Are you searching for an expert consultation that can cover all the call center operations in your organization, including support quality monitoring, recruitment, hiring, workforce management, onboarding, etc.? Or, do you want to grow your organization with 100% control over its all call center activities? If, yes then outsource call center consulting services to us and allow us to improve your facility's customer and sales operation through our expert call center consulting services.

Outsource2india is among the leading call center consulting in India with 23 years of experience in providing call center business consulting solutions. We have helped several global companies in the creation of practical action plans for their call centers and have revamped their call center initiatives. Our call center consulting includes corporate business assessments, customer profile assessment, business roadmap development, technical assessment, custom consulting, etc.

Call Center Consulting Services We Offer

O2I is an expert call center consulting company that can provide real-time solutions and have an extensive team of project managers, senior consultants, and subject matter experts. They can help revive and improve the customer engagements and expand your business. Through our call center consulting services, you can avail the call center consulting solutions mentioned below -

1. Planning

   

   Our call center consultants can plan a 360-degree development roadmap that will help you strategize all the call center processes, metrics, and agents in your everyday call center process. It includes -

   • Call Center Plan & Assessment

     Our team can measure and plan your establishment's call center procedures and can make it systematic according to your core business objective.

   • Tools and Technology Plan

     We can also assist you with the planning of the tools & technologies that you want to implement in your company.

   • Business Requirements & Optimum Design

     Our call center business consulting includes a complete analysis of your business and development of optimal designs that can help you assess your current business process, evaluate the call-flows fluctuation, and select technologies.

   • Multi-channel Customer Engagement Strategy

     When you decide on outsourcing call center consulting services to us, we can create an ideal work framework that will encompass documented requirements, operational frameworks, and streamlined structure that will back the traditional customer engagement process (video, email, voicemail, chat, IVR, etc.), and include the modern customer-engagement process (social media, mobile apps, etc.) as well.

   • Multi-site Strategy

     We can plan a reliable multisite strategy that can fine-tune your organization's manual and technical resources according to your operational requirements.

   • Metrics Strategy

     We can create proper metrics & benchmarks to simplify the customer engagement procedure with steps to collate and correct the records.

   • Outsourcing Strategy

     Our call center consultants can help you choose the areas in which you can need expert guidance and must outsource by taking into account the company's size and including the cost factor as well.

   • Disaster Recovery Preparation

     Our contact center consultants have the necessary expertise to support you with the planning of the executable disaster recovery strategy that includes the protection of tools, technologies, & systems in any unwarranted mishaps.

   • Finance Investigation

     We can do the qualitative and quantitative analysis of your call center operations to improve the conversation framework with respect to your current business turnover, expenditures, profit, etc.

2. Execution

   

   Outsource2india is among the rare call center consulting firms that offer insightful consultations on improving the agent activity, methods to align the organization according to the business, faster SLA management techniques, etc. Our call center consulting experts can deliver the best of tools, systems, and process to improve your brand value. We can execute your business ideas and plans in a much better way. It includes -

   • Call Center Design

     We can help you with the designing of new centers and facilities.

   • New Service Model Implementation

     We can help you implement tools, technologies, and systems at your facility.

   • Technology Selection, Design, & Support

     If you want to develop technical, functional, or support processes in your company, we can help you achieve that.

   • Process Design

     Our call center consultants are experts at setting up the process designs that can help you achieve your business goals through optimized manual and technical resources.

   • Organizational Design

     We can design/re-design your call center activities as per your business objectives and support you during the necessary organizational changes by making sure that you get the right set of tools and processes.

   • Workforce Management

     Our call center business consulting process is curated in such a way that can accelerate your customer feedback, process improvement, employee engagement/feedback, and self-service processes, etc.

3. Education

   

   We can deliver expert call center consulting services that will help you maintain your core team through meticulously designed training programs & writing services. It includes -

   • Training Program

     When the planning and the implementation of the tools, systems, and process changes are done, we can assist you in the development of the training modules at your call center facility. This way, you can monitor your employees' output and make necessary changes.

