Debt Collection Services
Many people around the world, face an increasing amount of debt and other financial pressures due to an unpredictable economic climate. According to a recent market study, 30 million Americans struggle to pay their debt and clock up outstanding bills and payments, which in turn, has an adverse effect on businesses both large and small. If you are one of those businesses, then you would understand how hard it is to retrieve the debt while adhering to the industry best practices. Not only is debt collection a time-consuming process, but can also divert you from achieving your core business goals while spending an unnecessary amount of money.
By outsourcing debt collection services to O2I, you can enhance your business efficiency while boosting your accounts receivable collections. We help to streamline and improve your existing processes for debt collection while facilitating you with an experienced and courteous team of debt collection call center agents. With us on board, you can reduce the burden of bad debt, enhance existing cash flow, and achieve profitability while maintaining your brand image. We also understand that there is a need for a collections company that can help collect payments due since a long time and business-to-business debts and can help you collect the debt from such sources as well.
Our Debt Collection Services
Our success rate has made us a leader in the debt collections industry and a premier provider of debt collection services in India. We ensure that our performance matches up to your requirements while allowing you to benefit from our exhaustive industry experience. Our end-to-end debt collection outsourcing services include -
Customer Tracking and Data Validation Services
More often than not, businesses are faced with the challenge of tracking down customers or debtors whose contact information is either inaccurate or has changed. With the help of O2I's debt management system, you can unlock the power of analytics-driven data and access an online profile of the debtor allowing you to track them down. The debtor's profile usually includes critical debt collection information, such as multiple contact data points, credit-based scoring, etc. The final result is an effective, client-focused debt collection process which can help you find and contact missing and hard-to-reach debtors thereby increasing your recovery percentage while reducing costs.
Early and Late-stage Debt Collections
While acting on the behalf of your business, we can contact debtors who have defaulted on payments or are about to do so based on their credit information - and offer them options for debt restructuring. We understand how important an effective collections strategy is to the running of your business, and focus our resources on your most pressing concerns accordingly. Our outbound call center process focuses on debtors with the largest amount of debt, and once again leverages analytics to figure out how likely they are to pay off their debt.
Debt Dispute Management Services
Unfortunately, inaccurate debt profiles are something which every business has to deal with. According to the US Consumer Financial Protection Bureau (CFPB), 65% of the complaints they receive are about the continued attempts made by debt collectors to collect a debt which has already been paid. Our data validation services ensure that such occurrences don't occur. Additionally, all and our call center agents are trained by experts in dispute management to ensure the best possible result for your business.
Debt Collection Call Center Services
Our call center agents have been trained exhaustively in debt collection procedures, and are able to retain their composure even in the face of adverse environments. Debt collection calls are one of the hardest to make, but throughout the entire process, our collection agents represent you in the best manner possible. We make our call logs available at the earliest, and our agents ensure that your brand value is never tarnished during the process.
Debt Portfolio Management
With the help of available information, our debt collection services automate important decision-making tasks and can offer important recommendations to change cutoffs and implement new policies based on existing data. We also help you recognize high-risk accounts much beforehand by analyzing bankruptcy, deceased, and other relevant data to reduce legal risk and optimize your existing resources to target other debtors. Our debt collection services are ideal for -
- Commercial accounts
- Healthcare organizations & Dentists
- County clerks
- Utility companies
Other Services you can benefit from
Call Center Software We Use
Debt Collection Checklist We Adhere To
Clients have been outsourcing debt collection services to us for more than 10 years now. Throughout these years, we have witnessed every possible scenario in debt collection. As a result, we make sure that we adhere to a pre-defined checklist in order to ensure your debt recovery is made as soon as possible. This includes -
Looking Out for the Warning Signs
As a service provider, the first thing we do is start watching for any signs of trouble among your customers or clients to reduce the number of delinquent accounts. There are many cases which can raise red flags, such as payments getting progressively late or even missed a couple of times, customers mentioning that their business is struggling, etc. We track and document these red flags therefore being prepared for insolvency.
Chart a Debt Recovery Plan
Once we know which accounts or customers to keep an eye on, we collect the POI's address and mailing details, the phone numbers, etc. This ensures we can quickly get to sending collection letters or making collection calls or even negotiate the terms of a new debt recovery plan in a short time period.
With every single passing day, your chances of recovering the entire amount owed keep getting slim. Therefore, we set our pre-detailed plan into motion, making calls to all the numbers available, reaching out in a courteous manner. Customers are more likely to listen to a sympathetic voice which offers them a way out rather than someone bluntly asking them for money. We make sure we perform regular follow-ups and if required, dedicate a single resource to the task to make the customer feel more comfortable.
Our Call Center Portfolio
Benefits of Outsourcing Debt Collection Services to O2I
Our team of debt collection contact center executives is selected through a rigorous process and trained by experts who equip them with the necessary skills to handle debtors. Our approach is quite different from most of our competitors, and we ensure we give enough importance to your customers so as to never dilute your brand value. Some of the benefits you gain by partnering with us include -
- Around 40-50% reduction in your delinquency rate
- Higher liquidation ratios
- Customized debt recovery plans based on your customer's needs
- Better cost savings leading to better profits
- Multi-channel support lines for better efficiency
- A call center processes driven by best-in-class technology and analytics
Outsource Debt Collection Services to O2I
The economy is hard on several people, and for few of them it becomes increasingly difficult to make payments for things procured or services availed in the past. When these bills go unpaid, it is businesses like yours that suffer, especially with the rising overhead costs.
Outsource2india's debt recovery solutions are ideal if you are looking for an expert solution to an immediate, growing crisis. Not only do we help you cut down costs and track debtors, but do so while ensuring your brand value never gets compromised. Reach out to us right away to discuss the many ways we can help you regain your pre-existing cash flow with the help of our debt collection services.
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