Do you want to make the most of your business and want to beat a competitor? If so, by outsourcing call center surveys to us, you can better understand your business performance and set the precise strategies in place to build your brand. Among the most critical factor that can channelize your business towards the stream of profitability and brand growth is the call center-based touchpoints.
Outsource2india is a prominent provider of call center customer satisfaction surveys solutions With a proven track record in research and analysis, we have been serving global companies for the past two decades. With a robust call center survey solution, you can interact with your end users in an intuitive way. In addition, interactive call center communication offers your business a myriad list of opportunities to raise your brand value, exert professionalism, increase collaboration, and improve customer touch points.
Call Center Survey Services We Provide
With our customer satisfaction surveys, we can help you keep a close eye on your call center operation by assisting you in comprehending the bits and pieces of call center, including wait & hold time, executives' behavior & expertise, resolution time, follow-up, planning, and more.
As part of our extensive call center survey solution, our team can help you with the following surveys -
Employee Satisfaction Surveys
If your employee is not in sync with your business' objectives, then, you cannot flourish your business. A company's atmosphere is fruitful only if the employee's productivity is on par with international standards. Various metrics, including attrition rate, team bonding, HR behavior, collaboration, etc., says a lot about a company's whereabouts.
If as a business person, you are experiencing problems related to employee management, then, you can partner up with us to carry out detailed employee satisfaction surveys to measure your personnel's involvement level. At O2I, our call center surveys team can provide a thorough employee satisfaction survey solution to help you make the most of your employees.
Customer Satisfaction Surveys
An accurate understanding of customer needs can help optimize your business and increase your throughput. To get a comprehensive picture of whether your business makes your customer satisfied with your service will help you gain valuable insights into the organizational changes you need to consider.
We offer robust call center surveys that cover the customer satisfaction survey. It will help you leverage the gathered insights and use it to better your operations, activities, and relationship. Thus, with handy information, you can significantly makeover your business.
Other Call Center Surveys that We Offer
- B2B/B2C surveys
- Follow-up surveys
- Group surveys
- Marketing surveys
- Investment surveys
- CATI surveys
- Market research surveys, etc.
Call Center Survey Process Steps We Follow
Various steps that we undertake to provide industry-wide best call center survey solutions are -
01. Gathering of Data
Gathering meaningful information for call center surveys requires clearly defined objectives. At Outsource2india, our team of research and analysis professionals can identify, track, and follow-up with the targeted audience to define the scope of the customer interview. The various data collection methodologies that can be used include surveys (web, email, or telephonic), syndicated research, market studies, online programs, and more.
02. Integration of Data
After the customers' responses are collected, our team will segregate that into easy-to-analyze forms. Once the answers are assembled and ordered, we will execute data cleansing to prevent unwanted information from consuming a large amount of time. Thus, an organized cleansed data will purport easy representation and will be viable input in the case of tabulation or using for any statistical purpose.
03. Representation of Data
Once data integration is complete, we will make use of special tools and software to evaluate the data. We would use many different analyses on the type of call center surveys conducted, such as crosstabulation, testing, weighing, regression analysis, and more.
Then, according to the requirements of the call center survey, the result will be tabulated and plotted using EXCEL or SPSS software. Once, the results are compatible with advanced research, our team will submit the reports in the format of your choice including HTML, PDF, Word, XML, and PowerPoint, etc., to conclude the call center surveys.
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What are the Benefits Outsourcing Call Center Surveys to O2I?
If you choose us to outsource call center surveys to us at Outsource2india, you can avail the following benefits.
Custom-priced Call Center Surveys
We can adjust the price of our call center surveys based on your company size, project complexity, resource numbers, etc. Thus, you will get the same international quality call center survey solutions at a reasonable rate.
We have a modern mesh of the latest infrastructure tools, technologies, and systems that allow our employees to work uninhibitedly. Our state-of-the-art infrastructure is backed by avant-grade servers, VPNs, etc., that helps support each outsourcing operation.
ISO/IEC 27001:2013 Certified
O2I values the confidentiality of customer information, that is why we have implemented strict IT security measures at each point of contact. Through clear processes, we can instantly identify and address information breaches.
Experienced Research Team
At O2I, we have an exceptional team of research and analysis professionals. The team comprises of Ph.D. holders, MBA graduates, subject matter experts, and 300+ call center experts. They work in tandem to focus on marketing, finance and human resource aspects of a company. Thus, by choosing to outsource customer satisfaction surveys to us will give you an upper hand against your competitors.
100% Project Security
In terms of call center surveys project security, our determination to remain secure is out-and-out and unwavering. We have set a list of comprehensive protocols to make sure that absolute safety of the research materials, deliverables, etc., are diligently met. We have strict compliance standards at each level of operation. Thus, by choosing us to outsource call center surveys, you do not have to worry about any kind security threats.
Faster Turnaround Time
At O2I, we recognize the significance of setting a timetable before starting any project. Thus, for call center survey solutions, we plan all the research and analysis that would go into the project. We assign a flexible person who can become accustomed to the precise needs of a call center surveys project. This ensures that your project exceeds all your deadlines.
Economies of Scale
Our call center survey solutions are scalable. For any kind of change in the project outcome, you can reach to us. We can scale up or trim down our work to ensure that you get scalable customer satisfaction surveys.
24/7 Customer Support
As a foremost provider of call center survey designing services, we have a broad network of support teams across the globe. So, you are free to get in touch with them anytime and from anywhere with your request/inquiry.
Customer Success Stories
O2I Provided Research Support Services to a Leading Global Marketing Firm
Read how the chief research analysts at O2I collected, filtered, and categorized the consumer's practical information, manufacturer specifics, store details, images, and more. Later, our team verified the information and provided a comprehensive report to the customer.Read more
Outsource2india Assisted a Prominent Mining Consulting Firm with Market Research Support Services
Outsource2india's team of research analysts helped the client with raw data that helped them find various mining opportunities. Moreover, the team produced detailed reports in mining consulting using cutting-edge computer software.Read more
Outsource Call Center Surveys to Outsource2india
We carefully studied your documentation and were impressed with the details of your review. The quality the data was extremely high. Thanks.Top STM Publisher in the US More Testimonials »
As the leading research and analysis service provider in India for the past 24 years, our call center survey solutions can help you grow your business. The process we pursue is developed by a group of talented groups of call center experts. When you outsource call center surveys to O2I, you will have access to highly trained market research professionals who can provide all types of survey solutions to give your brand a voice. Our service model is the best in the industry and can increase your return on investment and strengthen your market reach.
If you would like a cost-effective call center surveys service, please get in touch with us. Our agents will provide a tailor-made quotation to meet your budget and needs.
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