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Claims Processing Services

In today's competitive business environment it's wiser to outsource some selected services so as not to lose focus on activities critical to one's business. Claim processing is one such service that can be outsourced. Outsourcing of claim processing call center services can be anti-distracting, cost saving and highly beneficial for your group.

Outsource2india (O2I) is one of the world's leading providers of offshore claims processing call center services. We have been providing a large number of global customers with efficient and cost-effective claims processing BPO services. Outsource your claims processing call center services to O2I and give your organization a competitive edge.

How is claim processing executed at Outsource2india?

At O2I, complex claims processing tasks are performed effectively by using scripted call management system with back-end delivery and enterprise-level reporting systems.

The advanced systems at O2I can automatically deliver messages to customers via fax or email when it detects urgent dispatch requirements. Later the agents initiate a page or voicemail message to alert the customer or the agent.

The systems at O2I are customized, as per the criteria of the customer like date, time of day or type of call, to deliver the messages to different people or distribution groups. The system prioritizes the messages on the basis of their emergency level. Messages which do not meet the specified emergency criteria are scheduled for delivery at pre-determined times.

Benefits of outsourcing claim processing services to Outsource2india

The expert claims processing call center services team at O2I can process claims in a much faster, accurate and cost-effective way. There are a number of benefits that you can derive by claim processing BPO outsourcing to O2I, including 24X7services. A few benefits are mentioned below:

  • Faster turnaround time: Irrespective of the claim volume, the expert claims processing team at O2I can process claims within a fast turnaround time. The time limit that our claims processing call center executive take ranges from 12 to 24 hours
  • Accuracy: At O2I, our high level of accuracy is something that we vouch for
  • Web-based reports: When you outsource claims processing services to O2I, we can provide you with real – time web-based work in process (WIP) reports
  • Support facility: Outsource2india has strong programming support and well trained data engineers
  • Quality: Our claims processing executives follow stringent quality assurance processes to ensure quality at every step of the process

Call Center Software We Use

HubSpot Bitrix24 Talkdesk Five9 Zendesk Dixa salesforce LiveAgent Avaya

Our Call Center Portfolio

Planning to set up a call center,but not sure what it takes?


Outsource2india – Your ideal claims processing call center services partner

Outsource claim processing to O2I and get access to the following:

  • Advanced infrastructure
  • Latest claims processing software and technologies
  • Highly skilled claims processing professionals
  • Quality claims processing BPO services at a cost-effective price

Outsource claim processing services to Outsource2india and experience the benefits of an expert handling your claims processing work. Start offshoring claims processing services today. We also provide other premium call center services such as Billing Query Services, product information request services, medical answering services, and more.

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