your call center facility. This way, you can monitor your employees' output and make necessary changes.
We can make available a few esteemed speakers for specific events, including, seminars, conferences, etc.
We can leverage the expertise of our call center consultants who can submit independent articles, case studies, whitepapers, etc., to boost your company's marketing initiative.
At O2I, we understand that no organization can succeed in their call center operations until and unless the final evaluation of the systems, tools, and resources are done. Thus, under our plethora of call center consulting solutions, we offer analysis on -
We can find out and evaluate the market trends and needs of your services/products and can also set the benchmark changes that you may need to refer
We can design custom market survey programs to figure out the areas and reasons for any gaps, inconsistencies, and opportunities
If you face any lawsuit, we can arrange an expert witness to help you in such a scenario
Apart from the services given above, we offer our call center consulting expertise in the following areas -
We can design custom call center consulting services to suit the niche requirements of each and every industry/vertical. It includes -
We are in the call center consulting services domain for the past 13 years. Through our services, we have improved the call center operations of several companies. Some of the advantages of outsourcing call center consulting services to us include -
When your budget is fixed and needs to establish a rock-solid framework for your organization, then you can offshore call center consulting services to us. Our call center consulting business model is depended upon several factors, including several hours of consultation, call volumes, etc.
O2I has achieved ISO 27001: 2013 certification, which shows our strong commitment to protecting your business data at all costs.
Our call center consultants and & contact center executives have access to ultramodern infrastructure, systems, and technologies that help them achieve the business objectives within the allocated time.
By outsourcing call center consulting services¸ you will get the best consultations that will help you revamp your organization. Thus, you will have a systematic process. Technologies, and infrastructure to obtain high-quality prospects.
We have a gamut of multilingual call center consultants who can sympathize with the prospects' needs by conversing with them in their own language. Our consultants can converse in German, French, Spanish, Mandarin, Cantonese, Russian, and other European languages.
We have a plethora of bilingual executives who can assist your market initiatives by reaching out to a wider audience and communicate with them in their own native language. They can also switch between some languages, which increased the probability of reaching more prospects.
Our team of call center representatives is available 24 hours a day/7 day a week. Thus, they can provide instant support. You can call them at your convenient time, irrespective of the time-zone difference.
We have a stringent hiring policy and process in our company and we hire only the best consultants. We have more than 50 consultants & around 500 call center support representatives, and our total management experience has crosses 100+ man-years. So, when you outsource call center consulting services to us, you will be confident of growing your business.
We have the necessary amount of resources to scale-up the services when you need to raise the demand. Our call center consulting services can expand your business, help grow your brand value with no additional expenditure on hiring new resources and setting up new infrastructure.
Read the case study to see how O2I supported a UK-based motorcycle insurance company with level 1 and level 2 service. Our team helped the client to scale up its service level from 30% to 90%.Read the Case Study
Learn how a well-known company specializing in a large number of IT applications and plug-ins used O2I's inbound technical service desk services. Our contact center executives were able to resolve all in-depth technical issues.Read the Case Study
With Outsource2india we found a reliable partner who was quickly able to jump in and handle competently the first level support for our 10000+ users. The integration in our support process worked seamless and to the full satisfaction of all stakeholders.Project Manager,
Outsource2india is a leading provider of call center consulting in India that offer a plethora of call center services to global clients. Our call center consultants are well-trained and are can leverage the best approach to revive your facility. Our call center business consulting process is planned in such a way that we can chart out the best course actions to boost your company's operations, establish the best technologies and process, etc.
At Outsource2india, we not only support you through call center consulting but also believe in developing a long-lasting relationship. Get in touch with us today for a reliable, effective, and affordable call center consulting services.
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