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Customer Intelligence Services

Outsource Customer Intelligence Services

We provide you with customer intelligence on shoppers' online behavior, brand sentiments, and more via call and text surveys and interactions at rates starting at $8 per hour

Are you in search of professionals in customer intelligence services for branding goals? Are you seeking out professionals with customer intelligence expertise to comprehend pitfalls and navigate through competition? Start your journey with us today!

We, at Outsource2india, use calls and text analytics to glean information that provides rich insights into upgrading your engagement with customers. In turn, it helps in increasing your productivity and sales, building effective customer relations, and catering to the demands of customers. We help you drive loyalty and ensure guaranteed future buys from returning customers. Understanding customer intelligence is the keynote in cornering better sales, maximizing finances, and giving customers the experience they desire.

Customer Intelligence Services and Support We Offer

For close to two decades, Outsource2india has been acclaimed as the leading customer intelligence service providing company in India as well as almost all countries worldwide. Below, you can find some of the best customer intelligence services we offer -

  • Effective Customer Intelligence Analysis

    Effective Customer Intelligence Analysis

    Through effective customer interactions, we reach out to any existing or new users via calls, emails, and social media with respect to their time invested and emotional behavior while purchasing a new/ old product. We use call and text analytics to understand customer sentiments and find a way to retain customers as well as acquire new ones. We strive to create and maintain strong customer relationship management.

  • Customer Intelligence Marketing

    Customer Intelligence Marketing

    Customer intelligence provides a detailed understanding of the customer experience that a customer has with a company and allows you to predict/ decipher the reasons behind customer behavior. Using our call center services this behavioral analysis can be used for effective and strategic decision making enabling to entice and /or convert customers into buyers, giving you an idea of what products can sell the best, the fastest as well as new products that can be introduced, and products/items not worth selling. Customer analysis can give insight on what customers are searching for on your website, or via search engines and what they are more likely to purchase based on which you can work on your marketing strategies.

  • Customer Satisfaction

    Customer Satisfaction

    Using quick surveys, assessment sheets, and reviews we get an understanding of whether the customer is satisfied or not with a product. We improvise and deliver accordingly to ensure that the customer is happy.

  • Brand Assessment

    Brand Assessment

    All reference data acquired from customer interactions is used to understand where your brand stands. The strengths, weaknesses, visibility, and, the image can be further built up to increase recognition and purchases.

  • Real-time Reporting

    Real-time Reporting

    All information is provided in real-time that enable you to make swift decisions under stringent time constraints to entice customers towards your brand/ product. We help you analyze and process any information as and when received. We give you weekly and monthly feedback on customer experiences.

  • Improve Agent Management

    Improve Agent Management

    All our customer intelligence analysis will enable you to increase performance and realize how our agent will be able to effectively function and deliver beyond customer expectations. It will also reveal and permit you to study the area of your business, process, and/or product that needs to be enhanced/ changed to accomplish and achieve your targets beyond expectations.

  • Streamlining Processes

    Streamlining Processes

    With the information gleaned from customer interactions, our experts can discover, analyze, and take action. Our customer intelligence services will provide deep in-sights helping you optimize processes, marketing campaigns, rectify call flows, and empower agents via more effective training tactics enabling you to serve the customer better as well as correct flaws in your frontend and backend processes. We find and mend gaps in the existing manner in which you go about with your sales, marketing, and delivery of your products.

  • Client Follow-ups

    Client Follow-ups

    We follow up with the customer to measure satisfaction with the product purchase and the probability of future purchase.

Customer Intelligence Process We Follow

The process followed by us for availing our customer intelligence services is as mentioned below -


01. Team Meet

We consult with your team and discuss client requirements


02. Communicating with Customer

We formulate a plan that could be the best means of communicating with customers to understand their experience with your product/ brand


03. Customer Intelligence Analysis

We gauge and understand the demands of customers, their behavior, etc. as well as how other users can be targeted and retained


04. Implement

All customer ideology is analyzed and used for subsequent improvisation thus helping to escalate sales


05. Post-purchase Experience

Upon rectifying any complaints, we track, monitor, and interact with the customer to document their final thoughts

Other Services You May Benefit From

Why Choose a Customer Intelligence Service Providing Company like O2I?

Choosing our premier customer intelligence services for your requirements will additionally provide you with the following -

  • Cost-effective Services

    With our excellent services, the amount of time and resources that we invest in tracking user experience and tabulating their involvement, opting for our support gives you more than your money's worth.

  • Quality Control

    Our team cross-checks all forms of communications thus guaranteeing high-quality, consistency, accuracy, and clarity.

  • State-of-art Technology

    We are equipped with the latest technology that helps study analytics and cumulative experiences that a customer is subjected to and/ or goes through while contemplating on or buying a product.

  • Experienced Team

    The experts at Outsource2india work relentlessly to provide you with the best strategies after full-fledged market research.

  • Error-free Services

    With our faultless services, you get complete assistance to all your customer intelligence requirements.

  • Remote Assistance

    Irrespective of where you are based, with your permission, all your software can be remotely accessed by our certified team in real-time if need be.

  • Rapid Turnaround

    With our perfectly developed workflow and efficient handling, we strive to complete all work on time.

  • Customization

    All customizations are carried out just as expected by the client. We do not differentiate between clients irrespective of the magnitude of the work we undertake.

  • Client Confidentiality

    We strictly abide by our non-disclosure of terms and conditions. All work undertaken by us is never divulged. We do not disclose any aspects of the work done by us from our clients without permission.

  • Personalized Assistance

    We provide you with a dedicated contact responsible for managing the workflow, from whom you can derive insights at any given time.

  • Precision in Data Archiving and Extraction

    All sensitive and confidential work undertaken by us is archived for retrieval in the future.

  • High-priority Service

    We ensure that our work is delivered within the stipulated time frame.

  • All-round Support

    Our services can be availed worldwide across all time zones. Our team can be contacted via chat, phone, e-mail, or across our social media platforms 24/7 throughout the year to set you up with on-site consultants, for sending across free quotes, and for any sort of assistance/ information on customer Intelligence services.

Client Success Stories

O2I Provided Call Quality Monitoring to a Leading Tech Firm

Provided Call Quality Monitoring to a Leading Tech Firm

The client had outsourced call quality monitoring to us. They successfully realized their goals with our services by availing it at affordable rates in addition to the free trial.

Read more
O2I Provided Live Video, Audio, & Text Monitoring services

Helped a Major Internet Company in Singapore with Live Video, Audio, & Text Monitoring services

The client availed video monitoring services where our team worked on their backend monitoring systems to deliver accurate results. The client was also happy with our TAT.

Read more

Outsource Customer Intelligence Services to Outsource2india?


I'm impressed! :) You ladies and gentlemen are doing fantastic work. Thank you so much!

Reservations Supervisor,
Travel Website Company, CA
More Testimonials »

Outsourcing customer intelligence services to Outsource2india will provide you with a complete understanding of why the customer decides to buy and/or let go of a product of a particular brand/ company, and pass on this information thus enabling you to work on/develop strategies to entice customers. We spare you from directing your precious time, funds, and other resources that would otherwise be depleted by hiring and training staff exclusively for customer intelligence services. We ensure that the entire customer experience is collated and explained for your better understanding, and subsequent up-gradation to other call center monitoring services.

Get in touch with us if you require high-quality customer journey mapping services to fully streamline your business.

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