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Our customer is an Australian student who was working on her research project. She had to submit a dissertation to complete the project, and wanted to use our transcription services. This was her first interaction with Outsource2india (O2I).
As a part of her research project, our customer had interviewed many people. These interviews were generic in nature and were not related to any specific topic. The student had recorded all the interviews that she had conducted as part of her research and these had to be transcribed. The biggest challenge was that the customer was seeking verbatim transcription services. This meant that the minutest detail had to be clearly heard and transcribed, including chuckles, giggles and pauses. This was the most crucial part of the transcription project.
Further, our customer was not familiar with the functioning of computers and the process of file transfer. So, she had to be educated about these aspects of computers to get the work started.
To begin with, we explained the basic principles of computer usage to the customer. There was also considerable hand-holding as we guided the customer to send us the recorded audio files for transcription. This was the value add that we offered to the customer who was looking only for transcription services.
We provided verbatim audio transcription services to our customer as required. We rendered the transcription services from one of our international delivery centers in order to meet the stringent deliverables of this project.
One of the major challenges of this project was to meet the turnaround time expectation of our customer. The turnaround schedule for verbatim transcription services given to us was very short, as the customer had to complete and submit the dissertation within a short deadline.
We delivered the transcribed audio files to the customer within a flat 48 hour timeframe. This was well within the target set by the customer.
Our customer was impressed by the accuracy of our services and the speed of delivery. The key benefits that the customer derived from our services were:
The customer was very happy with the quality and timeliness of the services delivered and expressed complete satisfaction. The customer also promised to recommend our services to fellow researchers who may be looking for similar services. Our competitive rates were appreciated by our customer, which had helped us bag this project in the initial stages.