Call us on800-594-9501 | About Us | How We Work
home
home Pricing Benefits Testimonials Case studies

Case Study on Accounts Receivables Management & Medical Billing

Case study on Accounts Receivables Management and Medical Billing

The Customer:

An Urgent Care practice in Maryland.

The Challenge:

O2I was initially approached by the clinic to take care of Account Receivables Management. The client was also facing a problem on the billing side like:

  • The billing was not completed within 24 hours
  • Steep Decrease in collections
  • Poor quality of work done by in-house billers

The Client wanted to hand over the billing side to us in 2 months if he gets satisfied with our ability on the AR Management (we did a good job and the owner of the clinic handed over the billing part as promised).

We had to use a new software namely AdvancedMD for carrying out the operations. We got cross-trained over phone on the practice management software.

The Project:

  • To provide Full Service Billing.
  • To handle average of 700 claims every month

The Solution:

The following measures were taken to improve collections and productivity:

  • A dedicated Account Manager and Team were deputed to handle the clients account
  • The team consisted of full time employees for medical billing, medical coding and an AR expert
  • Evolved a medical billing process and an AR process to make sure that billing takes place within 24 hours
  • Follow-up on denied claims
  • Address issues with insurance company and get them resolved
  • Maintain knowledge base of issues and solutions

The Results:

By outsourcing their medical billing functions to O2I, the CLIENT was able to:

  • Witness that the average AR days were brought down from 34 to 23 days within 6 months
  • Witness that the collection percentage increased from 53% to 61% within 6 months
  • Have significant improvement in the cash flow as a result of increase in collection ratios
  • Concentrate on patient care and see more patients, with the availability of more time, and a clutter free office
  • Decrease reliance on employees and eliminate fluctuations associated with backlogged claims and employee turnover
  • Increase operating efficiency and reduce administrative costs

Please see the graphs below:

Progress since we started
2008
2007
Progress since we started
Collections % (rolling 6 months)
2008
61.60%
2007
53.20%
Progress since we started
Average A/R Days
2008
26
2007
34
Progress since we started
A/R over 90 days as % of total
2008
15
2007
21
Contact Us
HIPAA Compliant RBMA

Get a FREE QUOTE!

Decide in 24 hours whether outsourcing will work for you.

Have specific requirements? Email us at: healthcare.info@outsource2india.com

Our Clients

  • Alcon
    ARI
    Maximus
  • Redwood E-Learning Systems
    Yale School of Management
    Medversant
  • Loomis
    Data Infinity
    Auto MiddleEast
  • Camnet
    DMagazine
    Doctech.net
  • Eraid
    Userlytics
    Financial Planning Association of Australia
  • International Career Institute
    Carole Holding
    Crunch
View all customers

We customize pricing for your outsourcing projects.

Know our Pricing

Our healthcare BPO have created global success stories.

More Case Studies

GET A FREE QUOTE IN

24 HOURS

Value-added services with no compromise on quality

Get a Quote Now