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Case Study for Desktop Publishing

The Client

The client is a global investment manager providing services in the field of asset portfolio management and investments. It operates globally, and has presence in 27 countries, employing 2012 people, of which 340 are investment professionals. It follows a rigorous investment framework, providing value to the portfolio management through its proprietary research.

It offers wide variety of products across both traditional and non-traditional classes managed by investment centers in Boston, London, Dublin and other investment centers. It provides the most advanced solutions to investors.

Situation - Business Need

The client used a wide range of financial reports ranging from fact sheets to market strategy reports for its global investment centers and internal use. The client wanted to leverage on the cost savings and quality of an offshore Desktop Publishing solution, and therefore engaged our services to do the designing and publishing work. The outputs were required in the form of fact sheets, brochures, flyers, newsletters and PowerPoint Presentations.

Challenges

The challenges faced during the course of the project were:

• The source files were sent to us in raw form, either in MS Word or MS Excel formats
• Adhering to the guidelines provided by the client with regards to formatting, colors and typography
• Assigning 4 designers and 1 supervisor - working as FTE (Full Time Equivalent)
• Providing round-the-clock coverage for timely delivery
• Guarantee 99.0% quality output
• Deploy the latest, licensed software and proper infrastructure maintenance

The Outsource2india Solution

Our solution comprised of the following elements:

• Employed adequate resources to meet the volume and Turnaround time
• Understood the designing needs by analyzing the raw source files
• Assigning skilled and knowledgeable graphic designers and DTP professionals
• Guaranteed 99.0 % quality output
• Assigned a supervisor for handling all client queries and resolving issues
• Deployed the latest software and infrastructure facilities
• Ensured the security of client data by using:
  • Secure VPN communication - IPSec/PPTP
  • McAfee Enterprise Suite for virus prevention and cure with HIPS (host intrusion prevention) and NAC ( Network Access Control)
  • Gateway level Anti Spyware and Spam Filter for Internet Access and Mail Server
  • URL Filtering application for surf control
  • Domain level access restrictions along with Group policy
  • Restricted Internet Access along with Domain Authentication
  • Centralized Server based storage
  • File system access policy based on user authentication
  • Allotting 3 to 4 Mbps dedicated bandwidth on Imaging department
  • Deploying 40 high end workstations with all the latest upgraded applications and licenses

Results

The client was able to leverage on the efficiency of our operations and benefited in the following ways:

• Our solution was able to save our client 50% costs per annum
• The client was able to capitalize on adequate training provided to our staff on new technologies
• Outsourcing the project to us helped the client streamline its operations and improve efficiency

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