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Case Study for Audio and Video Transcription - O2I

The Client

The client is a full-service television production company based out in Tampa, FL. It is recognized as leading creators of original programming and long-form productions. It has a state-of-the art HD facility in Tampa, FL.

Situation - Business need

The client engaged our services to clear a huge backlog of audio and video transcription requirement for leading production companies in a month's time. The client, being a regular customer, needed only one trial and after a satisfactory outcome, asked us to work on the project.

Challenges

Challenges comprised the following:

Assigning the task to a dedicated team with good experience in transcribing audio as well as video
Ensuring the quality of transcription meets the client expectations
Clearing the backlogs while working under a tight deadline

The O2I solution

The O2I solution was provided by a team that had provided similar services to other satisfied clients in the past. The team took appropriate measures to ensure our commitment to quality and timeliness was never compromised.

Our solution consisted the following:

Assigned a dedicated team with excellent audio and video transcription skills
Maintained a strict quality procedure by sending the transcribed files for a review
Reiterated our commitment to quality by conducting random reviews initiated by the project manager
Cleared the backlog within the stipulated time

Results

The client benefited largely on two counts:

A swift turnaround time meant transcripts were delivered within 24 to 48 hours for every 2 to 3 hours of audio. This allowed a significant time saving for the client
The O2I solution was cost-effective to the extent that if similar work were to be done the US, the cost per video would be around $75; whereas our cost worked out to only $35 per hour

The client has expressed appreciation of the professional manner in which we executed the project and the positive outcome of the O2I outsourcing experience.