Note: "Do not fall for scammers - O2I does not offer freelance work nor does it take money for projects". All projects are done out of our state of the art facilities in India, PHIL and South America. Contact us to get any details of O2I vendor selection policy.

Outsource VA Loan Support Services

VA Loan Support Services

VA loans do not require any down payment or private mortgage insurance. It has competitive interest rates and the borrowers can easily qualify for this loan type. Moreover, as these loans are backed by the government, the private lenders, mostly assume lesser risks and fewer qualification standards to comply. However, VA loans because it is a federal program, guaranteed under the department of veteran affairs, demand eligibility checks, finding loan limits &funding fees, verification of property, etc.

As a private lender, comprising banks and mortgage companies approved by the United States Department of Veteran Affairs (VA), you must be looking for solutions to speed up the loan processing for the veterans, reservists, service members, eligible military spouses, and national guard members. Outsource2india, one of the leading VA loan servicers can provide you with a tangible edge with its reliable back office support for VA loans.

VA Loan Support Services We Offer

We have a plethora of mortgage professionals with over 25 years of experience in processing support for the mortgage industry and when you outsource VA loan services to us, we will cover all the support processes associated with it. We also have state-of-the-art CRM and document management system to cater to your exact requirements. The VA loan support services that we offer include -

  1. Pre-Qualification

    As the VA loans are guaranteed by the Department of Veterans Affairs, lenders still should execute cautiousness because of the housing market collapse. Also, the private lenders finance the loan, so they must do all the pre-qualification checks - eligibility, calculation of VA funds, etc.

    When you decide on outsourcing VA loan services to O2I, we can collect and collate the necessary qualifications' documents, including credit history, income details, service tenure, and employment history records. We can compile the information under an applicant's profile in our CRM which can be sent to underwriting. Furthermore, through the prequalification letter which we can draft, your customer can know the round figure of the loans he/she might be receiving.

  2. Pre-Approval

    With the VA loan pre-approval, the lenders have to confirm the borrowers' information and begin collecting the essential paperwork for loan pre-approval and underwriting. Our VA mortgage loan processing support services cover collating the pre-approval documents for the loan processing, including W-2 statements, photo ids, federal tax returns, FICO credit score records, income statements, and a signed copy of the completed VA loan application. A few things that come under our pre-approval VA loan support services are -

    • Employment details (Past and Present)
    • Anticipated Loan amount
    • Gross (pre-tax) monthly income
    • Liabilities
    • Assets (Bank accounts, retirement funds)
    • Federal debts
    • Delinquencies
    • Derogatory credits
    • Previous homeownership
    • Initial debt-to-income (DTI) ratio
  3. Certificate of Eligibility (COE)

    Certificate of eligibility ensures that a borrower is eligible for a VA backed loan. Depending on the nature of the eligibility, we can provide back-office support to collect the eligibility evidence. The pieces of evidence, (depending on person to person) include -

    • Statement of service
    • DD form 214
    • NGB form 22 &23
    • Copy of latest annual retirement points statement
    • Evidence of honorable service
    • Marriage License
    • DD Form 1300, etc.

    And if a borrower is applying for a loan through you (not online), we can help you verify his/her name, service date, headquarters details, SSC numbers, etc.

  4. VA Appraisal

    The VA appraisal gives an assessment of the property's value and is mandatory for VA loans. It does two things - establish an appraised value and ensure that homes are structurally sound and free from any health hazards.

    Our offsite VA loan services include a robust back-office support for your property appraisal needs. We can gather and maintain property information, including location, ownership history, title information, property's physical condition, etc. We can also support your VA mortgage loan processing by preparing the appraisal report and purchase agreement. This will ensure that the underwriter has access to accurate and complete information.

  5. VA Loan Closing Disclosure

    Our VA mortgage loan processing support encompasses a thorough assistance for your needs of closing support requirements. We can draft the loan terms &conditions after the underwriting process is done. We can also create loan invoices for the charges incurred during the loan closing and compile the complete closing package. And as the law dictates to dispatch the closing disclosure at least three days prior to the loan closing, we can deliver the closing statements with necessary information including the down payment amounts, settlement costs, etc.

