Contact Center Analytics Services
Outsource2india provides contact center analytics services to global enterprises to monitor and manage their call centers better. By ushering the future of call centers that take customer service to another level, our team helps you work towards better revenues while we manage your contact centers. We help you overcome day-to-day challenges in different forms to make the first impression with your clients with our tailored contact center analytics services. With our analytics services in place, your contacts will no longer be limited to call centers, but, move towards profit centers to help your organization gain a better bottom line.
At Outsource2india, we have helped our global list of clients to identify and overcome these challenges with our smart and dynamic contact center analytics services. With the help of right technology and highly integrated predictive analytics, we help you optimize your contact centers.
Our Contact Center Analytics Services
Outsource2india has over two decades of experience in providing top notch business analytics services that help clients streamline their contact center processes better. Our experience of having worked with multiple clients from different verticals helps us understand different businesses and provide the services accordingly. Some of our analytics services include -
Contact Center Data Collection
We have the required expertise to mine required data needed for contact center analytics services. This helps in organizing diverse types of data into sections which aids in easy data analysis.
Data Pattern Recognition
We carefully analyze vast data sets and identify certain patterns in them and advise you on what corrective measures can be taken to improve your call center processes.
Reduce Average Handling Time (AHT)
Using the data available, we can thoroughly analyze the sets and find out ways in which the average customer handling time can be reduced and the processes can be made more efficient.
Voice of Customer (VOC)
We leverage VOC to understand clients' requirements, expectations, preferences, and aversions which help companies serve their clients better and improve various aspects of their business.
Depending on the voice data available, we research various identification methods from the customer calls and help you understand your clients better.
We define several types of variable criterion of the data collected and cleansed. We perform effective logistic regression on these variables and provide the results within a quick turnaround time.
Using different types of data, we can closely analyze the customer's likes,dislikes, and behavior which can be used to further tweak the services as per the clients' requirements.
Why Choose O2I's Analytics Services for Your Contact Center?
Outsource2india excels in serving customers from diverse backgrounds and industries. We ensure that our services completely satisfy our customers and allow them to maximize their profits with the results provided by us. Some of the reasons for you to choose us include -
- Our team of contact center analysts is trained from top global institutes and can handle any kind of data analytics request
- Our top-quality contact center analytics services come at cost-effective rates and flexible pricing models
- We have access to some of the state-of-the-art infrastructure and the latest technologies which helps us provide the best-in-class services
- With our delivery centers spread across the globe, we have a proven record of providing our services within a quick turnaround time
- All our processes are ISO certified and you can be assured that all the results we deliver are of high-quality and free from errors
- We have developed several types of applications that generate significant value and enhance the client experience management
- Our end-to-end operations ensure that our clients can grow and manage costs, risks and be compliant across a wide range of functions
Outsource Contact Center Analytics Services to Outsource2india
Outsource2india holds expertise in providing high-quality contact center analytics services and a host of other business analytics services to clients around the world at cost-effective rates. Our help our clients to save a considerable amount of time and money which would otherwise be invested in hiring an in-house team of data analysts. We have the required expertise to provide advanced analytics services for contact centers, including desktop analysis, speech analytics, IVR analytics, web analytics, etc. From the customer interactions of your company's call center, we can extract valuable information, notifications, and key insights which can be used to make your processes better.
If you are looking for a reliable contact center analytics service provider, and have decided on outsourcing contact center analytics services to India, get in touch with us or talk to one of our representatives and we will devise a workable plan to help you get the best of our services.