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B2C Cold Calling Services

B2C Cold Calling Services

Cold calling, an initial step of the traditional sales process refers to the first telephone call made to address the prospect. It occurs without an appointment, at the premise of the customer, and has a high transferable capability. It is an important stage of the sales process, which usually requires a significant amount of time and expertise.

Outsource2india is one of the leading providers of B2C cold calling services in India. Our B2C cold calling process is designed in a way that focusses on the cold calling to decision makers, referral accounts, and big buyers. Our call center executives possess the required skill to generate leads, conduct email campaigns, create niche scripts, carry out introductory sales pitch, work on the customer's time, etc. This will enable you to understand your customers' personas, investigate their business needs and target them in a more fluid way.

B2C Cold Calling Services We Offer

B2C Cold Calling Services can convert the conventional calls into a profiting prospect. We leverage our 23 years of outbound call center service expertise to devise an extensive script backed by our past experience of cold calling campaigns. With the help of our B2C Cold calling services, you can avail any or all of the following -

  1. Lead Nurturing

    Lead Nurturing

    Our B2C cold calling scripts and communication approach can enable you to nurture leads at each stage of the marketing funnel. Our processes are designed in a way that will facilitate customer engagement through several touch points to unearth the business potential.

  2. Lead Qualification

    Lead Qualification

    Our contact center executives can support you with the lead qualification, which in turn will allow you to identify the potential buyer based on their response. We engage with the decision makers and can work on their schedule to ensure that the prospect-to-sales qualified lead ratio remains optimum.

  3. Lead Generation

    Lead Generation

    Our B2C cold calling services can enable you to boost your leads generation campaigns. Our services can facilitate your internal sales team to build high-quality sales-qualified leads. We also offer tracking, reporting, and 24/7 support service can assist you to target your audience more precisely.

  4. B2C Lead Appointment Setting

    B2C Lead Appointment Setting

    We create our sales script and FAQs as per the customer's persona. Our cold calling experts can specifically target the customer and address their needs/queries. Thus, you can shortlist the profiles to set up appointments according to their location, designation, etc.

  5. Telemarketing & Outbound Sales

    Telemarketing & Outbound Sales

    All our call center agents go through an intensive training program, from accent training to calling etiquettes, making them well-equipped to boost your telemarketing and outbound sales initiative. We can also boost your sales and marketing campaign by working as an extension of your sales team.

Call Center Software We Use

HubSpot Bitrix24 Talkdesk Five9 Zendesk Dixa salesforce LiveAgent Avaya

Industries We Cater To

We provide our outsourced B2C cold calling services to clients belonging to several industries and verticals, which include the following. We can customize the cold calling services to suit the unique requirement of every industries and vertical. This includes -

Custom BrokerageCustom Brokerage
Information TechnologyInformation Technology
Public Sector/GovernmentPublic Sector/Government
Retail & eCommerceRetail & eCommerce

Our B2C Cold Calling Services Process

Our B2C cold calling process is built in a way to augment your market reach and generate success. It includes the following 5 processes -

Requirement Gathering  

01. Requirement Gathering/Sign of Contract

At first, we will find your exact requirements and sign the contract to kick-start the B2C cold calling project

Evaluation of Customer List  

02. Evaluation of Customer List

Our agents will sort out the list of the potential prospects to call on a priority basis

Creation of Script & Sales Collateral  

03. Creation of Script & Sales Collateral

We will create an extensive service/product scripts and FAQs that will cover our agents' talking points and help them engage with the customers

Initiate Cold Call  

04. Initiate Cold Call

Our call center agent will make the cold call based on the below on-the-call checklist.

  • Deliver opening sales pitch
  • Know their current expertise and operations
  • Investigate the customer's issues, requirements, etc.
  • Brief about the product/service
  • Raise question if the product/service fits their needs
  • Ask if the customer wants to follow-up on agreed time
  • If yes, collect the customer's contact information
  • Pass on the information to the sales team
Creation of B2C Cold Calling Report  

05. Creation of B2C Cold Calling Report

We will send weekly/monthly reports to help you find the gaps and make your campaign successful

Our Call Center Portfolio

Why Choose O2I for B2C Cold Calling Services?

