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Outsource Cloud Contact Center Services

Cloud Contact Center Services

Are the rising number of communication channels taking a toll on your contact center and making it difficult to sustain strong customer relationships and provide great client satisfaction? Are you facing trouble to scale-up your call center operations and the cost to do so is hitting you hard? Then, it's the right time to move towards a cloud-based contact center. Setting-up a cloud-based call center for your business will help you overcome these challenges with ease.

Outsource2india can help your organization with a smooth transition to a cloud call center within a quick time. Our team has the required experience to help you set-up an end-to-end call center on the cloud which will make it easier for you to access emails, social media interactions, voice calls, etc. from anywhere and at any time.

Why Opt for Cloud-based Contact Centers?

As more and more companies are moving towards a cloud-based call center, it is important to understand why this is preferred over the regular call center. Some of the key reasons for choosing cloud-based contact centers are listed here -

  • Supports several customer interaction channels in one place
  • Can be easily scaled up or scaled down as per the needs of your enterprise
  • Centralized control will help in running a contact center from multiple locations remotely
  • New interaction channels and functionalities can be added at any time
  • Offers high flexibility to accommodate current and future needs

Read our article which answers the common FAQs on migrating call center to the cloud and is cloud migration the future of call centers?

Cloud Contact Center Services We Offer

Having been in the call center industry for almost two decades and constantly embracing newer technologies, O2I has the required bandwidth to cater to the varying needs of the client. Some of the ley cloud call center services we offer include -

  • Cloud-based Inbound Call Center Services

    Moving your existing inbound contact center to the cloud has its own benefits. Our team of contact center experts can help you migrate your inbound call center services to the cloud with ease.

  • Cloud-based Outbound Call Center Services

    Our team of call center experts can migrate your entire outbound call center services including appointment setting, lead generation, disaster recovery, etc. to the cloud within a quick time.

  • Cloud-based Telemarketing Services

    We can help you with high-quality cloud-based telemarketing services including lead management, debt collection, database selling, product promotion, etc.

  • Cloud-based Super Agent Services

    By outsourcing cloud-based super-agent services to us, you can rest assured that your clients will receive extremely secure and error-free information.

  • Cloud-based Customer Support

    We have the required infrastructure, resources, and skills to provide clients with cloud-based customer support services including technical support, remote IT support, toll-free customer support, live chat support, social media support, etc.

Apart from the above-mentioned services, our call center agents are skilled to provide the following specialized cloud contact center services -

  • Mapping

    Our team can help you set up an automated speech recognition and a highly intuitive text-to-speech system which will direct the users in the right direction without involving an operator. We can help you deploy adaptive call routing and a highly scalable queue capacity which will be capable of handling any call volume. Effective call mapping will reduce the time per call and enhance customer experience.

  • Predictive Dialing

    We can help you with a system which will prioritize the call assignment based on the agent's expertise while keeping in mind the regulatory compliances and attributes. The call center campaigns can be accelerated using a predictive dialer and the method of engagement can be customized by using our cloud-based contact center solution.

  • HR Management

    Our team has the required skills to use predictive analysis and build an algorithm which will easily route the calls to the available contact center agent. As this process occurs on a real-time basis, you will be able to get the exact head-count of the available agents. Our systems can also help in analyzing and measuring the efficiency of each agent and handle tasks of varying complexities.

  • Analytics Reporting

    We provide our clients with highly customized analytics reporting services for their cloud-based call center. These reports can be used by the management to supervise agents and the customers. The reports will comprise the omnichannel client journeys which can be easily tracked and leveraged to make the processes better in the future. With these reports, you can keep a track of total calls, calls abandoned, queue order of calls, call time, idle time, agent login time, etc.

  • BPaaS

    With the help of our BPaaS services, you can easily adjust the resources to meet the constantly changing demands of the client with greater flexibility. Our services also help clients with an improved collaboration of people, processes, and technologies.

Why Choose O2I for Cloud Contact Center Services?

Our experience helps us to easily understand the requirements of the client and cater to their needs with ease. Outsource cloud call center services to us and take advantage of these benefits -

  1. Flexible Pricing Options

    We provide our clients with highly flexible pricing options and they must pay only for the services they opt for. This will help the client to save a considerable amount of costs as compared to any other outsourcing partner

  2. Best infrastructure

    We have access to state-of-the-art infrastructure in terms of uninterrupted network connections, best quality and latest cloud call center tools and technologies, world-class office spaces, etc.

  3. Multilingual Services

    Our team has the required skills and experience to provide cloud contact center services in multiple languages

  4. Information Security

    Outsource2india is an ISO 27001:2013 ISMS certified organization which ensures that safeguard all your data including legal, customer details, financial data, project data, etc.

  5. Quick Turnaround Time

    Our delivery centers operate in different time zones from different parts of the world, hence, we are able to deliver our services within a quick turnaround time

  6. Ease of Scalability

    By outsourcing to us you can rest assured that we can scale up or down the project requirements as per your requirements and work volume as and when it is required

  7. Experienced Call Center Agents

    We have a highly experienced team of call center agents and management who has over 100+ man years of experience of working with clients from different industry verticals

  8. Single Point of Contact

    We will assign a dedicated project manager who will act as the single point of contact for all your queries and will keep you aware of the project updates

  9. 24/7 Availability

    Our call center agents, our sales teams, and management is available to address your queries 24/7 via phone or email

Client Success Story

O2I Provided Disaster Recovery Services

O2I Provided Disaster Recovery Services to a Client's Offshore BPO Center
A leading UK-based general insurer wanted our team to provide them with disaster recovery services for their BPO center. We provided the services within a quick time.
Read the case study

Outsource Cloud Contact Center Services to Outsource2india

Testimonials

We only use Outsource2india for marketing purposes and no one else due to the extremely high levels of professionalism and clear communication that they deliver on a consistent basis.

Marketing Director,
Spray Foam Insulation Company, UK
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Outsource2india has been a pioneer in providing top-quality cloud contact center services in India and a host of other call center services to clients around the globe. Having been in the call center industry for over 19 years now, we have gained enough experience to cater to the requirements of the client. Our team comprises the most experienced and skilled call center agents who are trained to handle clients from different backgrounds, languages, and cultures.

If you are looking for a reliable, efficient, and cost-effective cloud contact center service provider, then look no further. Get in touch with us today!

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