The client s a Nevada based supply chain financial services provider. The client provides invoice factoring services to the transportation industry. They also aid global businesses who desire expansion or have new equipment needs, with instant working capital.
The client receives a high volume of invoices from the transport industry, including truck drivers etc. The client required an outsourcing partner to key in the invoice details, quickly and efficiently onto their customized online portal and ensure a 99 percent accuracy.
The primary challenges faced during the project were -
O2I perused the client's need and performed an evaluation and Scope of Work assessment. Based on the clients' requirement, a Quality Test (Trial) was scheduled and two full-time data entry specialists designated to complete the task.
During the trial, the client transferred 30 invoices to O2I daily via email. O2I's data entry operators accurately keyed in the invoice data, rearranged the images (when required), and updated the data onto the client's portal. The client stipulated a two-hour turnaround time for each invoice. The invoice data included -
O2I experienced initial tool complexities that lowered the accuracy rate. To avoid this, the client updated the tool to a later version, and the quality rate increased to 99.5 percent. We successfully completed the project within three days. Based on the success of this trial, the client signed a full-time contract with O2I to outsource 3000+ invoices on a weekly basis.
The client expressed satisfaction with the output, precision, turnaround time, and costs. The client was especially impressed with O2I's SLA adherence and data accuracy.
Outsource2india has more than two decades of experience in numerous outsourcing ventures, including Data Management, Creative Services, and other business services. We have been a pioneer in providing invoice data entry services a series of other data entry services to our global clientele. As a leading outsourcing provider, we deliver high-quality output at the most affordable costs. If you have a similar project requirement, then feel free to tell us your requirement and get a FREE quote within one business day.