It is no secret that increasing your existing customer base is the fastest way to achieve your short-term goals and grow your business. It costs 5 times as much to attract a new customer than to keep an existing one, and therefore modern businesses need to look at alternative ways to attract new customers. Only around 40% of the companies in the US have an equal focus on both customer retention and customer acquisition, while the rest are unsure about how to leverage customer satisfaction numbers for better business growth. Undertaking customer acquisition efforts to expand your current market share is an uphill task that requires efficient sales personnel and well-planned infrastructure. Add to that the fact that today's disruptive technologies are making it more difficult to reach out to new customers who bar such calls using call blocking apps and your hands will be full of trying to handle such complications.
At Outsource2india we help provide your company with cutting-edge customer acquisition services that integrate omnichannel marketing strategies helping you identify the exact opportunities to enable better business growth. With our customer acquisition and telesales services, you can build data-driven customer-centric business processes while making more informed decisions. Whether you are a startup that has just started onboarding new customers, or an established business looking to attract a new audience, our customer acquisition outsourcing services can help you with all this and more in a very short period.
When it comes to outsourcing customer acquisition services, there is no need to waste time trying random tactics that only eat up more of your time and money. With our help, you can focus on developing your product while leaving the lead generation and customer acquisition solutions to our expert customer acquisition team. We are one of the leading customer acquisition companies and our team of callers will come armed with in-depth information about your product and service catalog and have access to the latest digital tools and interactive CRM systems to increase overall efficiency.
Our Telesales and Customer Acquisition and Retention Services include -
Our team will make custom outbound calls and also take incoming calls regarding your business efforts. Our state-of-the-art CRM system will help you keep on top of every potential customer and their queries as and when they come.
Our lead generation services can result in more definitive appointments for your sales team. We create a focused message, research your target market, and ensure your value proposition is clearly defined when approaching new customers.
Our sales team is extremely capable of handling various market research techniques to help you customize your offerings as per consumer demands. We can take care of customer opinion surveys, customer satisfaction surveys, seminar evaluation surveys, employee surveys, mystery shopping, and blind surveys, among others.
A successful customer acquisition campaign requires a well-put-together plan combined with efficient execution. Our customer acquisition team helps you reach out to your customers directly and run their operations only during the campaign timeline for maximum effectiveness within a short period.
If you are bleeding customers or are facing increasing competition from young, upstart companies, our customer care & customer retention services can help. Our expert team of callers can help you retain customers by implementing a last-step retention strategy on-time and before the customer or client is lost forever.
With more than 90% of consumers looking on the internet to change their service provider, our effective SEM strategies can help you target a wide demographic of customers within a short timeframe.
Cross-selling and up-selling programs are 5 times cheaper to conduct as compared to conducting new customer acquisition campaigns and helps you provide better customer service and gain better profits.
Apart from the above, we also provide the following customer acquisition support services -
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Backed by our experience in working with industry leaders and startups around the world to develop their customer acquisition and retention strategy, we give you the ability to scale your sales and marketing teams by powering multiple prospective processes in-house. This includes voice, email, web, and social media channels. Our 4-step process includes the following steps -
We work with our clients to identify the best possible list of prospective clients or customers based on data analytics and history. Based upon your requirements, we can create a database consisting of strictly local people, or a global list so that you can target multiple different countries where your operations are based.
Getting leads is not enough as not all of them are created equal. Based on their nature or requirements, some leads might be easy to secure while others might take a long time. Our professionals nurture your leads and ensure minimal leads are lost, and our marketing automation techniques allow you to focus on important tasks while allowing the automated process to help you out.
Once we have the list ready, we reach out to those prospects not only through telecalls but, as per your requirement, we employ multiple channels such as email, social media, etc. to contact prospective customers.
Our CRM and marketing tool is a high-tech, industrially-recognized software that allows you a birds-eye view of all that is going on in your customer acquisition process. Through this CRM, we can manage your leads, directly collaborate with your sales team, monitor campaigns, nurture clients and business relationships, etc.
We serve companies belonging to diverse industries such as -
At O2I, we believe that the customer acquisition processes should continue throughout the lifetime of your customer as long as he is with your company. Our strategies for customer acquisition also involve strategies for retention ensuring that your customer relationship and communication channels are always open. Some of the main benefits of choosing our services include -
Our cost-effective methods help reduce operational costs for your company and help you achieve the maximum return on your investment.
We invest, recruit, and train the right kind of people as it is the key factor for high productivity, quality, and successful customer interactions. Specialized sales training is conducted for all executives to periodically ensure efficiency and accuracy in handling all customer queries and orders.
State-of-the-art technology and back-up systems to ensure constant customer contact. Accent training is also given to all our operators before they start working on a project.
We use in-depth analytics which allows us to understand the behavior patterns of your customers and develop a sales strategy that is corroborated by strong data principles.
Our team of professionals has enough experience to understand your organizational framework and requirements and help to sell your products and services to customers efficiently.
With our experience in the field of outsourced digital acquisition services, we can effectively plan and design a result-oriented customer acquisition strategy that can help push your business to greater heights.
With experience of more than 22 years in the field of call center services, we have the expertise and the required connections to help propel your efforts to the next level.
We conduct follow-up actions based on the results and evaluate the performances and effectiveness of every marketing campaign routinely for maximum impact. Performance indicators and quality standards are maintained throughout the entire customer acquisition campaign.
The objectives and deadlines of our customers are always met and guaranteed to super-size your sales figures.
A reputed real estate company was looking to obtain the services of an outbound calling service provider. We provided highly effective, timely, and affordable services.Read the Case Study
A top restaurant management software developer contacted us to provide high-quality inbound and outbound calling services. We provided highly professional services at affordable rates.Read the Case Study
Outsource2india is a highly valuable resource for our company. They are very meticulous and pay great attention to all our requirements. We are more than satisfied with their services.General Partner,
Outsource2india's call center services have allowed global multinational companies to reach out to new customers and secure the best customer acquisition solutions in India. Our contact centers work 24/7/365 from multiple locations ensuring you never have to worry about time zone differences. Whether you are looking for customized acquisition solutions or want to implement your strategy with the help of an expert team of professionals, our cost-effective solutions can help you answer every business requirement.
Contact us right away for a quote and outsource customer acquisition services now!
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