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Outsource2india Provided Voice Transcription Services to a Top Utah-based Telecom Company

Case Study on Voice Transcription Services for Utah-based Telecom Company

The Client

The client is a leading telecommunications company based in Utah, USA and is focused on providing solutions to help those with hearing impairment successfully use their phones. The client has developed a landline phone as well as iPhone and iPad apps that people with hearing loss can use. The special landline phone and apps have an interface that displays a written transcription of what the person at the other end of the line is saying.

The company makes use of artificial intelligence, speech recognition software, and dedicated speech engineers to listen to what is being said on the phone and convert the audio into error-free text, enabling those with hearing impairment to understand what the person at the other end of the phone line is saying. Thus, normal conversations can be carried out using this special interface. The interface also comes with a scroll option that allows the person with the hearing impairment to go back and read through the entire conversation. Human transcription of what is being said plays a very important role here because speech recognition software still throws up many errors. Human transcribers listen carefully to what is being said and then repeat it to a speech recognition software that then outputs it into error-free text.

Client's Requirement

The client wanted us to handle their voice transcription. Their requirement was for us to transcribe the audio of those using the special phones or apps and transcribe the audio at the other end accurately to enable those with hearing loss to understand what was being said at the other end of the phone line.

Client's Challenges

The project faced several challenges -

  • The client required that the project be delivered at highly affordable prices.
  • The client required high accuracy as well as the quality of work.
  • The client required all work to be delivered in a timely manner.
  • The client wanted to work with a reliable and trustworthy partner.
  • The client required high-quality invoices, billing, and duty reports.

FWS' Solution

We addressed all of the client's challenges successfully as follows -

  • We provided a highly competitive and affordable price to the client.
  • We provided very accurate and high-quality work that was never short of excellent.
  • The work was always promptly delivered well within the stipulated deadline.
  • We made sure we became the client's trusted partner.
  • We provided accurate reports and billing information.
  • We are now completing 1-year of successful operations and the client has been very satisfied so far.

The Results

This project is highly-successful with respect to pricing, referrals, accuracy, turnaround time, and long-term business relationships, among others. Our client has been able to effectively serve its global client base because of our accurate voice transcription. The client has also become a trusted name among its customers due to our high-quality voice transcription services.

There are many other voice transcription providers that our client could have chosen after trying us, but it did not feel the need to do so. This is due to the high quality of work that we provide. The client has been making use of our high-quality voice transcription services and looks set to continue to do so in the future as well. The client is clearly very satisfied.

Outsource Voice Transcription Services to Outsource2india, the Transcription Company

Speech Recognition and Artificial Intelligence companies completely trust our transcription quality. Speech recognition apps are not very easy to use, and they usually throw up many errors on their interface. However, our voice transcription specialists are highly-experienced in harnessing the power of speech recognition apps to augment the quality of their voice transcriptions. Our transcription experts are at hand to provide you with just the accurate and cost-effective services you need.

If you are looking for accurate and affordable voice transcription services, get in touch with us.

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