   • Speaking Activities

     We can make available a few esteemed speakers for specific events, including, seminars, conferences, etc.

   • Writing Services

     We can leverage the expertise of our call center consultants who can submit independent articles, case studies, whitepapers, etc., to boost your company's marketing initiative.

   • Analysis

     At O2I, we understand that no organization can succeed in their call center operations until and unless the final evaluation of the systems, tools, and resources are done. Thus, under our plethora of call center consulting solutions, we offer analysis on -

     • Market Opportunity

       We can find out and evaluate the market trends and needs of your services/products and can also set the benchmark changes that you may need to refer

     • Market Surveys

       We can design custom market survey programs to figure out the areas and reasons for any gaps, inconsistencies, and opportunities

     • Expert Witness Services

       If you face any lawsuit, we can arrange an expert witness to help you in such a scenario

4. Specialized Consulting

   

   Apart from the services given above, we offer our call center consulting expertise in the following areas -

   • Call Quality Monitoring Support
   • Cloud Contact Center
   • BPaaS
   • Business Continuity Planning Services
   • Contact Center Modernization Services
   • Insurance Telemarketing Services
   • Contact Center Transformation Services

Call Center Software We Use

Industries We Cater To

We can design custom call center consulting services to suit the niche requirements of each and every industry/vertical. It includes -

Other Services You May Benefit From

Why Choose O2I for Call Center Consulting Services?

We are in the call center consulting services domain for the past 13 years. Through our services, we have improved the call center operations of several companies. Some of the advantages of outsourcing call center consulting services to us include -

• Flexible Pricing Options

  When your budget is fixed and needs to establish a rock-solid framework for your organization, then you can offshore call center consulting services to us. Our call center consulting business model is depended upon several factors, including several hours of consultation, call volumes, etc.

• 100% Information Security

  O2I has achieved ISO 27001: 2013 certification, which shows our strong commitment to protecting your business data at all costs.

• State-of-the-art Infrastructure

  Our call center consultants and & contact center executives have access to ultramodern infrastructure, systems, and technologies that help them achieve the business objectives within the allocated time.

• High Quality

  By outsourcing call center consulting services¸ you will get the best consultations that will help you revamp your organization. Thus, you will have a systematic process. Technologies, and infrastructure to obtain high-quality prospects.

• Multilingual Language Support

  We have a gamut of multilingual call center consultants who can sympathize with the prospects' needs by conversing with them in their own language. Our consultants can converse in German, French, Spanish, Mandarin, Cantonese, Russian, and other European languages.

• Bilingual Language Assistance

  We have a plethora of bilingual executives who can assist your market initiatives by reaching out to a wider audience and communicate with them in their own native language. They can also switch between some languages, which increased the probability of reaching more prospects.

• 24/7 Availability

  Our team of call center representatives is available 24 hours a day/7 day a week. Thus, they can provide instant support. You can call them at your convenient time, irrespective of the time-zone difference.

• Experienced Team of Call Center Agents

  We have a stringent hiring policy and process in our company and we hire only the best consultants. We have more than 50 consultants & around 500 call center support representatives, and our total management experience has crosses 100+ man-years. So, when you outsource call center consulting services to us, you will be confident of growing your business.

• Ease of scalability

  We have the necessary amount of resources to scale-up the services when you need to raise the demand. Our call center consulting services can expand your business, help grow your brand value with no additional expenditure on hiring new resources and setting up new infrastructure.

Client Success Stories

Outsource Call Center Consulting Services to O2I

Outsource2india is a leading provider of call center consulting in India that offer a plethora of call center services to global clients. Our call center consultants are well-trained and are can leverage the best approach to revive your facility. Our call center business consulting process is planned in such a way that we can chart out the best course actions to boost your company's operations, establish the best technologies and process, etc.

At Outsource2india, we not only support you through call center consulting but also believe in developing a long-lasting relationship. Get in touch with us today for a reliable, effective, and affordable call center consulting services.