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Order Taking Services

Order taking has become one of the prominent businesses with an increase in demand for different products in the market. Gone are the days when customers could place an order only after coming across advertisements and only on a personal visit to a seller. Nowadays a customer wants to inquire thoroughly before placing an order so order taking services have been introduced so as to have a superior edge in the market and to satiate the customer's inquisitive mind.

If your organization requires order taking services, you need not have the order taking call center in-house, you can outsource it to a third party. With this development, many order taking service providers take a franchise of a company for taking orders on toll-free numbers specific to that company. In the crowd of the order taking service providers, Outsource2india (O2I) stands out since it has proved its efficiency time and again.

O2I is one of the world's leading providers of offshore online order taking services and can ensure that you have access to professional services at cost-effective price.

Outsource2india's order taking services

O2I provides the following online order taking services -

  • 24x7 live order taking service through toll-free lines
  • Online order taking services, wherein online order taking capabilities is combined with live order taking services
  • Convenient message delivery is done through fax, email and pagers
  • Streamlined services, in which streamlined call reporting is dispatched immediately on the scheduled time
  • Customized services are provided as per the specific requirements of the client

Call Center Software We Use

HubSpot Bitrix24 Talkdesk Five9 Zendesk Dixa salesforce LiveAgent Avaya

Benefits of investing in order taking contact center services

There are many benefits of investing in phone order taking services but few prominent ones are as follows -

  • Order taking answering service enables you to reach to a larger section of the audience within a short span of time
  • Phone order taking helps to satisfy the immediate requests of the customer to know more about the product after coming across advertisements related to the product
  • Live order taking service brings enormous clarity in the mind of a customer after speaking to a live voice and getting all the issues clarified
  • Order taking call center services has an advantage over automated order systems as it adds a personal touch which helps in building the trust of your customers
  • Online order taking helps you to improve your profit considerably
  • Call center order taking service retains an existing customer and helps you to gain more customers as well

Order taking service providing capabilities at O2I

O2I has all the skills essential for providing phone order taking service, such as -

  • Perfect understanding of the product and all its features by the operators representing it
  • Excellent communication skills to convey the message of the superiority of the product to your potential customers
  • Knack for convincingly answering both expected/unexpected queries
  • Dedication so as to be extremely loyal to the product
  • Patience to deal with a number of potential clients untiringly

Our Call Center Portfolio

What our order taking customers need to provide?

O2I will need a few details from you to provide exceptional order taking services. You need to -

  • Provide the guidelines for product promotion along with all the detailed information related to the product
  • Monitor the service regularly and tell us whether the service is being provided in proper manner or not, then ask for the upgradation of the service as per your requirements. By this way, our call center order taking professionals can enhance their performance for best results

Planning to set up a call center,but not sure what it takes?


Outsource2india – Your ideal order taking services partner

O2I can provide you with the following benefits and give your organization a competitive edge.

  • Highly professional and well trained employees who make the most of the sales opportunity by adding a personal touch to it
  • Quick and thorough study of the product for better understanding
  • Cost effective and timely services
  • Well trained operators who provide the best of services
  • Round-the-clock service on a 24x7 basis
  • Capability to handle high volume phone traffic at any time

Outsource your order taking service to O2I and show your customers that you care. Start offshoring order taking services today.

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Have specific requirements? Email us at: callcenter.info@outsource2india.com

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