We are in the B2C cold calling services domain for more than 23 years now. Our services will help improve your lead volume and quality. A few of the many advantages of Outsourcing B2C cold calling services to O2I are -

  • Flexible Pricing Options

    When you have a fixed allocated budget but have a dearth of a solid framework, do not worry. We have a fix for your niche requirement. Our B2C cold calling services business model is based upon a flexible pricing option, which depends on several factors such as the volume of the calls, industry, etc.

  • 100% Information Security

    Outsource2india is an ISO 27001:2013 certified organization. It shows our strong business model where we can safeguard your business's data from any unwanted interruption. Our offices, delivery centers, and systems are rock-solid and can protect your data from any security breach.

  • State-of-the-art Infrastructure

    Our B2C cold calling experts work in a safe environment where they have access to ultramodern infrastructure, tools, systems, and technologies to achieve your business goals within the stipulated time.

  • High Quality

    When you outsource B2C cold calling services to us, you can rest assured that you will only receive high-quality prospects that will reduce the cost per prospects and boost your ROI. We also follow-up with the prospects and upon any sign of interest, we will instantly pass the information to your sales team.

  • Multilingual Language Support

    We have a gamut of B2C cold-calling executives who are well-versed in multiple languages. They can sympathize with the prospects' requirements by understanding their needs in their language. Our agents can converse in French, German, Spanish, Russian, Cantonese, Mandarin, Scandinavian and other East European languages.

  • Bilingual Language Assistance

    We have a gamut of bilingual resources at our call center facility which can help you reach a wider market audience and converse with them in their own language. Our agents can switch between the languages, which facilitates the possibility of reaching prospects.

  • 24/7 Availability

    Our team of B2C cold calling representatives is available 24/7/7 days a week. This helps in improving your prospect-to-sales percentage. Moreover, with our instant response and well-articulated sales script, you can be sure that the conversion ratio of prospects to sales qualified leads will greatly improve.

  • Experienced Team of Call Center Agents

    We hire only the best sales reps. We have a total of 23 years of experience in providing B2C cold calling services. We have more than 200 call center support executives and our cumulative management experience exceeds 100+ man-years. So, when you outsource B2C cold calling services to us, you will be confident to receive more business.

  • Detailed Monthly Cold Calling Report

    Our B2C cold calling process is created in such a way that your sales pipeline will always be filled with sales-qualified leads. We also provide weekly/monthly B2C cold calling reports to help you streamline your business, identify gaps, and boost your marketing & sales campaign.

  • Ease of Scalability

    We can fine-tune our services anytime to scale up your business needs. Our B2C cold calling solutions can help grow your brand, improve your business growth rate with no added expense on resources and infrastructure.

Client Success Stories

Case Study on Outbound Call Center Services

Case Study on Outbound Call Center Services

O2I Set Up an Outbound Cold Calling Process to Generate Sales Leads for a Renowned IT Giant in the US.

Read more

Client Testimonial

I am proud to personally recommend the services of Outsource2india Solutions to organization seeking a top-notch partner who can quickly and efficiently, deploy effective outbound communication campaigns.

Operations Specialist,
Scientific Innovations Company based in Korea
More Testimonials »

Outsource B2C Cold Calling Services to O2I

Outsource2india, a pioneer B2C cold calling company where we provide a plethora of cold calling and call center services to clients spread across the globe. Our call center agents are thoroughly trained and leverage the time-tested cold calling techniques to communicate with potential customers. Our B2C cold calling process is designed to ensure that your message or product/service information is delivered to each and every prospect.

At Outsource2india, we not only help in B2C cold calling but also in creating a long-lasting bond with your customers. Get in touch with us today for a reliable, efficient, and cost-effective B2C Cold Calling Services.

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