Is your organization struggling to provide your clients with great customer support? Are you falling short of skilled and trained resources who can keep your customers happy and satisfied at all times? Then, the right choice for your company would be to outsource customer support services to an experienced and skilled service provider. Outsourcing can help you save time and focus on your core tasks as well as save on costs.
Outsource2india is one such service provider who can help you with all your customer support needs. Our team comprises some of the most talented and skilled customer support experts who can cater to all your needs within a quick time. We leverage the best customer support tools and technologies while delivering quality services to our global clients.
Having been in the call center industry for over 22 years now, we are capable of understanding each client's unique requirement and provide them with customized services. We have a team of highly qualified and skilled customer support experts onboard who can cater to any of your needs within a quick time. Some of the customer support services we offer include -
We at Outsource2india have the required skills and expertise to provide you with quality technical support services. Right from simple call handling up to business process reengineering, we can help you with any of your requirement with ease.
We have a highly skilled team who can provide you with accurate and best quality remote IT support services. We have the required expertise to provide instant IT solutions and after-sales technical support in a cost-effective way.
It gets really difficult for any organization to have a team of customer support executives. We, at Outsource2india, have the required skills, resources, infrastructure, and tools to provide you with cost-effective toll-free customer support services.
We have the required skills and expertise to provide clients with multilingual call center services within a quick turnaround time. Our team comprises some of the most skilled agents who are well-versed with multiple languages and can deliver the best quality services to clients around the globe.
We have the required skills and expertise to handle the client’s retail customer support service requirements. We leverage the latest tools and software and deliver the best quality services to clients within a quick time and in a hassle-free manner.
We have the required skills and expertise to provide clients with high-quality retail BPO support services within a quick time. We leverage the latest tools and technologies and deliver top-notch services to clients.
Email is turning out to be one of the most used and powerful means of customer relationship management and data transmission. We have the required expertise to provide email support services to non-technical as well as technical products or services.
Our complaint management and resolution services are crucial for customer relationship management and can help you retain your existing clients and ensure the favorable customer experience. Our team leverages the latest tools and technologies to deliver top-notch services to our clients within quick turnaround time.
Customers are looking for instant replies and real-time help when they are looking for products or services online. Our chat support services can help you provide your clients with real-time support using chat and provide them with great customer support.
Our customer interaction services are offered by skilled call center agents and can help you strengthen your communication and relationship with your potential clients and ensure business growth at cost-effective rates.
Social media channels have increasingly gained popularity in the past few years. Customers prefer to get in touch with companies via social media channels. Our team at O2I can provide you with accurate and high-quality social media customer support services.
Our streamlined order tracking and status enquiry services can ease your customer’s delivery process by helping you efficiently track orders and status within a quick time.
Video chat customer support is gaining tremendous traction in the past few years and more and more people are moving towards it. Our team of customer support executives can provide you with great video chat customer support services at highly affordable prices.
Customers usually use more than one channel to communicate with any brand. It is important to be on every customer support channel which will help you provide great customer service. We can help you provide multichannel customer support services which include live chat, phone, email, social media, video chat, etc.
We enable railway logistics firms to ensure the highest level of effectiveness of their processes and help them with a comprehensive range of railway logistics support services. With our services, railways logistics organizations can achieve significant cost-savings and enhance the effectiveness of their processes.
Our loyalty program management services can help you retain your existing clients and ensure business growth. We leverage the latest technologies to deliver top-notch services to our clients and have the required skills and expertise to provide high-quality loyalty management services within a quick time.
Are you finding it hard to juggle all the business operations while trying to perfect everything? Outsource eCommerce customer support services to Outsource2india to have one less problem to worry about while experts take care of your customer support requirements.
Outsourcing customer support services to Outsource2india can provide you with a plethora of benefits which you can take advantage of. Some of the key reasons for you to choose us include -
Working with us for customer support services is highly cost-effective. We provide our clients with highly affordable pricing packages which will suit their business objectives and the customer service budget perfectly.
We understand that to provide the best customer support services, there must be the support of great infrastructure. We have access to the best infrastructure in terms of quality tools and technologies, world-class office spaces, and uninterrupted network connections.
We believe in providing quality and error-free customer support services to global clients. We are an ISO certified organization which ensures that you will receive the best quality customer support services at all times.
Are you looking to expand your business reach to different countries? We are here to help you. We provide great customer support services in multiple languages for any part of the world. We have experience in working with people from different countries and cultures.
Being the top call center service provider in the world, we have a highly experienced, trained, and skilled team of customer support experts on board. Our team can provide you with the best services and cater to all your needs with ease.
When you choose to partner with us for customer support services, we assign a dedicated project manager. This project manager will be the single point of contact for all your needs and will keep you updated about the project developments.
Our team at O2I have the required skills and resources to ramp up the services as and when the requirement increases. Whenever the client is in need to address a higher volume of requests, we can scale up the number of customer support executives as per the requirement.
Data security of customer information is crucial and we take this very seriously. We are an ISO 27001:2013 ISMS certified company which ensures that all your data is kept completely safe and not divulged to any third party without the relevant permissions.
We operate from several delivery locations spread across the globe in different time zones. This provides our team with the time zone advantage and hence have the capability to deliver quality services within short turnaround time.
We provide our clients with round-the-clock support. All our teams including the sales team, marketing team, call center executives, and project managers are available 24/7 to answer your queries via phone or email.
A leading healthcare consultant was looking for a reliable customer support service provider. Our team at O2I provided the client with cost-effective services.
A leading online medication retailer was looking for a cost-effective and quality customer support service provider. Our team helped them to save costs by over 40%.
The reliance on our IT systems and infrastructure are critical to the delivery of this service. The flexibility of support provided by the Outsource2india team accommodates this reliance.Systems Manager,
Outsource2india has been a leading provider of customer support services in India and a series of other call center services to clients around the globe. We leverage the latest call center tools and technologies which ensure that we are able to deliver services within a quick time without compromising on the quality. We have a fabulously talented team of customer support executives on board who are trained to cater to any of the client's needs.
Are you looking for a way to keep your customers happy and satisfied by hiring a reliable and cost-effective customer support service provider? Then, you have come to the right place. Get in touch with us today!
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Customer support is the range of support services you provide to help your customers get the most out of your product or service and to resolve any product-related issues they may be facing.
The term customer support is covers services that provide technical support, while customer service is focused on providing value to the customer.
Customer service agents interact with customers on behalf of an organization. They provide information on products and services, take orders, respond to customer complaints, and process returns.
Customer service is important because it can help you to increase customer loyalty, increase the spending of your customers on your products, and generate good reviews for your business.