While global CEOs had equipped themselves for force majeure calamities as well as natural disasters and were ready with their business continuity plans, no one was ever prepared for a COVID-19 situation that could lockdown 150 countries at once and not allow the workforce to reach their offices! The future business contingency plans will, therefore, focus on working from home. Read more
The client is the world's number one management consulting firm established in 1926 in Chicago, US, with a presence in more than 40 countries and more than two billion US dollars in yearly revenue. Their consultants advise 80 percent of Fortune 500 companies, (the world's largest companies by revenues), as well as some of the most influential Governmental and Nonprofit Organizations (NGOs).
Their service offerings include advice on analytics, digital transformations, mergers and acquisitions, procurement, innovation, marketing and sales, operations, sustainability, strategy, organization and transformation and other services.
The client generated a high volume of daily expense invoices (collated by twenty agents). The client required an immediate outsourcing partner to accurately update the invoice details onto a customized CRM portal daily.
Immediate resource requirement with a good accounting background.
On receiving the client's business enquiry, O2I analyzed the clients' need, performed a Scope of Work assessment and suggested a quality test (trial).
Next, O2I immediately designated a full-time online data entry resource with a good accounting background (as per client specifications) and commenced the trial. During the trial, the client trained O2I's resource online (via video screen sharing), for two business days.
After the trial, the client shared 20 invoices with O2I via email. O2I's data entry resource accurately keyed in the data and uploaded the invoices onto the client's customized CRM portal The trial was successfully completed within 24 hours.
Based on the success of the trial, the client signed a full-time contract to outsource 3000 invoices (100 invoices per day) to O2I. The client designated three Accounting Managers to transfer their invoices on a daily basis, to three full-time O2I data entry operators for online data entry. The project was successfully completed within one and a half month (100 invoices daily).
The client emailed us stating that our online data entry costing structure was the most affordable they had seen in the last few decades. They also acknowledged the speed and precision with which we delivered the project.
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