The client is a prominent company specializing in financing and leasing solutions for commercial equipment. With a track record of funding numerous transactions since 1975, they serve as a dependable financial provider for small businesses, vendors, and brokers throughout the United States.
The customer reached out to us with a request to enhance the lead acquisition turnaround on the Zoho platform right after receiving an inquiry. Initially, they had an internal staff to handle this task, but now they sought to consider outsourcing alternatives for improved outcomes.
The client's internal staff member was supposed to create a Lead in Zoho within an hour of receiving an inquiry from a potential customer via their company website. However, this timeline was consistently missed due to additional responsibilities, resulting in delays of 2-3 hours in certain cases. These delays, along with other confusions, led to numerous duplicate inquiries being generated.
As a result, the sales team missed crucial opportunities to promptly engage with prospects. The situation was exacerbated when multiple sales team members contacted the same client due to data duplication, leading to lost sales closures. Despite trying various approaches to resolve the problem, the client was unable to bridge this gap.
We worked on a free trial for a week and focused on building the client’s confidence in us. A dedicated resource was assigned to handle the trial, which they completed successfully. To enhance communication and efficiently record the list of inquiries, we created a chat room within Zoho and implemented a Google spreadsheet.
Business Impact We Created
With the quick TAT and quality, the client was able to see an improved response time toward potential inquiries by their sales team and increased business closures.
During the trial period, the dedicated resource worked full-time and consistently generated leads in Zoho within the designated one-hour timeframe. They also took great care in updating the Google spreadsheet, ensuring no duplicate inquiries were recorded.
Additionally, they actively communicated in the chatroom and established a positive relationship with the client. Thanks to their efforts, the trial was a success, and we seamlessly transitioned to live onboarding of the process.
Outsource Data Management Services to Outsource2india
We offer a comprehensive range of data management services tailored to suit your business needs. With a skilled team and advanced technology, we ensure accurate, reliable, and secure handling of your data, covering data entry, data cleansing, data mining, and data analysis, among other services. By partnering with us, you can focus on your core business functions while we efficiently manage your data requirements. Our strict quality control measures and adherence to data security protocols guarantee the protection of your valuable business information.PN1554638
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