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After-hours Call Center Services

Outsource After Hours Call Center Services

Get our trained agents to handle your after hour call center operations to prevent service disruptions at rates starting as low as $10 per hour

Are you in search of a low budget after hours call center services for your business? Do you want to ensure continuous services to your customers through after hours call center system? Your search ends here. We, at Outsource2india, implement a support system where your customers are tended for in the after hours. Our human agents and technology combinedly handle customer concerns when you aren't around.

Outsource2india has 21 years of experience in simplifying client interactions through after hours call center services. Our efforts are supported by robust infrastructure, equipped contact centers, and qualified contact center agents serving businesses where the after hours call center performance is critical. We make your business client-friendly within minimal disruption or cost overhead.

After Hours Call Center Services We Offer

Outsource2india is a reliable, available, and swiftly responding after hours call center services provider. We offer high-quality services that automatically makes us one of the best providers of after hours call center services in India. We take our clients into confidence through continuous support and communication. Our after hours call center services include -

  1. Off-hours Chat

    Off-hours Chat

    Our agents will man the chat desk to help customers who try contacting you in the after hours. Our team courteously communicate with the client from behind the chat window to address their concerns.

  2. After-hours Guest Assistance

    After-hours Guest Assistance

    If your online business has clients dropping in the after hours, we'll support them like an extension of your team. Maybe they are exploring your product range or have a requirement. Whatsoever, we offer guest assistance.

  3. Network Monitoring (NOC Monitoring)

    Network Monitoring

    Want to make sure your network is spic and span at all times? Our network monitoring experts will run regular and planned checks to keep your network health I optimal conditions.

  4. After-hours IT Support

    After-hours IT Support

    If you need IT support during the after hours, we'd be glad to provide one without slack in quality and agility. Our team offers the best IT support without disrupting your peace of mind.

  5. Ticket Logging & Escalation

    Ticket Logging & Escalation

    Escalation and need for triage can occur unannounced. If you are unequipped to deal with streamlined backend after hours issues, we'll map our team to your backend functions to ensure exceptional service levels.

  6. Notification Response Handling

    Notification Response Handling

    Responding to notification can be an arduous challenge deriding regular business but in the after-hours, it can occasionally lead to a bottleneck. This can be prevented by allowing us to handle the notification responses.

  7. After-hours Help Desk

    After-hours Help Desk

    We run help desk services that'll benefit your business in a big way in the after hours. Our help desk agents are qualified to accept inbound queries through calls, email, or web chat and provide assistance.

  8. After-hours Emergency Call Center

    After Hours Emergency Call Center

    Emergencies come unplanned and being proactive and prepared is the key to mitigating escalation and complexities. Our staff will man the after-hours emergency functions to help your business capture clients and maintain reputation.

Our Call Center Portfolio

After Hours Call Center Services Process We Follow

Outsourcing after hours call center services is a great choice if you are looking forward to saving time and money on implementing a robust after hours call center system. When you we help you move in the right direction without facing obstacles. Here is a snapshot of our transparent after hours call center services -

 

01. Requirement Gathering

Being top after hours call center service provider, we will collaborate with you to collect your business needs

 

02. Implementing After Hours Call Center

We will design and develop a system that ensures business continuity to customers who approach for services or support in the after hours

 

03. Performance Testing

Our implementation will be tested thoroughly to ensure the system works under dynamic conditions

 

04. Sign off and Support

After the project is implemented we will furnish reports on our accomplishments and provide continuous support whenever necessary

Other Services You May Benefit From

Why Choose After Hours Call Center Services from Outsource2india?

Outource2india is an ISO certified after hours call center services providing company serving globally. We have the technology & capability to fill the gap in rote jobs of agents to ensure a happy experience to your clients. Here are the typical reasons for choosing O2I for after hours call center services -

  • Certified After Hours Call Center Services Provider

    Outsource2india is an ISO 9001:2015 certified after hours call center services providing company well-known for offering great value in cost and performance.

  • Data Security

    When you outsource after hours call center services to us, your data will be treated with care. We do this best using technology and skilled data security experts. To this end, we take pride in becoming ISO/IEC 27001:2013.

  • High Accuracy and Quality Service

    Our after hours call center solutions reflect quality in every stride. We constantly evaluate our performance to ensure satisfaction.

  • Short Turnaround

    We are punctual and take great care to ensure timelines are spic and span after committing to the service.

  • Scalability

    The after hours call center services we offer are scalable. If you feel overwhelmed midst a project just let us know and we'd be glad to assist you in scaling up or down.

  • Pocket-friendly Pricing Options

    The after hours call center services we offer are cost-effective because our pricing isn't fixed. You can flexibly opt for our services for maximum benefit.

  • Experienced Team of Contact Center Agents and Managers

    Our contact center agents are veterans in after hours call center services. They have rich experience in a range of services and take great care to ensure commitment to SLA.

  • Modern Infrastructure

    Our teams are well-equipped to deal with any complexity because they have access to the best infrastructure that comes with call center technology and security.

  • Round-the-clock Availability

    We are a 24/7/365 service provider. We can be reached through your preferred means to get close-knit support to deal with any concern.

    • Client Success Stories

      O2I Provided Advanced IT Support to a UK-based Motorcycle Insurance Company

      Outsource2india Provided Advanced IT Support to a UK-based Motorcycle Insurance Company

      We offered L1, L2, and L3 support and scaled IT service levels from 30% to 90% for a well-known motorcycle insurance company headquartered in the UK.

      Read more
      O2I Provided Inbound Technical Support Help Desk Services to a Leading IT Services Company

      O2I Provided Inbound Technical Support Help Desk Services to a Leading IT Services Company

      Outsource2india handled technical queries through inbound technical support for a top IT services company. Our team helped the client who was overwhelmed to serve their customers.

      Read more

      Outsource After Hours Call Center Services to O2I - Leader in Call Center Solutions

      Testimonials

      I'm impressed! :) You ladies and gentlemen are doing fantastic work. Thank you so much!

      Reservations Supervisor,
      Travel Website Company, CA
      More Testimonials »

      Outsource2india is an ISO certified after hours call center services providing company that has seen 21 years of evolution in call center landscape. We have, in the meanwhile, served many businesses and individuals with high-quality after hours call center solutions that provided the value and cost savings benefits to businesses worldwide. Using superior technology and high-skill professionals we already carried out projects that brought immense benefits. With world-class delivery centers focused on adding value to your business, we've offered the best support and innovation.

      Get in touch with us if you require after hours call center services to fully streamline your business.

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