While global CEOs had equipped themselves for force majeure calamities as well as natural disasters and were ready with their business continuity plans, no one was ever prepared for a COVID-19 situation that could lockdown 150 countries at once and not allow the workforce to reach their offices! The future business contingency plans will, therefore, focus on working from home.
Our teams are holding fort and working from the safety of their home, ready to help customers as always! Read more
Based in the UK, the client is a land and water management company delivering data solutions, analytics and a technology platform to optimize the life-cycle of water and land management. They work with industry leaders like Schlumberger, Black Line, Polaris and more.
The client had a high-volume of handwritten and digitized invoices. Many of the invoices were handwritten and illegible. The invoices consisted of Form P18 (oil and gas reports). The client needed an outsourcing partner to capture date from these invoices and key in the data onto the client's customized CRM portal.
O2I evaluated the client's requirement and scheduled a quality test. O2I assigned one full-time resource, and the client trained O2I's resource online for an hour.
The client then provided O2I with access to their customized CRM portal. O2I's resource logged onto the CRP portal with client provided credentials, captured the data from the invoices and entered it into the CRM portal.
Pleased with the success of the trial, the client signed a full-time ongoing contract for 80,000 invoices. Three full-time resources were assigned to deliver invoice factoring for 80,000 invoices a month (20,000 invoices weekly).
The client lauded the speed of our delivery, and ability to scale up and meet requirements. The client also expressed satisfaction at a 70 percent cost savings.
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