home
 
Note: "Do not fall for scammers - O2I does not offer freelance work nor does it take money for projects". All projects are done out of our state of the art facilities in India, PHIL and South America. Contact us to get any details of O2I vendor selection policy.

Outsource Customer Satisfaction Survey Services

Whether you want to gauge how your product or service is performing or want to find out how you can provide better services to your customers, there is no more effective way than hearing it directly from your customers. Underrated by many companies, customer satisfaction surveys give you an almost exact measurement of what your customers think about your products / services.

Customer satisfaction surveys continue to be a potent tool in how businesses grow and manage customer relationships in spite of technological advances in other areas of a business. By involving a periodical feedback collection and analysis system into your sales / marketing cycle, you can gain significant insight into how your business can be grown and how customers can be acquired.

Outsource2india's customer satisfaction survey services

Outsource2india specializes in creating customer satisfaction surveys that includes survey design, setup, data collection, scanning, reporting and analysis. If you want an experienced partner in helping your business grow, we are happy to help you.

We have sufficient experience and expertise in creating and analyzing customer satisfaction surveys. Our customer satisfaction survey process includes:

  1. Survey setup

    Our initial efforts go into understanding your business process and goals and then structure the survey to meet those goals.

  2. Survey design

    Survey design involves taking elements from the survey plan and designing questionnaires and other feedback collection mechanisms to garner the maximum number of feedback from your customers.

  3. Information collection

    As a professional outbound call center outsourcing and customer satisfaction survey services partner, we can use any or all of these survey collection methods: Online customer satisfaction surveys, telephone surveys or email surveys. Based on the nature of your assignment we can choose what method to use for distributing the survey questions.

  4. Survey scanning and data entry

    With our expertise in Optical Character recognition (OCR) and Intelligent Character Recognition (ICR), we are able to quickly convert data captured in various formats. Since we also provide OCR and ICR services and through access to the right tools, the time taken to capture and convert data is reduced.

  5. Survey analysis and reporting

    Statistical tests such as ANOVA and Correlation analysis are conducted on the data and based on the nature of your project. In other instances we use data mining methods to extract information from a database. The results are then presented in graphical charts and as tabular data for you to better understand it.

Other Services you can benefit from

Call Center Software We Use

HubSpot Bitrix24 Talkdesk Five9 Zendesk Dixa salesforce LiveAgent Avaya

Our Call Center Portfolio

FTE Calculator

Call Center Staffing Calculator

Calculate staffing & costing for your project
project type Project Type
service type
Service Type
target country
Select target country
shift coverage
Shift Coverage
average call count
Average Call Count Per Week
average handling time
Average Handling Time (Min)
» Check the result below
service type
Service Type
target country
Select target country
average call count
Total Number of Leads
target country
Number of Attempts Required
average handling time
Average Handling Time (Min)
average handling time
Deadline (Days)
» Check the result below
service type
Service Type
target country
Select target country
average handling time
Average Handling Time (Min)
target country
Manual / Predictive Dialing
average call count
Head Count Required
» Check the result below
service type
Service Type
target country
Select target country
shift coverage
Shift Coverage
average call count
Average Call Count Per Week
average handling time
Average Handling Time (Min)
» Check the result below
service type
Service Type
target country
Select target country
shift coverage
Shift Coverage
average call count
Average Call Count Per Week
average handling time
Average Handling Time (Min)
» Check the result below

Outsource2india presents one-of-its-kind and user friendly FREE Online Call Center Staffing Calculator. We have tried to make this calculator, concise, easy-to-use, and informative. It helps you calculate your call center outsourcing cost with least possible inputs. Hope this Call Center Staffing Calculator met your requirements and gave you an efficient experience and result. In case you need more information about our Call Center Staffing Calculator, please refer to our user guideUser Guide

What can be measured in online customer satisfaction survey?

The flexibility with online customer satisfaction surveys is that they can be used to collect feedback on any aspect of your business. Typically customer surveys can be conducted to gather these data from customers:

  • Are customers happy with your product or service?
  • Are they facing any problems with the product / service and how can you address them?
  • Finding how your product/service is doing in the market – gathering sales numbers
  • Is there a new market opportunity that can be addressed by the business?
  • How can customer service at your company improve to serve your patrons better?
  • How is your customer or user response to your website – navigation, content etc.?
  • How has the customers' business benefited by using your product or service?
  • Employee satisfaction surveys measure satisfaction levels of your internal customers – your employees

Contact us for customer satisfaction surveys and we'll be happy to talk to you. Customer references can be provided on request.

Contact Us

Get a FREE QUOTE!

Decide in 24 hours whether outsourcing will work for you.

Captcha

We respect your privacy. Our Policy.

Have specific requirements? Email us at: Info Email

Email Us Info Email
Flatworld Solutions Address

USA

116 Village Blvd, Suite 200,
Princeton, NJ 08540

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

Call Center Services in Philippines Hire Talented & Friendly Agents for your Call Center Read More