Our operational analytics services tend to focus on enhancing the operational aspects of a business. We use various data mining and data aggregation tools to get more transparent information for business planning. Our resources are highly trained and certified to deliver custom solutions that work for you. Our analytics services teams operate in an environment that is designed to ensure data security and confidentiality of our clients.
At O2I, we provide operational analytics services in India helping our clients realize the full potential of their analytical initiatives. We have been partners with several Fortune 1000 companies across the UK, North America, and APAC regions providing exceptional results for our clients.
Our Operational Analytics Services
For over two decades, O2I is in the business of delivering operational analytics services using data analysis and business intelligence. Our services allow you to become more competitive, improve processes, reduce spend, and drive better business insights.
Predictive Operational Analytics
As part of our operational data analysis, quantitative and qualitative predictions are made by combining data mining and machine learning. This is then leveraged for various new opportunities such as -
- Decision-making and intelligence
- Fraud detection
- Optimizing the market campaigns
- Optimize operations and results
- Risks analysis and reduction
Demand and Sales Analytics
We believe that firms can increase their productivity by introducing solutions for demand forecasting, inventory management, and inventory maximization. Traditional ways make it difficult to attract customers resulting in low response rates and high cost-per-lead/acquisition numbers.
With our help, you can make your marketing campaigns more effective and targeted by using our Artificial Intelligence-based prediction model. The customer satisfaction rate and revenue generated is easily predicted by the model, making us the operational analytics service providing company of choice for all similar requirements.
Big Data allows HR leaders to make informed decisions for recruitment, future workforce requirement, training programs, and increase return on investment.
O2I's expert operational analytics services offer to design accurate and fast predictive models for real-time data to better understand employees' performance. Our models accurately predict the number of employees that will be hired allowing you to further streamline your processes such as -
- Workforce analytics
- Employee attrition analytics
- Compensation and payment analytics
- Big data center analytics
- Research and learning analytics
Consistency in services, long-term customer acquisition and retention programs, and the customer's primary requirements and expectations are important to the banking and financial sector. At O2I, we solve your issues by using real-time data that can be used to make accurate and predictive models. This allows you to understand your customer better while improving your services to meet their needs.
Contact Center Analytics
We capture and analyze customer interactions across multiple communication channels to drive insights, uncover trends and sentiments across products and service lines. This improves staffing and performance, minimize risk and fraud, and maximize customer experience. Our tailor-made analytics solutions help clients to achieve increased ROI, customer loyalty and engagement, retaining existing users, and overall satisfaction.
- Root cause analysis for service requests and complaints
- IVR optimization through call compensation rates
- Call volume forecasting
- Optimal capacity utilization
- Call scheduling
- Text analytics
Transform Your Day-To-Day Analytics Processes Faster with O2I
O2I helps you answer critical process or strategic investment questions in a way that is consistent and in line with your expectations. As your operational analytics service provider, we can -
- Proactively fix processes and take advantage of opportunities by responding to urgent analytic questions fast.
- Maximize real estate investments and portfolio management with modeling that adjusts to business changes. Data ranges from spreadsheets to cloud and packaged market data.
- Use all the relevant data, including spreadsheets, cloud and packaged market data, to improve location and distribution-center performance.
- Leverage our flexible line-of-business analytics to increase operational and process improvement when you outsource operational analytics services.
Other Services you Can Benefit From
Why Outsource Operational Analytics Services to O2I?
At O2I, we work with businesses to leverage our custom analytical tools to define their business strategy rather than waiting to react to an event. This means there is a renewed focus of COOs and their teams to buy, build, and just get the job done in the most effective manner. By partnering with us you can benefit from the following -
- Delivering significant business value through our in-house talent of analytics and technology professionals.
- An exclusive predictive analytics framework which inspires you as an organization to scale the analytical maturity curve.
- Time-tested methodology to improve operational process performance with the help of analytics.
- Cutting-edge decision analytics tools such as SAS, R, SQL, Business Objects, Unica, Python, MATLAB, etc.
- Identify and isolate bottlenecks in production process, streamline distribution channel processes, and recognize levels for improvements with our insights and dashboards.
- Reduce and manage costs while further optimizing processes.
Client Success Stories
O2I Created a Big Data Platform to Automate the Processing of Documents
A leading banking firm was looking for specialized help to automate its document processing workflow. Our team of data scientists designed and implemented a big data-based platform for the client within a quick time.Read the case study
O2I Designed and Implemented an Analytics Platform for a Finance Provider
A leading bank was looking to partner with a reliable and experienced data science firm to create an open-source analytics platform for their unstructured and structured data. We provided the required services and solutions within a quick turnaround time.Read the case study
Outsource Operations Analytics Services to Outsource2india
Outsource2india has been a pioneer in delivering quality operational analytics services in India and a wide spectrum of other business analytics services. We bring together areas of production, asset management, supply chain, procurement, and more to measure and analyze their operational data to gain operational excellence.
It's time you started deriving real-time insights which help drive immediate outcomes for your business. Contact us now to unlock hidden insights into your operational data.