Case Study on Charge and Demographic Entries

The Customer:

A leading Ambulance billing company in Georgia, US

The Challenge:

O2I was approached by the company to take care of charge and demographic entry. The company decided to offshore because of the following reasons:

• Employee turnover
• Cash flow problem due to delay in submitting the claims

We had to use a new software namely SweetSoft for carrying out the operations. We got cross-trained over phone on the practice management software and their specialty – Ambulance Billing which is very complex in nature.

We are the only billing company in India that does Ambulance Billing

The Project:

We are processing 3000+ claims per month for 36 EMS companies through this client. The areas of engagement are Charge (calls) entry, Patient Demographics and payment posting.

The Solution:

Due to our prior knowledge and expertise we required just 30 hours (spread across four weeks) of knowledge transfer for the whole setup.

• Well set process to implement any instruction changes or updates within 8 business hours.
• Consistent Turn around time of less than 48 hours.
• Two levels of QA ensure accuracy levels of 98 – 99%.
• Working with this client for the past 2 yrs with no escalations.
• Saving more than 45% of the operational cost for the client.

The client is now able to focus on signing up more clients rather than concentrating on the operations. Thus, they are able to hand over the operations of new client as soon as they sign up.

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