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Our customer, a budding mortgage lender, approached Outsource2india for help in their mortgage closing cycle. The customer had several mortgage offices across the United States and wished for a quick and efficient closing cycle among their mortgage lenders.
Our customer was facing a number of challenges when they first approached us. They wanted to increase their work volume in a couple of months, but were not able to process the loans within the stipulated deadlines within the desired level of quality. Listed below are the four main challenges faced by the customer:
The customer wanted fast services at impeccable quality, which is exactly what team at Outsource2india delivered them. The mortgage team at Outsource2india began the project by conducting a thorough analysis of the customer's processes and systems. This analysis enabled our team to pinpoint bottlenecks in their operations and focus on the areas that required improvement.
The team came up with an efficient resolution that focussed on finding a quick solution to the problems that demanded immediate attention. With our mortgage solution, our customer was able to overcome their operational challenges and move on to become a leading Residential Mortgage Lender in the US.
Here are excerpts from our winning solution:
Mortgage team at Outsource2india helped the customer double their volume in less than 12 months. Our mortgage team also reduced the average closing time to being the least in the mortgage industry. Our US based customer achieved the following benefits by partnering with us for mortgage services:
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