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The customer is a leading manufacturer of precision instruments, based in Europe.
The customer approached Outsource2india to tap the expertise of our Knowledge Process Outsourcing (KPO) division, or more precisely, the online research / market research services that we offer.
The company was trying to establish their presence in India, and towards this end, required the details of various dealers in the country who dealt with the same or similar products as those they manufactured (precision instruments). The requirement was in the domain of Dealer Mapping.
We were given the job of mining the contact information of about 5,000 dealers across India. The information had to be sourced from credible sources - this was a very critical requirement. The customer had a validation mechanism in place to identify duplicate contact information of dealers; so, producing accurate contact information was of the highest priority.
This vast amount of information had to be mined and collated within a very short turn-around time.
Outsource2india was uniquely placed to handle this kind of challenging requirement. Our competitive prices were a huge attraction for the customer. Combined with this, our knowledge of the local market, and over-five years of experience in performing similar projects for a diverse customer base, stood us in good stead in this instance.
We were able to provide the database the customer sought, within the stipulated time frame promised to the customer. The data was highly accurate, and passed the customer’s validation tests with flying colours.
The high quality online market research services that we provided were much appreciated by the customer. Some of the direct benefits reaped by the customer were:
The end result? A very delighted customer, who has since been returning to us for similar projects on a regular basis. Relationships with loyal customers like this form the bedrock of our KPO services.
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