Our VA Loan Support Services Process

As a mortgage lender (mortgage company), you must determine the most viable approach to cater to the needs of your borrower in compliance with the local, state, and federal laws, e.g., real state settlement procedure act (RESPA). Moreover, the VA Home Loan Program mandates monthly reporting of the electronic data to the VA loan electronic reporting interface (VALERI) application. This is the reason why, we follow a validated process to render a compliant, cost-effective, and scalable VA loan support services. Our process includes -

Borrower's eligibility verification

Gather supporting proof for applicant's loan eligibility

Document the property eligibility (in CRM)

Assist in preparing a purchase agreement, make appraisal reports & title documents

Send the same to the underwriters

Collaborate and communicate with the underwriter(s) for any inconsistencies

Review and compile the closing documents

Dispatch the essential closing documents to the borrower

Other Services You May Be Interested In

Benefits of Choosing O2I for VA Loan Support Services

When you are looking to outsource VA loan services in India, Outsource2india can provide you with a significant advantage over your competitors. At O2I, we ensure compliance friendly back-office support for VA loan services through our extensive experience in the mortgage support industry. Here are just a few of the many benefits of outsourcing VA loan services to us -

  • High Quality

    Outsource2inida is an ISO 9001 certified organization which assures high-quality VA loan support services. Our loan processing team is highly motivated to help you with your closing challenges and inquiries. With their broad knowledge of the mortgage industry, they can connect with your customers emotionally and factually.

  • State-of-the-Art Infrastructure

    At O2I, our team of VA loan support services executives has access to modern infrastructure in the form of world-class office spaces, uninterrupted network equipment, and the state-of-the-art tools and technologies.

  • Multiple Delivery Centers

    We have over 10 delivery centers and four global offices. It allows us to collaborate with you efficiently and rendering our services when and where you need. Moreover, our call center executives work day in and day out across all the time zones to cater to your needs and queries.

  • Information Security

    We are an ISO/IEC 27001:2022 Information Security Management System (ISMS) certified company which ensures that all your data is completely safe with us. We follow strict data security policies to ensure that only authorized personnel access your information.

  • Flexible Pricing Options

    You can collaborate with us on the need basis. With our flexible-pricing option, you get the advantage of choosing the scope and duration of the support services from us. Our customized VA loan support services enable us to focus on your pain points.

  • Industry Expertise

    Our assorted knowledge of the VA mortgage industry and over 10 years of service experience gives substance to our credibility and allow us to efficiently get ahead of the changing demands and render industry-wide best services.

  • 24/7 Availability

    Our team of call center support executives is available 24/7. When you partner up with us, you can be certain that our contact center executive will always be available for calls during your work hours, regardless of the time zone difference.

  • Economy of Scale

    At O2I, we have the required resource competence, both in terms of expertise and support. You can depend on us for any spike in your business demands.

Client Success Story

O2I Provided Mortgage Underwriting to a Mortgage Lender

O2I Provided Mortgage Underwriting Services to a Renowned Mortgage Lender

Learn how Outsource2india simplified the underwriting process of a leading US company by processing a large number of loans in record time.

Read the Case Study
O2I Provided Mortgage Assessment to a Major Valuation Company

O2I Provided Mortgage Assessment Services to a Major Valuation Company

Read how the O2I team streamlined quality check procedures of the loan appraisals to help customers reduce costs by 50%.

Read the Case Study

Outsource VA Loan Support Services to Outsource2india


I have been continually impressed by the level of professionalism and integrity of the O2I team has provided. We are looking forward to many more years of partnership with this great company.

Senior Vice President, Fast Growing Mortgage Company More Testimonials »

Outsource2india has been a pioneer in providing high-value VA Loan support services and a series of other mortgage solutions to its global clientele. At O2I, we have an extended suite of VA loan professionals who can provide you with a high-level of scalability &flexibility, which can be customized based on your service needs. We have in-depth knowledge and understanding of the US mortgage and federal laws. We have rendered our services to the exact requirements of retail lenders, investors, wholesale lenders, service providers, and even private mortgage insurance companies. We continuously evolve and modernize our VA loan outsourcing process to deliver immeasurable value to our clients. Get in touch with us today for reliable, efficient, and cost-effective VA loan support services.

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VA Loan Support Services FAQs

  • What exactly is a VA loan?

    The guarantor of VA mortgage loan United States Department of Veterans Affairs (VA). It is a home financing program without down payment meant for American veterans.

  • Why do sellers not like VA loans?

    Some sellers reject VA loans simply because of lower appraisal value. Sometimes the reason can be slower paperwork and high closing cost.

  • Is it hard to get a VA loan?

    Getting a VA loan is easy if you are qualified for it. Other reasons making it easier is that there's no down payment, the maximum limit, or minimum credit score to become eligible.