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Business Process as a Service (BPaaS)

In order to achieve maximum business efficiency and effectiveness, enterprises rely on industry standard processes that are supported by the latest in technology. However, disruptive technology, a low capital and shrinking budgets are driving more and more enterprises to adopt Business Process as a Service (BPaaS) or "platform BPO" in order to achieve their goals.

Outsource2india's BPaaS delivery model, which is a part of our Business Process Outsourcing (BPO) Services, offers companies with the opportunity to take advantage of our best-in-class technology and standardized business process services for customer support, without any major expenditure. With the help of our specialized approach towards BPaaS outsourcing, we have enabled global clients shift from a high-cost model to a much more flexible, consumption-based price structure.

Our BPaaS Service Offerings

With the help of our BPaaS services, you can quickly adjust resources to meet the changing demands of your business, with greater flexibility and an improved collaboration of processes, people and technologies.

Our Global delivery models, cloud-based solutions and best-in-class BPO capabilities can offer flexibility in optimizing your customer service operations. Our customer service BPaaS solutions provide a next generation Omni Channel customer service platform, which can be used to efficiently manage customer service interfaces across chat, email, web, voice and social media channels.

Some of the key features of our BPaaS service offerings for the BPO sector include -

  • Our business process as a service uses foundational cloud services like PaaS, laaS and SaaS
  • We configure our BPaaS solutions so as to suit your processes without hampering productivity
  • The BPaaS team at Outsource2india utilizes well-defined APIs which enable a quick connection to related services
  • Our BPaaS services support multiple deployed environments and languages, so that a business process can be leveraged easily in the future, without any major modifications
  • The BPaaS environment that we provide can handle massive scaling - from a few processes to thousands, as per your requirement

Call Center Software We Use

HubSpot Bitrix24 Talkdesk Five9 Zendesk Dixa salesforce LiveAgent Avaya

What Makes BPaaS an Effective Alternative to your Business Model?

BPaaS is defined as the delivery of Business Process Outsourcing (BPO) services which are sourced from the cloud and used for multitenancy. Business process as a service is often automated and the pricing models are consumption or subscription based. Since business process solutions are cloud-based, they are accessed via an internet-based technology.

BPaaS' one-to-many delivery model uses a shared set of tools, which your enterprise can tap into on a pay-as-you-go basis. Through BPaaS, you can leverage point solutions, cloud-based ERP solutions and end-to-end applications that enhance global collaboration and connectivity in a streamlined manner.

How about reading an article on FAQs on Migrating Call Center to the Cloud.

O2I's BPaaS services can suit a multitude of business verticals, and is especially helpful to clients facing the following issues -

  • Limited or no access to best-in-class technology and processes
  • Disparate technology environments, which results in inefficiencies
  • Scarcity of capital investments, which limits your ability to take on large initiatives
  • The need to comply with changing regulatory norms

Benefits of Outsourcing BPaaS Services to Outsource2india

Our BPaaS solutions offer global clients an unmatched access to our state-of-the-art infrastructure, professional and trained staff and streamlined, tested processes. Outsource your requirement to us and leverage the following benefits -

  • Faster time-to-market - Drastically reduce the time spent in finding and deploying new processes and assets
  • Immediate access to best-of-breed processes, technology and skills - Quick access to easy upgrades and efficient processes that are built into the technology platform
  • Better control and compliance - Eliminate the need for long or complex change management transitions
  • Reduced costs - Minimal costs during the course of the business engagement
  • Flexible pricing - A flexible pricing model that requires minimal capital expenditure while ensuring all your requirements are met

Our Call Center Portfolio

Why Choose Outsource2india for BPaaS?

At O2I, our BPaaS services can help in reducing the long-term cost of ownership for you by hosting a variety of applications on a private cloud. We make use of the key tenets of process management and optimization to bring you BPaaS solutions, which will enable your business enterprise to -

  • Achieve greater agility in responding to constantly changing market conditions
  • Use a single service provider for end-to-end customer services right from products, services, processes and infrastructure
  • Minimized relationship management costs

Planning to set up a call center,but not sure what it takes?


Grow Your Business with Outsource2india's BPaaS Solutions

At Outsource2india, we bring together our extensive vertical knowledge combined with capabilities across cloud computing, consulting and business processes to deliver BPaaS solutions that will revolutionize the way your organization functions. Our BPaaS services can make it easy for your business to achieve transformation in a holistic manner.

Read our article on Business Processes as a Service (BPaaS) - Opportunities and Challenges to know more about this game changing new platform.

Contact us now for effective and streamlined call center services, and see how our BPaaS services can help you achieve your business goals in a cost-effective manner.

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