Outsource2india is providing architectural design and drafting, including space planning, interior design, drawing and detailing of retail stores; each store with its own set of branding and design guidelines.
The customer is a $600m company that does planning, installation, maintenance and providing of IT and management solutions to stores. They needed a partner who could provide design and drafting solutions to major retail players, some of them large corporations, each with different branding and design guidelines.
Different clients had different branding, communication, style guidelines and standards, sometimes with varying levels of complexity and amount of detail. Teams needed to be setup, one team per client and had to be trained to understand in detail, what each client needed. Projects had to be turned around in 12 hours to a few days per project to meet (sometimes urgent) installation deadlines. The scope of work included:
To start with, a project manager was identified, who underwent training at the client's location. He then passed on his training to engineers who would study design guidelines, learn from the project manager, and deliver high quality drawings to the customer. The team started with a size of 2 full time engineers, and has since then grown to a size of 8 engineers. A system was setup for engineers to receive regular feedback, time spent on projects was tracked diligently and entered into an online resource tracking tool that the customer used.
One team of engineers work in close coordination with the customer in the customer's timezone, and another team works while the customer sleeps, ensuring delivery of work round-the-clock. Engineers find it exciting to be part of this team, and their creativity results in better design ideas being suggested to the customer. Weekly and monthly reviews and accurate reporting mechanisms ensure that communication is timely and precise, and that any issues are resolved soon.
The number of projects carried out till date stands at about 275 projects delivered in time with excellent feedback from the customer and is growing by the day. The number of engineers on this team is expected to grow from 8 to 50 by December 2008. Growing levels of quality has resulted in gradually more complex drawings and designs being outsourced from the customer. A graph of performance (no. of man-hours) versus requirement projected over 12 months is shown below:
Outsource2india has been in the business of Architectural Design and Drafting and other outsourcing services for over 20 years now. If you would like to find out more about outsourcing Architectural Services to India, please fill in the inquiry form and our Client Engagement Team will contact you within the next 24 working hours.
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